Vancouver, Bc Hospitality service support Jobs – 858 Openings This Week

Front Office Supervisor
EXchange Hotel Vancouver —Vancouver, BC
- $28.61–$33.66 an hour
- Weekends as needed
- Bilingual
- Microsoft Word
- Hospitality
- Dental care
- Employee assistance program
Quick apply
Head Concierge
CMI Concierge & Security Inc. —Vancouver, BC
- $26–$28 an hour
- Full-time
- Microsoft Excel
- Hotel
- Communication skills
- Dental care
Quick apply
Concierge – Seasonal Advisor
Aritzia —Vancouver, BC
- $20–$30 an hour
- Part-time
- Hospitality
- Customer service
- English
Customer Support Specialist
ecobee Technologies ULC —Vancouver, BC
- $23.07 an hour
- Weekends as needed
- Serving
- Hospitality
- Spanish
- Disability insurance
- Dental care
Quick apply
12d
Floating Front Desk Associate | Vancouver
WeWork —Vancouver, BC
- $45,000–$480,000 a year
- Full-time
- Hospitality
- Customer service
- High school diploma or GED
- Designated paid holidays
- Paid time off
Guest Experience & Operations Coordinator
Carey Hall —Vancouver, BC
- $24 an hour
- Weekends as needed
- Hospitality
- Customer service
- Bachelor's
- Dental care
Quick apply
Night Auditor
Marriott International, Inc —Vancouver, BC
- $27.56–$34.45 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
Event Host
Canucks Sports & Entertainment —Vancouver, BC
- $21.58 an hour
- Part-time
- Customer service
- English
- First Aid Certification
Quick apply
Catering Leads and servers
Pacific Coast Catering —Vancouver, BC
- $22–$29 an hour
- Part-time
- Serving
- Customer service
- Hotel
- Dental care
- Flexible schedule
Quick apply
5d
Client Experience Assistant
MPS - West Broadway —Vancouver, BC
- From $21 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
2h
Premium Hospitality Coordinator
Canucks Sports & Entertainment —Vancouver, BC
- $27.58 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Guest Services Agent
Harbour Air Ltd —Vancouver, BC
- Temporary
- Hospitality
- Guest services
- Communication skills
Quick apply
11d
Millwright
Pacific National Exhibition —Vancouver, BC
- $47.50 an hour
- Weekends as needed
- Mechanic experience
- High school diploma or GED
- First Aid Certification
Restaurant Operator
Tacofino Hastings Inc. —Vancouver, BC
- $60,000 a year
- Weekends as needed
- Leadership
- Restaurant
- Dental care
- Employee assistance program
Quick apply
11d
Restaurant Manager | Park Royal
Cactus Club Cafe Park Royal —West Vancouver, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership
Customer Service - Vietnamese Speaking Game Presenter (No experience required)
Evolution Americas —Burnaby, BC
- $22.00–$24.75 an hour
- Weekends as needed
- Hospitality
- Customer service
- No experience needed
- Paid sick leave
Quick apply
School Bus Driver
First Student —Bowen Island, BC
- $26.25 an hour
- Part-time
- Customer service
- No experience needed
- Commercial driving
- Flexible schedule
Quick apply
Sales Representative
JDR Connection —Vancouver, BC
- $20–$65 an hour
- Part-time
- Sales
- Customer service
- Research
- Flexible schedule
Quick apply
Restaurant Manager | Richmond Centre
Cactus Club Cafe Richmond Centre —Richmond, BC
- $50,000–$80,000 a year
- Weekends as needed
- Hospitality
- First Aid Certification
- Leadership
Restaurant Manager | Byrne Road
Cactus Club Cafe Byrne Road —Burnaby, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership

I want to receive the latest job alerts for hospitality service support in vancouver, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hospitality service support jobs near vancouver, bc

Night Auditor jobs in Vancouver, BC

Concierge jobs in Vancouver, BC

Front Desk Manager jobs in Vancouver, BC

Sales Representative jobs in Vancouver, BC

Host Hostess jobs in Vancouver, BC

Guest Service Agent jobs in Vancouver, BC

Hospitality Coordinator jobs in Vancouver, BC

Guest Experience Manager jobs in Vancouver, BC

Customer Service Representative jobs in Burnaby, BC

Millwright jobs in Vancouver, BC

Front Desk Agent jobs in Vancouver, BC

Customer Service Call Centre jobs in Brampton, ON

Customer Specialist jobs in Penhold, AB

Customer Specialist jobs in Montréal, QC

Hearing Instrument Specialist jobs in Ontario

Patient Care Specialist Shoppers Drug Mart jobs in Ontario

Onboarding Specialist jobs in Toronto, ON

Customer Specialist jobs in Kitchener, ON

Customer Specialist jobs in Winnipeg, MB

Night Auditor jobs in Edmonton, AB

Front Office Supervisor

EXchange Hotel Vancouver
Vancouver, BC

Quick apply

Job details

Full-time
$28.61–$33.66 an hour

Qualifications

Bilingual
Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Multilingual
Customer service
English
Supervising experience
Front desk
Multi-line phone systems
Communication skills

Full job description

About EXchange Hotel Vancouver

EXchange Hotel Vancouver is the flagship property of Executive Hotels & Resorts, an award-winning Canadian hospitality company. Located in the heart of downtown Vancouver, our 201-room, AAA Four-Diamond, ultra-modern boutique hotel combines the historic charm of the original Vancouver Stock Exchange with contemporary design, exceptional service, and innovative sustainability as Canada's largest LEED Platinum Heritage Conversion hotel. Recognized as the #3 Hotel in Canada in the 2026 TripAdvisor Travelers' Choice Awards, we take pride in creating memorable guest experiences through genuine hospitality and a supportive, team-focused culture. Whether welcoming international travelers, business professionals, or cruise guests, every member of our team plays an important role in delivering the personalized service that has made EXchange Hotel one of Canada's highest-rated hotels.

Job Summary

We are seeking a dedicated and professional Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional customer service skills and a strong background in hospitality, ensuring that all guests receive a warm welcome and outstanding service. This role requires proficiency in managing multi-line phone systems and providing guest services in a fast-paced environment. Multilingual or bilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele. The schedule is assigned based on seniority. For this position, most shifts will typically be from 3:00 PM to 11:30 PM.Responsibilities:Leadership & Team Development

Report directly to the Front Office Manager (FOM) and serve as Manager on Duty in their absence.
Support the leadership of the Front Desk team, including staff orientation, training, coaching, and ongoing development.
Conduct performance reviews and provide constructive feedback to maintain high team performance.
Foster a collaborative, professional, and positive work environment.
Implement and uphold Standard Operating Procedures (SOPs), ensuring consistent service excellence and compliance with Front Office standards.

Guest Experience & Service Excellence

Greet and check in guests efficiently and courteously, using the guest’s name whenever possible.
Ensure accurate room assignments, requested room types, and proper rate application.
Coordinate luggage delivery and issue correct room keys.
Manage guest check-outs, confirm satisfaction, post late charges, present folios, and process payments accurately (credit card or cash).
Handle guest inquiries, concerns, and complaints with professionalism and urgency, accommodating special requests whenever possible.
Provide accurate information regarding hotel services, operating hours, in-house events, key personnel, and local directions.
Respond promptly and effectively to guest requests in person and by phone.
Review all special requests, VIP arrivals, and early arrivals at the beginning of each shift to ensure proper preparation and execution.
Prepare and submit weekly incident reports, ensuring accurate documentation of guest concerns, operational challenges, and resolutions.
Conduct follow-up reviews on incidents and guest complaints to ensure proper resolution and identify opportunities for service improvement.

Operations & Financial Accountability

Maintain and reconcile a balanced cash float at the beginning and end of each shift.
Process cash transactions, make change, and exchange foreign currency as required.
Stay informed on promotional programs, new procedures, and ongoing projects, ensuring the team remains updated.
Utilize multiple computer systems to manage reservations, guest check-in/check-out, mobile check-in, and guest requests.

Cross-Departmental Collaboration

Accept reservations, modifications, and cancellations in the absence of Reservations staff.
Answer and direct guest calls appropriately when Reservations Agents are unavailable.
Assist Concierge, Bell Staff, and provide lobby coverage during high-volume periods or staff absences.
Provide basic troubleshooting support for in-room amenities, including internet, television, and check-in kiosks.
Work closely with the Bell/Door team to coordinate luggage handling, deliveries, and special requests.
Partner with Housekeeping to ensure room readiness and seamless guest transitions.
Proactively communicate any special accommodations or updates to relevant departments to ensure a seamless and elevated guest experience.

Additional Responsibilities

Perform other duties as assigned to support hotel operations and ensure an exceptional guest experience.

Qualification:· Must have a passion for delivering outstanding service· Self-motivated, decisive, responsible and driven to achieve goals· Strong interpersonal skills, exceptional oral and written communication skills· Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills· Able to remain calm under pressure· Must be organized and detail oriented· Strong multi-tasking skills· Must be able to stand for an entire shift· Ability to work flexible hours, including days, evenings, nights, weekends, holidays and overnight shifts· Fluent in English. Proficiency of a secondary language would be an added advantage· Minimum 3 years experience as a Front Desk Supervisor· Relevant experience in a similar capacity in a luxury hotel· Proficient in Word, Excel and Outlook· Experience with property management systems would be an added advantage· College education in Hospitality preferred or equivalent experience. Job Type: Full-time

This position offers an opportunity to be part of a vibrant team dedicated to delivering outstanding guest experiences. We value professionalism, hospitality expertise, and a proactive approach in our Front Office Supervisor.

Pay: $28.61-$33.66 per hour

Benefits:

Company events
Dental care
Employee assistance program
Extended health care

Application question(s):

Are you comfortable with primarily working 3pm-11:30pm five days per week?
Are you familiar with Opera Cloud?
Have you or are you working in an AAA Four or Five Diamond Hotel?

Work Location: In person

Quick apply

Refine Your Search

hospitality service support jobs in vancouver, bc

Front Office Supervisor

Head Concierge

Concierge – Seasonal Advisor

Customer Support Specialist

Floating Front Desk Associate | Vancouver

Guest Experience & Operations Coordinator

Night Auditor

Event Host

Catering Leads and servers

Client Experience Assistant

Premium Hospitality Coordinator

Guest Services Agent

Millwright

Restaurant Operator

Restaurant Manager | Park Royal

Customer Service - Vietnamese Speaking Game Presenter (No experience required)

School Bus Driver

Sales Representative

Restaurant Manager | Richmond Centre

Restaurant Manager | Byrne Road

I want to receive the latest job alerts for hospitality service support in vancouver, bc

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected