Date Posted: May 21, 2026
Position Title: Customer Service Representative
Location: Vanderhoof Aquatic Centre (390 Columbia St E, Vanderhoof, BC V0J 2N6, Canada)
Terms: Temporary, Full-Time
Hours: 35-40 hours per week
Shifts: Monday - Saturday daytime and/or evenings and weekends. Will include YMCA community events work
Start Date: June 25, 2025
End Date: August 28, 2025
Salary: $18.25 per hour
Reports To: Supervisor, Member Experience
This position is funded by the Canada Summer Jobs Grant.
Nature & Scope
The Customer Service Representative, reporting to the Centre Manager, is responsible for delivering excellent service through our SAM Standards. The Customer Service Representative ensures that the front counter is welcoming, friendly and operated in a clean, efficient and effective manner.
As a member of the Vanderhoof Aquatic Centre team, you will support ensuring the facility is operating efficiently and meeting Association standards of convenience, clean and well maintained, safe, friendly and welcoming, builds positive relationships, providing opportunities to learn and grow. Furthermore, the Customer Service Representative will ensure that the YMCA mission and core values are being delivered in our daily operations.
Major Responsibilities- in this position, you will:
-
Fostering a culture of continuous improvement, proactive, and outcomes focused approach to delivering a 5-star customer service experience
-
Promote and actively sell memberships to potential members
-
Using POS systems, creating booking, money handling
-
Provide accurate and up to date program information and registrations
-
Be efficient, highly organized and pay close attention to detail
-
Strives to stay up to date with information regarding current activities, priorities, and events occurring in the facility and community
-
Assists in maintaining facility cleanliness
-
Supports high service standards and satisfaction ratings throughout the centre. Achieves all YMCA quality management targets
-
Ensures compliance with all provincial, regional and national YMCA initiatives
-
Participates in staff meetings as required
-
Actively contributes to a positive and healthy team environment
Qualifications-you bring:
-
A minimum of grade 12 diploma or equivalent, additional vocational training will be considered an asset.
-
A combination of experience and training related to customer service
-
Maintain a satisfactory criminal record check and clear vulnerable sector search
-
Current First Aid and CPR certification or willingness to complete.
-
Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
-
3 professional references
Canada Summer Jobs Criteria
-
Be between 15 and 30 years of age at the start of the employment.
-
Be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act.
-
Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. International participants are not eligible. Recent immigrants are eligible if they are Canadian citizens or permanent residents.
About YMCA BC:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.
We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.
YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.
Application Process-ready to make a difference?
We invite you to apply today and find your WHY!
Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)
Application Deadline: Until Filled
You will receive an automated notification to confirm receipt of your application.
-
If short-listed for a position: We will contact, you to move forward to the next step.
-
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.
Note
Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.
