DISTRICT SERVICE MANAGER - Full-Time - Toronto, ON Canada
$70000 - $75000 / year
Salary based on qualifications and experience
Benefits and Bonus Eligible!
This position is not eligible for relocation. Must be eligible to work in Canada without visa sponsorship.
COMPANY BACKGROUND
Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.
Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
The District Service Manager will oversee Field Maintenance & Repair Technicians and Location Maintenance & Repair Technicians within assigned district and will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment).
Duties will include, but are not limited to, perform monthly collections, repair, clean and perform regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel and some regional travel required. This position is not eligible for relocation. Must be eligible to work in Canada without visa sponsorship.
KEY RESPONSIBILITIES
- Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
- Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
- Identify Key Performance Indicators with relation to maximizing flow-through to improve profitability.
- Effectively oversee recruiting, hiring, training and supervision of Part-Time Location Managers.
- Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
- Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
- Complete and submit all necessary reports in an accurate and timely manner.
- Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
- Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
- Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
- Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
- Assist with the installation of new locations or the upgrade of existing locations.
- Other duties as assigned
EXPERIENCE
- Minimum 2 years of field based product support experience (route) preferred
- Minimum 2 years in a customer service role required
- Basic understanding of electro/mechanical assembly, troubleshooting, and repair
QUALIFICATIONS
- Strategic planning and thinking skills, business acumen and value chain mind set
- Proven track record of success in an operational environment
- Ability to forge solid relationships with customers, facility management, etc.
- Manage across a wide range of capabilities and personalities.
- Excellent verbal and written communication skills.
- Organized and able to manage multiple priorities effectively.
- Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.
EDUCATION
- Associate degree in a related field, and/or equivalent combination of Education and Experience Required
- Bachelor’s Degree in a related field preferred
LEADERSHIP CHARACTERISTICS
The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This position requires a highly intelligent and enthusiastic individual with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and foresight that leads to actual results. The successful candidate should demonstrate the following competencies:
- Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
- Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
- Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
- Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
- Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
- Ethics: Highest level of professional integrity and honesty as well as personal credibility.
PHYSICAL REQUIREMENTS:
- Walk and stand for duration of shift (8 hours)
- Lift 40 lbs. to waist height
- Push/pull up to 75 lbs
#LI-VG1
Required
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Basic understanding of electro/mechanical assembly, troubleshooting, and repair
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2 year(s): Working in a customer service role
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2 year(s): Field based product support experience (route) preferred
Preferred
Required
Required
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Reporting
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Computer
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Multitasking
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Collaboration
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Flexibility
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Data Analysis
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Customer Service
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Time Management
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Problem Solving
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People Management
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Decision Making
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Communication
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Troubleshooting
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Cleaning
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Attention to detail
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Conflict Resolution
Required
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Team Player: Works well as a member of a group
Preferred
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Leader: Inspires teammates to follow them
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Enthusiastic: Shows intense and eager enjoyment and interest
Required
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Self-Starter: Inspired to perform without outside help
Preferred
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Financial: Inspired to perform well by monetary reimbursement
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
