Vernon Bc Service dispatcher Jobs – 2 Openings This Week

Service Dispatcher
Patrick Sprack Limited —Canada
- $25–$30 an hour
- Full-time
- In-person
- Dental care
Quick apply
3d
Dispatcher
Right Time Heating and Air Conditioning —Canada
- $22.35 an hour
- Weekends as needed
- Microsoft Outlook
- Sales
- English
- Disability insurance
- Dental care
Quick apply
4d

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Service Dispatcher

Patrick Sprack Limited -
Canada

Quick apply

Job details

Full-time
$25–$30 an hour
3 days ago

Qualifications

Sales support
Document preparation
Customer appointment booking
HVAC/R
Complaint handling
Route planning
Schedule management
Client services
Customer service orientation
Work order management
Client interaction
Team coordination

Full job description

PSL Patrick Sprack Limited was formed in 2006 as a Preventative Maintenance Oriented HVAC company. Since this time, we have become a reputable and leading Northern Ontario HVAC-R contractor to the mines, industrial sites as well as commercial properties.

PSL Patrick Sprack Limited provides a variety of heating, ventilation, air-conditioning, petroleum, propane, and refrigeration services ranging from planned maintenance (both preventative and full coverage), inspections and diagnostic services as well as repairs, retrofits and new installations for commercial and industrial mechanical systems.

Why Join Patrick Sprack Limited?

Exposure to complex, high‑impact mining projects
Leadership role with influence across operations, engineering, and sales
Competitive compensation and benefits
Collaborative, safety‑focused work environment

Position Overview

Support service department, from scheduling to customer service to administration and everything in between. Be the main point of contact for the coordination of resources, liaison for the customers / employees / managers, organize the scheduling of the department.

Key Responsibilities

Field customer service requests received by phone or email, ensuring timely and accurate response.
Schedule and coordinate technician appointments, optimizing routes and availability.
Organize and manage preventive maintenance (PM) work for multiple customers, ensuring all assigned lists are completed.
Follow up with customers to schedule additional required work and maintain service continuity.
Follow up on recommendations and assist customers with planning upcoming work.
Handle and resolve customer complaints when possible, escalating issues as needed.
Coordinate with the purchasing team to confirm required parts and material availability.
Collaborate with the sales team to organize jobs, including creating work orders, reviewing quotes for completeness, and sourcing/creating the necessary checklists or inspections.
Work with the estimator to organize and prepare upcoming jobs.
Liaise with managers regarding issues, concerns, job status, and any business matters related to PSL.
Coordinate with administration on payroll, invoicing, and provide support where possible.
Work with Human Resources regarding employee concerns, onboarding documents (indocs), and certification tracking.
Support technicians with work orders, including organizing job details, coordinating logistics, and ensuring all required information and materials are prepared.
Create documents as needed, such as checklists, reports, forms, or support materials required for job execution or internal processes.
Generate work orders as required, ensuring accuracy, completeness, and proper entry into the system for scheduling, tracking, and billing purposes.

Qualifications & Experience:

HVAC/R industry knowledge, including terminology, system components, service processes, and general industry practices.
Understanding of accepted quotes, including the ability to convert approved quotes into pending jobs and ensure proper setup for workflow progression.
Awareness of construction jobs and plans in progress, maintaining visibility on timelines, scope, dependencies, and coordination requirements.
Identification and tracking of equipment and transportation deficiencies or malfunctions, ensuring issues are documented, communicated, and addressed promptly.

Job Type: Permanent, Full-time

Benefits:

Dental care
Extended health care
RRSP match
Vision care

Work Location: In person

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Application question(s):

Do you have experience working or any knowledge of HVAC systems?

Experience:

service dispatcher: 5 years (preferred)

Work Location: In person

Quick apply

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