Victoria, Bc Concierge hotel Jobs – 3 Openings This Week

Guest Service Agent
Westin Bear Mountain Resort & Spa —Victoria, BC
- $21–$23 an hour
- Weekends as needed
- Hospitality
- Bar
- Customer service
- Dental care
- Paid time off
Quick apply
Physician (MD) / Nurse Practitioner (NP) – International Concierge Medicine
Doctors Now —Victoria, BC
- From $100 an hour
- Contract
- Spanish
- Medicine
- English
- Flexible schedule
Quick apply

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Guest Service Agent

Westin Bear Mountain Resort & Spa -
Victoria, BC

Quick apply

Job details

Full-time
$21–$23 an hour

Qualifications

Hospitality
Hotel and accommodations experience
Multilingual
Customer service
Hotel guest services experience
Client services
Customer service orientation
Front desk
Multi-line phone systems
Guest services
Phone etiquette
Communication skills
Client interaction
Hotel experience

Full job description

Join Our Team at The Westin Bear Mountain Resort & Spa

About Us
Nestled in the stunning natural beauty of Victoria, The Westin Bear Mountain Resort & Spa is a premier 5-star destination featuring 91 well-appointed guest rooms, a full-service restaurant, a vibrant bar and lounge, a 300-person ballroom, and state-of-the-art conference facilities. As part of the Westin brand under the Marriott International umbrella, our resort also boasts a world-class spa and a tranquil serenity pool, delivering an unforgettable experience to every guest.

The Opportunity
We are currently seeking a dynamic and customer-focused Guest Service Agent to join our front desk team. This role is ideal for someone who thrives in a fast-paced, high-end hospitality environment and takes pride in providing warm, attentive, and intuitive service. While previous hotel experience is an asset, we welcome candidates with strong transferable skills and a passion for guest relations.

Key Responsibilities

Warmly welcome and check in guests, ensuring a seamless arrival experience
Confirm reservations, process payments, and assign accommodations
Handle guest requests with professionalism and discretion, maintaining confidentiality at all times
Manage incoming calls, assist with reservations, and provide concierge-level guidance
Collaborate with other departments to ensure guest satisfaction and smooth operations
Promote loyalty programs and additional services to enhance the guest experience
Balance working independently with being an engaged, supportive team member

Qualifications

Proven customer service skills with a focus on guest satisfaction
Previous hotel experience, particularly in front desk operations
Proficiency in handling multi-line phone systems
Strong hospitality skills to enhance guest experiences
Bilingual or multilingual abilities preferred for effective communication
Excellent phone etiquette and interpersonal skills

What We Offer

A stunning workplace at the top of Bear Mountain in Langford
Complimentary on-site parking for staff
Access to our premium fitness facility
Delicious, complimentary staff lunches daily
A supportive and collaborative work environment that values employee well-being

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Benefits:

Dental care
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Victoria, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Application question(s):

Can you commit to morning, mid and evening shifts as well as weekend shifts?

Work Location: In person

Quick apply

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Guest Service Agent

Physician (MD) / Nurse Practitioner (NP) – International Concierge Medicine

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