Victoria Bc Customer service manager Jobs – 82 Openings This Week

Manager - Customer Experience
Rogers' Chocolates —Victoria, BC
- $70,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Dental care
Quick apply
2d
Automotive Luxury Sales Manager
Confidential —Victoria, BC
- $96,000–$130,000 a year
- Full-time
- CRM software
- Inventory control
- Sales
- Dental care
- Paid time off
Quick apply
Finance Manager / Controller
Confidential —Victoria, BC
- $110,000–$140,000 a year
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
- Wellness program
- Dental care
Quick apply
3d
Front Office Manager
James Bay New Horizons —Victoria, BC
- $50,000–$55,000 a year
- Weekends as needed
- Microsoft Powerpoint
- CPR Certification
- Microsoft Excel
- Designated paid holidays
- Paid time off
Quick apply
Assistant Manager
Sporting Life Group —Victoria, BC
- $50,000–$60,000 a year
- Weekends as needed
- Sales
- Customer service
- Communication skills
- Dental care
- Vision care
3d
Full Time Supervisor
Liquor Plus —Victoria, BC
- $22.20–$24.20 an hour
- Weekends as needed
- Hospitality
- Customer service
- In-person
- Store discount
- Dental care
Quick apply
Sales Manager
Tbooth Wireless —Victoria, BC
- $55,000–$80,000 a year
- Weekends as needed
- Bilingual
- English
- Bachelor's
- Store discount
- Dental care
Quick apply
4d
Third Key (Team Leader) - BIM Mayfair
Nespresso —Victoria, BC
- $22 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Dental care
5d
Branch Manager
Ferguson Moving —Victoria, BC
- $60,000–$65,000 a year
- Full-time
Quick apply
4d
Department Manager, Deli
Quality Foods CA —Victoria, BC
- $24–$32 an hour
- Full-time
- Sales
- Business
- Leadership
Deli Manager
RED BARN MARKET —Victoria, BC
- $27–$30 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Dental care
Quick apply
8d
Store Manager
Ann-Louise Jewellers —Victoria, BC
- $45,000–$55,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Supervising experience
- Dental care
- Vision care
Quick apply
Assistant Manager
Golf Town —Victoria, BC
- $50,000–$60,000 a year
- Weekends as needed
- Sales
- Customer service
- Communication skills
- Dental care
- Vision care
3d
Store Manager
Ardene —Victoria, BC
- $22.75–$29.00 an hour
- Weekends as needed
- High school diploma or GED
- No university degree
- Retail management
Quick apply
Service Centre Manager - Speedy Glass
Speedy Glass —Sidney, BC
- $65,000–$85,000 a year
- Full-time
- Sales
- Leadership
Project Manager
MAC Reno Design Build Ltd. —Victoria, BC
- $40–$45 an hour
- Full-time
- PMP
- Customer service
- English
Quick apply
2d
Subprime Finance Manager
Victoria Hyundai —Langford, BC
- $125,000–$250,000 a year
- Full-time
- Sales
- Business development
- Supervising experience
- Store discount
- Disability insurance
Quick apply
2d
Store Manager
Tip Top - Hillside Centre —Victoria, BC
- Weekends as needed
- Sales
- Customer service
- Research
- Store discount
- Disability insurance
Quick apply
3d
Technical Sales Manager
Arbutus West Agency LTD —British Columbia
- $75,000–$95,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Salesforce
- Mileage reimbursement
- Disability insurance
Quick apply
9d
Project Manager
Solve Roofing Inc —Langford, BC
- $59,288.53–$100,553.27 a year
- Full-time
- Microsoft Excel
- Organizational skills
- Construction experience
- Dental care
Quick apply

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customer service manager jobs near victoria bc

Manager - Customer Experience

Rogers' Chocolates
Victoria, BC

Quick apply

Job details

Full-time
$70,000–$90,000 a year
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Marketing
Customer service
ERP systems
Microsoft Office
E-commerce
Bachelor's
Business
Account management
Leadership
Analytics

Full job description

Position Title: Manager - Customer Experience
Reports To: President & CEO

Position Purpose

The Manager - Customer Experience is responsible for leading the Company's customer experience strategy across wholesale, ecommerce, corporate gifting, and consumer customer service channels. This position is designed as a leadership development role that will grow alongside Rogers' Chocolates as the Company executes its five-year Strategic Plan.

This role will be hands on at the start, learning the business, processing transactions with significant involvement in the busy holiday season. The role is accountable for strengthening customer loyalty, improving customer satisfaction, enhancing customer communications, and providing customer insights that support profitable growth. The position works collaboratively with the Director Sales & Marketing as well as the Director of Retail Operations to ensure a consistent Rogers' Chocolates brand experience. Responsibility for retail store operations & sales, retail team leadership, and the in-store customer experience remains with the Director of Retail Operations.

Primary Responsibilities

· Lead customer service across Wholesale, Ecommerce, Corporate Gifting and Consumer Services.

· Ensure timely order processing.

· Manage customer inquiries received through telephone, email, website and social media.

· Develop and implement customer loyalty and retention initiatives.

· Manage CRM systems and customer databases to support business growth.

· Manage the B2B and B2C websites.

· Partner with Sales, Marketing and Production to improve the end-to-end customer journey.

· Provide customer insights that support pricing, merchandising, product development and strategic planning.

· Represent Rogers' Chocolates at trade shows and customer events as required.

· Develop and coach a high-performing customer-focused team.

· Collaborate with the Director Sales & Marketing and Director of Retail Operations by sharing customer insights and identifying opportunities to improve the overall brand experience while respecting separate operational accountabilities.

Key Performance Measures

· Customer Satisfaction

· Customer Retention and Loyalty

· Complaint Resolution Time

· Ecommerce Customer Experience

· Wholesale Customer Satisfaction

· Corporate Gifting Customer Satisfaction

· Team Development

· Completion of Strategic Projects

· Achievement of Departmental Objectives

· Support of Company Financial Performance

Career Development

Rogers' Chocolates is committed to developing leadership talent from within. This role has been intentionally structured to expand as the Company grows.

Years 1–2: Learn the business, order processing, develop relationships with team and key accounts. Build operational excellence, customer service capabilities, CRM discipline and foundational loyalty initiatives.

Years 3–4: Expand responsibilities to include customer analytics, loyalty strategy, digital customer experience, Voice of the Customer programs and broader leadership.

Year 5+: Subject to sustained performance and successful execution of the Strategic Plan, the role is expected to evolve into Director, Customer Experience & Loyalty with increased strategic responsibility, leadership scope and compensation.

Compensation Philosophy

Starting Salary: $70,000–$90,000 depending on experience and qualifications.
Target Hiring Range: $78,000–$85,000.
Annual Performance Incentive: Up to 10% of base salary based on achievement of agreed annual objectives.

The Company rewards performance, leadership development and career growth aligned with business growth.

Qualifications

Bachelor's degree in Business, Marketing, Commerce or related discipline preferred. Minimum five years of progressive leadership experience in customer service, customer experience, account management, retail support, ecommerce or consumer products. Advanced experience with Microsoft Office suite (Excel, Word, PowerPoint, Outlook) required. Experience with ERP/GL system (preferably SAGE 300) including Order-to Cash (O2C) transaction processing. Strong communications skills both written and verbal. The ideal candidate will be tech savvy and curious to learn about current systems and propose future changes to drive efficiency gains.

Pay: $70,000.00-$90,000.00 per year

Benefits:

Dental care
On-site parking
Paid time off
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in victoria bc

Manager - Customer Experience

Automotive Luxury Sales Manager

Finance Manager / Controller

Front Office Manager

Assistant Manager

Full Time Supervisor

Sales Manager

Third Key (Team Leader) - BIM Mayfair

Branch Manager

Department Manager, Deli

Deli Manager

Store Manager

Assistant Manager

Store Manager

Service Centre Manager - Speedy Glass

Project Manager

Subprime Finance Manager

Store Manager

Technical Sales Manager

Project Manager

I want to receive the latest job alerts for customer service manager in victoria bc

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