Payroll Manager – Waterloo, ON – Permanent
About Our Client
Our client is a trusted and well-established provider of community-based health services across Ontario. They work closely with public health authorities, hospitals and partner organizations to support integrated care delivery across a broad range of patient services. With a focus on accessibility, quality and innovation, they are committed to strengthening healthcare delivery through digital transformation and secure, scalable infrastructure.
What You Will Be Doing, as a Payroll Manager:
The Payroll Manager - Operations Lead is responsible for the oversight of day-to-day payroll operations, providing leadership to the payroll team and ensuring accurate and timely end-to-end payroll processing. This role supports a large, unionized workforce and is accountable for ensuring payroll delivery aligns with legislative and organizational standards.
This role focuses on team supervision, operational efficiency, and ensuring the integrity of the payroll cycle while fostering a high-performance culture through staff development and support. The role also leads the implementation of collective agreement changes as they relate to payroll, ensuring consistent interpretation and operational integration.
OPERATIONS
- Lead and manage the full-cycle payroll process including bi-weekly processing, off-cycle adjustments, and exception handling, ensuring a high degree of accuracy in transactions and processing.
- Lead the implementation of payroll related provisions of collective agreements.
- Supervise and support a team of Payroll Specialists and Payroll Administrators, including assigning tasks, providing guidance, and addressing and resolving all payroll related issues in a timely, effective manner.
- Oversee grid placement reviews, garnishment approvals, and payroll audit processes.
- Review and maintain employee records within the payroll system, ensuring accuracy and confidentiality.
- Oversee the preparation and timely distribution of T4s and Records of Employment (ROEs).
- Approve payroll journal entries, bank files, and GL summary reports to ensure financial accuracy and timely disbursements.
- Monitor payroll-related inquiries and escalate complex issues as necessary, maintaining a high level of customer service.
- Other duties as assigned.
QUALITY AND RISK MANAGEMENT
- Ensure timely and accurate remittance of source deductions and garnishments.
- Ensure internal controls are adhered to and that audit requirements are met.
- Monitor compliance with federal and provincial legislation, union agreements, and organizational policies.
HUMAN RESOURCES
- Provide training, mentorship, and coaching to payroll staff and create development plans aligned with organizational goals.
- Monitor team capacity and adjust staffing plans as needed.
- Support recruitment, onboarding, and training of new payroll staff.
- Provide ongoing coaching and support for team members.
- Complete probationary and annual performance reviews.
- Address performance issues promptly in collaboration with HR or senior leaders.
- Lead the team in delivering accurate, timely, and customer-focused payroll services.
- Collaborate with HR and LR to operationalize collective agreement updates
RESPONSIBILITY FOR SUPERVISION OF STAFF & OTHERS
- Directly supervises Payroll Administrators and Specialists
- Provides day-to-day guidance and operational oversight for the payroll team.
- Acts as the first point of escalation for team-related issues or concerns.
What You Should Have as a Payroll Manager:
- Canadian Payroll Leadership Professional designation (or in progress).
- Successful completion of a business administrative or accounting diploma or related discipline from a recognized community college/university.
- Minimum 5-7 years related work experience in large (4,000+ employees) payroll environment (unionized preferred).
- Strong working knowledge of Canadian payroll legislation, ESA, CRA regulations, WSIB, and statutory deductions.
- Demonstrated experience leading payroll operations and managing bi-weekly payroll cycles, including off-cycle adjustments.
- Proficiency in payroll software systems and Microsoft Office Suite.
- Proven ability to manage and mentor a payroll team, including performance management and training.
- Experience preparing year-end filings and payroll documentation such as T4s, ROEs, and remittance schedules.
- Demonstrated experience interpreting and applying collective agreement provisions in a payroll environment.
- Solid comprehension and understanding of payroll legislation, CRA guidelines, WSIB, Employment standards and collective agreements for payroll purposes.
- Strong organizational and time-management skills, with the ability to meet deadlines under pressure.
- Excellent verbal and written communication skills for interacting with employees, unions, and cross-functional teams.
- High attention to detail and accuracy in reviewing payroll transactions and reports.
- Commitment to providing high-quality customer service and resolving payroll-related inquiries effectively.
- Ability to identify and implement process improvements for increased payroll efficiency and compliance.
What You Will Receive as a Payroll Manager:
- Salary range of $80,000.00 - $95,000.00/year
- 5% RRSP matching
- 4 weeks’ vacation
- Paid sick days
- Excellent benefit package
- Employee assistance program
- Full-time permanent career
- Opportunity to work for a large public organization
The Shift You Will Be Working is:
· Day shift, Monday to Friday 8:30am-4:30pm
Where You Will Be Working, as a Payroll Manager:
- Waterloo, ON (Hybrid work setting)
We are excited to see you are interested in working with Vertical Staffing Resources Inc. As one of the fastest growing staffing agencies in Canada, we have something for everyone. One of the many great things about applying with us is that you can complete one application and be considered for 100’s of different roles! Please note that once you complete an application, you are officially one of us – a Vertical employee! This means you will need to have your documents ready such as SIN, ID, Permit (if applicable) to be an active Vertical employee.
#VSRAdmin
Job Types: Full-time, Permanent
Pay: $80,000.00-$95,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: Hybrid remote in Waterloo, ON N2L 3K8
