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Delivery Coordinator
Are you passionate about creating unforgettable customer experiences? Do you thrive in a fast-paced environment where organization, communication, and attention to detail truly matter? If you've always wanted to be an automotive Salesperson but wanted to get your feet wet first, the Delivery Coordinator position is a great way to get started. Join the Applewood Auto Group as a Delivery Coordinator at our Mitsubishi Richmond location!
Delivery Coordinator play a pivotal role in shaping every customer's final impression of their vehicle-buying journey. You will be responsible for coordinating, preparing, and executing the entire delivery process—from scheduling appointments, to ensuring vehicles are fully ready, to providing a confident and polished walkthrough of every feature and function.
We are seeking a customer-focused, energetic, and highly organized team player who is passionate about delivering excellence. If you love working with people, enjoy automotive technology, and want to elevate the ownership experience for every client who walks through our doors, we want to hear from you!
Role & Responsibilities
1. Delivery Preparation
- Coordinate vehicle preparation, detailing, accessory installation, PDI, and staging.
- Inspect every vehicle for accuracy, cleanliness, and readiness before customer arrival.
- Review due bills, work orders, and contract details to ensure everything matches customer expectations.
2. Customer Scheduling & Communication
- Contact customers to book delivery appointments and explain what to expect during the visit.
- Provide timely updates on vehicle readiness and resolve scheduling issues proactively.
- Represent the Applewood brand with professionalism and exceptional customer service.
3. Delivery Walkthrough
- Conduct full feature presentations, including infotainment setup, Bluetooth, CarPlay, safety systems, drive modes, climate settings, and navigation.
- Review ownership essentials such as warranty, service intervals, and roadside assistance.
- Ensure customers leave confident, supported, and excited about their new vehicle.
4. Documentation & Administration
- Prepare delivery files, plates, keys, manuals, and required materials.
- Complete delivery checklists, customer sign-offs, and CRM updates.
- Track delivery metrics and assist with internal reporting.
5. Customer Experience
- Support next-day customer follow-ups to ensure satisfaction.
- Assist with any concerns during the handover and escalate appropriately.
6. Team Collaboration
- Work closely with General Manager, General Sales Manager, Brand Concierges/Account Executives, Sales Managers, Finance Managers, Service, Parts, and Detailing to ensure smooth, timely deliveries.
- Communicate delivery status updates and resolve issues quickly.
- Contribute to ongoing process improvements for the delivery department.
Measurables
On-Time Delivery Rate: Consistently delivering vehicles at the scheduled time is crucial for customer satisfaction and operational flow.
Delivery Quality Score: Measured through customer surveys, this reflects how well-equipped, informed, and confident customers feel after the delivery experience.
Checklist Accuracy: Ensuring 100% accuracy in delivery documentation, sign-offs, and CRM updates.
Customer Satisfaction: Follow-up feedback on communication, professionalism, and the quality of the delivery walkthrough.
Operational Efficiency: Demonstrated ability to coordinate multiple delivery timelines, resolve issues quickly, and minimize delays or rework.
Must Be Proficient In:
- Strong communication and presentation skills
- High attention to detail and organizational excellence
- Ability to multitask in a high-volume environment
- Comfort with automotive technology and willingness to learn advanced features
- Basic CRM or dealership management system experience (an asset)
- Professionalism, customer empathy, and a passion for providing exceptional service
- Ability to work cross-functionally with Sales, Service, Parts, and Detailing teams
Compensation
The compensation for the Delivery Coordinator position at Nissan Infiniti Langley Includes:
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$2,000 base salary per month, plus
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$50 for each successful vehicle delivery, taken from the Brand Concierge/Account Executive’s commission.
Total compensation may vary depending on delivery volume and performance.
Our Core Values
Best-in-Class Experience: We deliver exceptional service to every customer and team member—every time.
Find a Way to Say Yes: We take ownership, solve problems, and always look for opportunities to “Make Things Better.”
Team Beats With One Heart: We work together, support each other, and show up as one unified team committed to excellence.
