Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Duties and Responsibilities:
- Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System
- Provide warm and friendly greeting of table within two minutes of guests getting settled
- Accurately take orders and enter them into the point-of-sale system
- Provide guests with water, coffee/tea, and bread service throughout the meal
- Serve food and beverages in a timely manner
- Assist the Event Crew on delivering plated food orders when required
- Assist the Event Crew when setting up the buffet station.
- Follows steps of service
- Liaises with kitchen, manager, asst. manager to resolve service and food issues, substitutions, or difficult guest
- Assumes responsibility for assigned areas and assists team members with their assigned areas whenever necessary
- Communicate with other team members
- Maintain the cleanliness and safety of all common areas and service stations
- Continuously set up tables with cutlery, glasses, napkins, and necessary condiments
- Participate in the celebration and entertainment experience of the guest
- Sell and upsell food and beverage products to maximize revenue
- Set up and break down dining room/event room and service stations as prescribed; this requires movement of dining cabin furniture
- Clean the dining room areas in between events, including vacuuming, sweeping and mopping
- Light housekeeping (dust and wipe ceiling, mirrors, windows and ledges and railings)
- Accurately collect payment from guests for on-board purchases
- Assist post-cruise clean-up including but not limited to changing garbage bags and take them out, polish cutlery and china, cleaning and sanitizing washrooms, resetting tables with requested set-up, etc.
- Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
- Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.
- Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.
- Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.
- Rotates food and beverage products by practicing first in and first out procedures.
- Checks I.D. on any guests ordering alcohol who look under 30 years old. Legal drinking age is 19 years old.
- May occasionally be asked to train new staff
- Following establish guidelines, takes initiative on work to be done
- Notifies manager/asst. manager of out-of-stock items
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Other duties as assigned by the manager or supervisor on duty
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- One (1) year experience in high volume restaurant required
- Smart Serve Certification required
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Basic computer skills are required
- Will work for extended periods without sitting
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
- Required to lift furniture and other heavy items such as dishes up and down stairs
- Will be required to be available for work on all major holidays
- Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
- If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
