retail supervisor Jobs

Retail Helpline Supervisor
Home Hardware Stores Limited —St. Jacobs, ON
- $73,300–$102,600 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Analysis skills
- Disability insurance
- Dental care
Retail Food Services Manager (Remote Camp) 14 days on / 14 days off
Compass Group Canada —Fort McMurray, AB
- $80,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Dental care
- Vision care
Quick apply
Superviseur de magasin (Store Supervisor)
Meechum —Mistissini, QC
- $63,700 a year
- Weekends as needed
- Bilingual
- English
- High school diploma or GED
- Dental care
Quick apply
Deli Department Manager
Real Canadian Superstore —Westbank, BC
- $48,000–$58,000 a year
- Weekends as needed
- Heavy lifting
- Customer service
- Merchandising
Bakery Department Manager
Freson Market Ltd/Freson Bros. —Northwest Territories
- $60,000–$80,000 a year
- Full-time
- Bakery
Quick apply
Little Caesars Manager
Little Caesar | North Sun Energy —Lewisporte, NL
- Full-time
- Restaurant management
- In-person
- Leadership
- Dental care
- Paid time off
Quick apply
Meat Department/ Butcher Shop Manager
Freson Market Ltd/Freson Bros. —Saskatchewan
- $60,000–$80,000 a year
- Full-time
Quick apply
Bakery Department Manager
Freson Market Ltd/Freson Bros. —Saskatchewan
- $60,000–$80,000 a year
- Full-time
- Bakery
Quick apply
Meat Department/ Butcher Shop Manager
Freson Market Ltd/Freson Bros. —Northwest Territories
- $60,000–$80,000 a year
- Full-time
Quick apply
Melfort Meat Manager-Prairie North Co-op
Prairie North Co-operative Limited —Melfort, SK
- Full-time
- High school diploma or GED
- Supervising experience
Sales Manager - Powersports/ Motorcycle (5+ Years EXP)
Mountainview Group —Chilliwack, BC
- $104,243–$200,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
Bakery Department Manager
Freson Market Ltd/Freson Bros. —British Columbia
- $60,000–$80,000 a year
- Full-time
- Bakery
Quick apply
Merchandiser Retail Team Lead
Advantage Solutions —Invermere, BC
- $21–$23 an hour
- Part-time
- Merchandising
- Travel
- Flexible schedule
14d
PT Supervisor
5 Buds Cannabis —Meadow Lake, SK
- Part-time
- Bilingual
- Customer service
- Supervising experience
- Store discount
- Employee assistance program
Quick apply
11d
Merchandiser Retail Team Lead
Advantage Solutions —Huntsville, ON
- $21–$23 an hour
- Part-time
- Merchandising
- Travel
- Flexible schedule
Retail Store Manager - Fort Frances, ON
Red Apple Stores, ULC —Fort Frances, ON
- $45,000–$50,000 a year
- Full-time
- High school diploma or GED
- In-person
- Retail management
- Store discount
- Disability insurance
Quick apply
2d
Beauty Department Manager
Real Canadian Superstore —Westbank, BC
- $48,000–$58,000 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Microsoft Office
Beauty Department Manager
Real Canadian Superstore —Moose Jaw, SK
- $50,000–$60,000 a year
- Weekends as needed
- Heavy lifting
- Customer service
- Merchandising
Assistant Department Manager, Centre of Store - Port Hardy
Save-On-Foods —Port Hardy, BC
- $19.25–$22.60 an hour
- Part-time
- Customer service
- Leadership
- Tuition reimbursement
Business Development & Sales Manager (2+ Years of Sales Experience)
Webster Street Hearing Boutique —Kentville, NS
- $23–$28 an hour
- Part-time
- Sales
- Social media management
- Inventory management
Quick apply
6d

I want to receive the latest job alerts for retail supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retail supervisor jobs near

Retail Helpline Supervisor

Home Hardware Stores Limited -
St. Jacobs, ON

Apply Now

Job details

Permanent | Full-time
$73,300–$102,600 a year

Qualifications

Computer Science
Customer service
Post-secondary education
Technical support
Analysis skills
ServiceNow
Business
Leadership
Communication skills

Full job description

Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Lead the Team That Supports Our Stores, Every Day.

As Retail Helpline Supervisor, you will provide front-line leadership for the Retail Helpline team, delivering Level 1 (L1) technology support to Home Hardware Stores. This role is accountable for coaching, developing, and supporting Helpline Analysts to ensure consistent service quality, strong customer focus, and adherence to support standards. You will oversee daily operations, including staffing, workload, and priorities, while acting as the first point of escalation for store issues.

Working closely with business partners, you will support effective triage, clear communication, and smooth escalation from L1 to L2 support. Through strong leadership and operational oversight, this role contributes to stable store operations and continuous improvement of the Retail Helpline service. Led by the Director, IT eCommerce & Store Systems, this role suits a hands-on leader who is passionate about developing high-performing teams and delivering exceptional service.

Ready to make an impact in a new role? Here’s how:

Provide day-to-day people leadership to the Retail Helpline team, including coaching, performance feedback, onboarding, scheduling support, and ongoing skills development to ensure a positive and accountable team environment.
Oversee daily Helpline operations by managing workload, call volume, and priorities to ensure timely, consistent L1 support for stores and adherence to service level expectations.
Act as the first point of escalation for store-impacting incidents and complex support issues, providing guidance to Analysts and ensuring effective triage and resolution before escalating to Level 2 teams where required.
Monitor service performance and quality, including trends, repeated issues, and escalations, and work with the Manager to identify coaching needs, process improvements, and operational risks.
Support consistent use of processes, tools, and documentation, ensuring Helpline Analysts follow incident, request, and escalation procedures to deliver a reliable and predictable support experience for stores.
Collaborate with IT Operations, Application Support, and business partners to ensure clear communication, accurate issue handoff, and timely follow-up on store incidents and recurring problems.
Identify opportunities for continuous improvement by providing input into training materials, knowledge base updates, and process changes that improve first-call resolution and reduce repeat store issues.
Model strong customer focus and leadership behaviours, reinforcing a service-oriented mindset that balances store experience, operational discipline, and team wellbeing.

We’re looking for:

Post secondary education in Business, Information Technology or Computer Science are an asset.
A minimum of three to five years of progressive experience in delivering technical support, including at least two years in a leadership capacity.
Proven people leadership skills, with the ability to coach, motivate, and support front-line support staff in a fast-paced, service-oriented environment.
Strong customer service and communication skills, with the ability to lead teams in delivering clear, professional, and empathetic support to retail stores.
ServiceNow proficiency, including managing incidents and requests, supporting escalation workflows, and ensuring accurate and consistent ticket documentation.
Operational reporting and analytical skills, with the ability to review service metrics, identify trends, and support performance discussions and continuous improvement initiatives.
Ability to manage priorities and workload, balancing team capacity, store impact, and service level expectations in a high-volume support environment.
Strong problem-solving and escalation skills, enabling effective triage of store issues and appropriate handoff to Level 2 support teams when required.
Collaborative mindset, with the ability to work effectively with IT Operations, Application Support, and business partners to resolve issues and improve overall service delivery.
The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

The expected starting salary range for this role is $73,300 - $102,600; the final offer will reflect relevant skills and experience.
Eligible for the annual bonus program.
Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
Defined Contribution Pension Plan with Company Match, and choice of contribution level.
Group RRSP.
Discount at our Corporate Retail Store in St. Jacobs.
Home & Auto Insurance discounts.
Competitive vacation time.
Personal and sick time.
Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

#HP

Apply Now

Refine Your Search

Retail Helpline Supervisor

Retail Food Services Manager (Remote Camp) 14 days on / 14 days off

Superviseur de magasin (Store Supervisor)

Deli Department Manager

Bakery Department Manager

Little Caesars Manager

Meat Department/ Butcher Shop Manager

Bakery Department Manager

Meat Department/ Butcher Shop Manager

Melfort Meat Manager-Prairie North Co-op

Sales Manager - Powersports/ Motorcycle (5+ Years EXP)

Bakery Department Manager

Merchandiser Retail Team Lead

PT Supervisor

Merchandiser Retail Team Lead

Retail Store Manager - Fort Frances, ON

Beauty Department Manager

Beauty Department Manager

Assistant Department Manager, Centre of Store - Port Hardy

Business Development & Sales Manager (2+ Years of Sales Experience)

I want to receive the latest job alerts for retail supervisor

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected