Whsmith Jobs

Customer Service Associate
WHSmith North America —Richmond, BC
- $18.25 an hour
- Full-time
- Sales
- Customer service
- English
- Disability insurance
- Dental care
Stock Associate
WHSmith North America —Calgary, AB
- $17.25 an hour
- Full-time
- Heavy lifting
- English
- Organizational skills
- Disability insurance
- Dental care
Customer Service Associate - Lee's Donuts
WHSmith North America —Richmond, BC
- From $17.85 an hour
- Weekends as needed
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Life insurance
Sales Lead
WHSmith North America —Richmond, BC
- $18.85 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care

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Customer Service Associate

WHSmith North America -
Richmond, BC

Apply Now

Job details

Full-time
$18.25 an hour

Qualifications

Sales
Customer service
Upselling
English
Communication skills

Full job description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.

Location: Vancouver International Airport (YVR) - Richmond, BC CA

Schedule: Weekend availability required

Pay: $18.25

Benefits

Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Disability Insurance
Paid Time Off
Paid Parental Leave
401(k) with company match
Employee Discount

Job Responsibilities

Greets and assists customers throughout their shopping experience
Maximizes sales by suggesting products and up-selling when appropriate
Remains knowledgeable of the store’s merchandise and current promotions
Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
Assists with inventory and receiving of merchandise
Replenishes backstock to maintain appropriate levels of merchandise on the floor
Conducts markdowns of merchandise as instructed
Perform opening/closing duties, including securing cash registers and store security
Communicates customer complaints and inventory concerns to management in a timely manner
If identified as a keyholder, additional responsibilities will be assigned
Other duties as assigned

Job Requirements

Previous retail or customer service experience is a plus, but not required
Strong written and verbal English communication skills
Demonstrated customer service experience
Ability to multitask and resolve minor customer service conflicts
Alcohol Beverage Awareness Cared (TAM Card) may be required
Additional Security clearance may be required
Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements

Limited sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials to assist customers
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
Typically, indoors
Typically, in a consistent temperature
Use of fine motor hand functions
Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Apply Now

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