Mont Royal, Qc It technician Jobs – 29 Openings This Week

IT Store Support Technician
Ardene —Laval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Technicien en Informatique (Niveau 3)/Computer Science Technician (Level 3)
KABS —Longueuil, QC
- Weekends as needed
- Bilingual
- English
- Windows
Quick apply
Technician – Technical Support and After-Sales Service
Volts Energies —Laval, QC
- $50,000–$63,000 a year
- Full-time
- Bilingual
- Customer service
- English
CCaaS Tech Consultant
Accenture —Montréal, QC
- $36.25–$60.29 an hour
- Full-time
- Hybrid work
- DevOps
- Engineering
- AWS
Bilingual Deskside Technician
Cognizant —Montréal, QC
- Full-time
- Bilingual
- Customer service
- English
- Wellness program
- Designated paid holidays
9d
CCaaS Tech Lead
Accenture —Montréal, QC
- $108,800–$220,400 a year
- Full-time
- Hybrid work
- AWS
- Bachelor's
- APIs
Server, Storage and Networking Technician
Quantum Lifecycle Partners LP —Laval, QC
- Full-time
- Bilingual
- English
- High school diploma or GED
- Disability insurance
- Dental care
Quick apply
Technicien de Centre de Données / Data Center Technician, Data Center Operations
Amazon Data Services Canada, Inc. —Montréal, QC
- $32–$42 an hour
- Overtime
- Bilingual
- Bar
- Computer science
- Paid time off
- Flexible schedule
6d
Tech Lead - Application Support N 4C
GENPACT CANADA SERVICES COMPANY —Montréal, QC
- $52,000–$95,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
Quick apply
1d
Desktop Technician
CGI —Montréal, QC
- $50,000–$85,000 a year
- Full-time
- Windows
- Microsoft Office
- SharePoint
Quick apply
2d

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Junior IT Support Technician - Sun IT Solutions
Sun IT Solutions —Markham, ON
Answer client inquiries by telephone, email, and remote support tools. Typing speed of at least *45 words per minute (WPM)* with a high level of accuracy.
$48,000–$55,000 a year
Quick apply
4d
Network Technician
XBASE Technologies —Toronto, ON
Valid driver's licence (occasional travel to client sites required). Participate in project work including network upgrades, migrations, and new site…
From $42,500 a year
Quick apply

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IT Store Support Technician

Ardene -
Laval, QC

Quick apply

Job details

Full-time

Qualifications

Bilingual
French
Microsoft Excel
Customer service
LAN
Post-secondary education
English
Windows
Analysis skills
Organizational skills
MacOS
Communication skills
Time management

Full job description

WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

Providing IT support, as a first point of contact for store employees;
Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),
Resolving and prioritizing urgent store-impacting issues (e.g., POS downtime), monitoring progress, and ensuring resolution in line with operational service levels;
Identifying issues impacting POS systems, handheld devices, payment terminals, store printers, and store Wi-Fi, finding timely solutions, and escalating when required;
Escalating technically complex cases to the appropriate members of the IT team;
Performing tasks related to the configuration, installation, operation, and troubleshooting of POS registers, debit/credit terminals, back-store computers, printers, handheld inventory devices, digital signage, and store communication systems;
Providing store associates with basic troubleshooting guidance and training on store technology systems, POS functions, and operational tools;
Maintaining clear documentation of recurring store-level issues and solutions to support knowledge sharing within the district/region;
Participating in testing and documenting new technical features when required;
Monitoring the creation of user accounts and accesses to the IT systems such as POS, inventory platforms, and company communication portals;
Managing all computer equipment and systems (monitoring, repairs, warranties, contact with suppliers);
Perform regular performance audits of servers, databases, and security logs;
Respond to performance, availability, and security issues on real-time servers;
Document recurring maintenance activities;
Configure, optimize, and activate/rollout new systems according to specific requirements;
Help architect infrastructure expansion to fit a rapidly changing environment;
Plan & rollout software updates;
Other tasks and projects as assigned.

WHAT YOU’LL NEED:

Post-secondary education in a relevant field of study; technical certification an asset;
Two years of customer service in a support position (helpdesk, technical call centre or equivalent) within a fairly complex environment considered an asset;
Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications
Web applications, networks, protocols, and email (SMTP, POP3) knowledge
Working knowledge and experience with documentation, data & reporting tools including Excel
Strong time management skills
Natural propensity for customer service, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving;
Excellent spoken and written communication (English and French)
Sharp analytical skills as well as strong organizational abilities;
Strong sense of teamwork
Ability to work in-office in Laval

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!

Quick apply

Refine Your Search

it technician jobs in mont royal, qc

IT Store Support Technician

Technicien en Informatique (Niveau 3)/Computer Science Technician (Level 3)

Technician – Technical Support and After-Sales Service

CCaaS Tech Consultant

Bilingual Deskside Technician

CCaaS Tech Lead

Server, Storage and Networking Technician

Technicien de Centre de Données / Data Center Technician, Data Center Operations

Tech Lead - Application Support N 4C

Desktop Technician

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