ABOUT CPCOE
The Chronic Pain Centre of Excellence for Canadian Veterans (CPCoE) is a national research centre dedicated to improving the well-being of Canadian Armed Forces Veterans and their families living with chronic pain. Established in 2020, the CPCoE works in partnership with Veterans, researchers, healthcare professionals and other organizations to advance understanding of Veteran-specific chronic pain and improve approaches to its management.
Chronic pain affects approximately 41% of Canadian Veterans—about twice the rate reported in the general Canadian population. The CPCoE supports Veteran-informed research and collaboration across Canada, with a focus on generating meaningful evidence and translating that knowledge into accessible resources, education, policies and programs that can improve the lives of Veterans and their families.
The Centre’s work is guided by three interconnected priorities: Research, Partnerships, and Knowledge to Action, with Veteran engagement and lived experience informing its activities.
DIRECTOR OF OPERATIONS- POSITION SUMMARY
Reporting to the President & CEO, the Director of Operations is responsible for the effective day-to-day management of the organization. The position provides strategic leadership across corporate operations, finance, human resources, governance, business planning, stakeholder relations and organizational administration while also providing executive support to the President & CEO on key organizational priorities and initiatives. The Director oversees the organization's corporate operations, strategic planning, business development, resource management, governance, stakeholder engagement, project delivery, and operational performance. The successful candidate must be passionate and committed to the organization's vision, mission, and values.
Corporate Operations
· Lead the annual corporate planning process, including development, implementation, and monitoring of the Strategic Plan and organizational Key Performance Indicators (KPIs).
· Work collaboratively with Finance to develop, monitor, and manage the annual operating budget and corporate financial reporting.
· Oversee corporate reporting requirements, including Board reports, contribution agreement reporting, and organizational performance reporting.
· Lead recruitment, interview, hiring, onboarding, and orientation processes for staff.
· Ensure organizational policies, procedures, administrative systems, and governance processes remain current and effective.
· Ensure office facilities, equipment, information technology, and operational infrastructure support organizational activities.
· Identify operational risks and implement process improvements that enhance organizational effectiveness.
· Ensure compliance with applicable legislation, contracts, reporting obligations, and regulatory requirements.
· Serve as the organization's Health and Safety Representative, ensuring compliance with occupational health and safety legislation, coordinating workplace inspections, facilitating health and safety training, maintaining required records, supporting incident reporting and investigations, and promoting a safe and healthy workplace.
· Oversee organizational information technology systems, including infrastructure, cybersecurity, data privacy, and vendor management, ensuring IT supports strategic and operational needs.
Operations and Project Management
· Apply superior project management skills to define initiatives with limited starting information, create implementation strategies, and execute them successfully.
· Personally manage special projects on behalf of the President & CEO.
· Recognize, anticipate, and resolve organizational, operational, and process challenges.
· Develop and implement operational processes that improve organizational efficiency, accountability, and service delivery.
· Ensure legal and regulatory filings are completed accurately and on schedule.
· Lead procurement processes and manage major vendor, consultant, and service contracts, ensuring compliance with organizational policies, funding requirements, and value for money.
Senior Team Liaison
· Act as the primary liaison between the President & CEO and senior leaders to coordinate strategic initiatives, resolve operational issues, and ensure organizational alignment.
· Serve as a trusted advisor to the President & CEO on organizational priorities, risks, and operational matters.
Executive Communications
· Collaborate with the Communications Manager to ensure consistent messaging and quality of organizational communications.
· Review final communications and presentation materials for quality and consistency.
Relationship Management and Business Development
· Lead stakeholder engagement initiatives and represent the President & CEO when appropriate.
· Develop and maintain strategic relationships with government, funding agencies, community partners, and external collaborators.
· Coordinate organizational events, conferences, workshops, and outreach activities.
Team Management
· Lead, coach, and develop staff while fostering accountability, collaboration, and continuous improvement.
· Support employee growth plans, performance management, and professional development.
· Promote a culture of open communication and operational excellence.
· Champion equity, diversity, inclusion, and accessibility across organizational policies, programs, and workplace culture, ensuring alignment with best practices and legislative requirement
Qualifications and Skills
· Post-secondary education in Business Administration, Finance, Accounting, or a related field.
· Seven or more years of progressively responsible experience in operations, strategic planning, corporate administration, project management, executive communications, and stakeholder engagement.
· Strong financial, organizational, leadership, communication, and relationship management skills.
· Experience working with Boards of Directors and senior executives.
· Experience in the non-profit sector, military/Veteran environment, or health research is considered an asset.
· Bilingualism (French/English) is an asset.
We thank all applicants for their interest in applying for this position; however, only candidates selected for interviews will be contacted. The CPCoE is an equal opportunity employer: women, Indigenous people, racialized individuals, 2SLGBTQ+ and persons with a physical disability are encouraged to apply. Individuals with a disability requiring accommodation during the application and/or interview process should advise the above contact so arrangements can be made.
Pay: $130,000.00-$150,000.00 per year
Work Location: Hybrid remote in Hamilton, ON L8P 0A1
