Calgary Ab Technical support representative Jobs – 88 Openings This Week

Client Success Representative
JumpDEMAND Inc. —Calgary, AB
- Full-time
- Remote
- Bilingual
- Computer Science
- Marketing
- Dental care
- Work from home
Quick apply
8h
Specialist - Technical Sales
EECOL —Calgary, AB
- $80,845–$101,055 a year
- Immediate opening
- Sales
- Engineering
- High school diploma or GED
- Dental care
- Paid time off
13d
Technical Sales Representative
DM Lyons Consulting —Calgary, AB
- Sales
- Engineering
- Microsoft Office
Product Support Sales Representative
SMS Equipment Inc. —Calgary, AB
- $48,000 a year
- Nights as needed
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Remote Outbound Sales Representative - Contract
NTT Ltd —Calgary, AB
- $16.20 an hour
- Temporary
- Remote
- Sales
- English
- Communication skills
- Employee assistance program
Customer Support Associate, SMB
mParticle —Calgary, AB
- $60,000–$74,500 a year
- Full-time
Inside Sales Representative
Terralink Horticulture —Calgary, AB
- $24–$27 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Strategic Outside Sales Representative
Barnhart Crane & Rigging —Calgary, AB
- Up to $120,000 a year
- Full-time
- CRM software
- Sales
- ERP systems
Quick apply
Customer Service Representative (CSR) - Inside Sales
Graybar —Calgary, AB
- No weekends
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
7d
Equipment Sales Representative
SMS Equipment Inc. —Calgary, AB
- $40,000–$75,000 a year
- Monday to Friday
- CRM software
- Sales
- Microsoft Office
Quick apply
Field Sales Representative
Calgary Chocolate Factory —Calgary, AB
- $15–$25 an hour
- Part-time
- Bilingual
- CRM software
- Spanish
- Flexible schedule
Quick apply
Customer Success Representative
Pure IT —Calgary, AB
- Sales
- Customer service
- Bachelor's
Customer Service Representative - Maternity Leave Coverage
Cornerstone Building Brands —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Representative
Rafiki Technologies Inc —Calgary, AB
- Full-time
- Hybrid work
- Sales
- Business development
- IT
Quick apply
Sales Representative - Ventilation, Calgary
Canplas Industries Ltd. —Calgary, AB
- $81,300–$101,600 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Platform Success Representative
WELL Health Technologies Corp —Calgary, AB
- $65,000–$75,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick apply
Sales Coordinator
Wajax —Calgary, AB
- High school diploma or GED
- Business
- Wellness program
- Dental care
Quick apply
Inside Sales/Project Manager
Midwest Engineering —Calgary, AB
- Full-time
- Customer service
- Engineering
- Microsoft Office
- Dental care
Quick apply
Outside Sales Representative - Flooring Solutions
Sunbelt Rentals of Canada —Calgary, AB
- $40,000–$76,248 a year
- Full-time
- Sales
- Business development
- Project management
- Dental care
- Tuition reimbursement
Quick apply
6d
Account Manager
Flow Control Group —Calgary, AB
- Full-time
- Sales
- Engineering
- Bachelor's
- Dental care
- Paid time off
Quick apply

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Client Success Representative

JumpDEMAND Inc.
Calgary, AB

Quick apply

Job details

Permanent | Full-time
8 hours ago

Qualifications

Bilingual
Computer Science
CSS
Web development
Marketing
Customer service
English
Graphic design
Business development
Digital marketing
JavaScript
Organizational skills
Computer Information Systems
SaaS
Business
Account management
Communication skills
HTML

Full job description

Job description

Department: Client Success

Reports To: Vice President, Client Success

Location: Virtual (in Calgary, Alberta)

COMPANY OVERVIEW

Beyond Providing a Dynamically Comprehensive Marketing Automation Tool

One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them, and where they need to improve. Indeed, at the end of the day, the term “marketing” needs to translate into tangible results that sales teams, managers and others can see and measure…and that’s precisely where we come in.

Based in Canada with a primary office in Calgary, Alberta — and boasting clients hailing from all over the world — ActiveDEMAND is the company behind the highly successful ActiveDEMAND marketing automation platform, considered our flagship offering. ActiveDEMAND started as a digital marketing agency with a vision: build a modern tool set for the multi-client marketer. ActiveDEMAND was launched in 2012 and though its’ conceptualization has been materializing since 2005. Since 2002, the founders have constructed a plethora of tools and systems to not only effectively market products and services, but to bridge the gap between marketing and sales.

JOB SUMMARY

Reporting to the VP, Client Success, the Client Success Representative ensures clients are supported in the use of ActiveDEMAND products by handling Tier I inquiries, managing account actions, and providing onboarding assistance. The role focuses on delivering responsive support, maintaining client satisfaction, and documenting solutions to common issues.

RESPONSIBILITIES AND ACCOUNTABILITIES

Held accountable for the outcome of:

Technical, onboarding support and training provided to clients.
Providing accurate guidance on platform features and processes to support client success.
Weekly Progress reports to the VP, Client Success, that are both timely and accurate.

The key responsibilities of the Client Success Representative include:

Handling account-related actions, including activations, upgrades, downgrades, transfers, cancellations, creating new accounts and billing inquiries.
Communicating professionally with clients via chat, email, and phone to assist with their needs.
Managing live chat and support tickets using the project management platform and responding to clients and internal teams in a timely manner.
Handle general support tickets (Tier I) and find solutions or workarounds to resolve client issues effectively, which may involve basic platform checks and troubleshooting.
Working with Engineering to debug, reproduce, and solve bugs that clients may encounter.
Escalating complex (Tier II and Tier III) issues to the appropriate team members when necessary and ensuring proper follow-up.
Performing service work for clients, including building out landing pages, emails, campaigns, workflows, etc.
Assisting clients with varying levels of marketing skills to ensure successful use of the ActiveDEMAND software.
Creating and updating support articles and training materials, including documenting solutions for common problems clients face.
Maintaining a knowledge base of products and adhering to company standard operating procedures (SOPs).
Reporting client feedback and observed trends to the Client Success team.
Becoming an ActiveDEMAND and FunnelFLARE expert.

QUALIFICATIONS

Education and Experience:

Degree, Diploma, or Certificate in Business, Computer Information Systems, or Computer Science is considered an asset.
2+ years of experience working in a customer and/or client-facing role, preferably within a marketing agency, IT, or SaaS company.
1 - 2 years of experience in an account management or business development role with emphasis on relationship management.
Digital marketing experience is considered an asset.
Graphic design and website development experience (HTML, JS, CSS) is considered an asset.

Skills and Knowledge:

Strong understanding of the account management process to support and increase client growth opportunities.
Ability to identify and understand business and technical challenges addressed by the client(s).
Outstanding, engaging, and proactive customer service skills.
Website development experience (HTML, JS, CSS) is considered an asset.
Exceptional problem-solving and critical thinking skills are considered an asset.
Ability to work collaboratively with colleagues and team members to create a results-driven, team-oriented environment.
Excellent verbal and written communication with team members and clients.
Ability and commitment to communicating in a professional and friendly manner both internally and externally at all times.
Ability to cope with conflicting demands and prioritize tasks.
Outstanding organizational skills and exceptional attention to detail.

WHAT WE OFFER

The opportunity to work with an exciting, innovative, and growing company.
Virtual Work from home within Calgary, AB.
2 weeks of vacation.
Extended Health Care Coverage, including Vision, Dental, and Prescription Drugs.

We would like to thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
Work from home

Application question(s):

Are you legally authorized to work in Canada?
Do you have a Diploma or Degree in Computer Information Systems, Computer Sciences, or a related field?
What are your salary expectations for the role?
What is your proficiency level in the English Language (Elementary, Limited, Professional, Native/Bilingual)?

Work Location: Remote

Quick apply

Refine Your Search

technical support representative jobs in calgary ab

Client Success Representative

Specialist - Technical Sales

Technical Sales Representative

Product Support Sales Representative

Remote Outbound Sales Representative - Contract

Customer Support Associate, SMB

Inside Sales Representative

Strategic Outside Sales Representative

Customer Service Representative (CSR) - Inside Sales

Equipment Sales Representative

Field Sales Representative

Customer Success Representative

Customer Service Representative - Maternity Leave Coverage

Business Development Representative

Sales Representative - Ventilation, Calgary

Platform Success Representative

Sales Coordinator

Inside Sales/Project Manager

Outside Sales Representative - Flooring Solutions

Account Manager

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