Aurora On Technical support Jobs – 86 Openings This Week

Implementation Trainer
Jonas Software —Markham, ON
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Jr. Client Experience & Forms Specialist
Jonas Software —Markham, ON
- $55,000–$65,000 a year
- Full-time
- Customer service
- ERP systems
- English
Customer Solution Analyst
Jonas Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Customer Solution Analyst
Jonas Construction Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Field Technician
Waste Connections of Canada —Woodbridge, ON
- $75,000–$80,000 a year
- Weekends as needed
- English
- Windows
- Project management
- Employee stock purchase plan
- Disability insurance
Quick apply
Dealer Support & Hotline Representative
Teknion Limited —Toronto, ON
- $51,680–$64,600 a year
- Bilingual
- Communication skills
Quick apply
Service Desk Analyst
Longo's —Vaughan, ON
- On call
- Azure
- Computer Science
- Software troubleshooting
1d
Service Desk Analyst
BGIS —Markham, ON
- $47,118–$58,897 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
5d
Regional Tech Rep III
MiTek Canada Inc —Bradford, ON
- $95,000 a year
- Full-time
- Carpentry
- Schematics
- Customer service
- Profit sharing
- Disability insurance
Quick apply
Senior PostgreSQL System Administrator
Recutify Inc. —Markham, ON
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
IT Technician
Razko —Kleinburg, ON

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Field and Help Desk Technician
Dr Support Pros Inc. —Pickering, ON
Excellent communication and administrative skills including typing, word processing, e-mailing, faxing, phone. Must be fluent in written and spoken English.
From $22.50 an hour
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IT Administrator
SAVE THE CHILDREN CANADA —Toronto, ON
SCC and all its employees will take all reasonable steps to make itself safe, both as an organisation and in the conduct of all aspects of its day-to-day…
$63,323.32–$80,295.12 a year
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Implementation Trainer

Jonas Software -
Markham, ON

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Microsoft Outlook
Public speaking
Microsoft Office
Content creation
Presentation skills
Bachelor's
Usability
Customer support
LMS
SaaS
Associate's degree
Communication skills
Instructional design

Full job description

Job Description:

What You’ll Do

Reporting to the Professional Services Manager, you will:

Own and deliver live virtual and on-site software training for SpaSoft customers across multiple time zones
Lead application consultation and system configuration, guiding customers through best practices aligned with their operational needs
Provide hands-on go-live support, ensuring a smooth transition and confident system adoption (including extended hours when required)
Review customer documentation and perform pre-implementation setup and data validation
Design, document, and educate customers on custom workflows, operational procedures, and system optimization
Create and maintain enablement content including LMS courses, knowledge base articles, help documentation, and internal playbooks
Continuously evaluate and improve training materials based on customer feedback and product evolution
Stay current on new features, modules, integrations, and platform updates in a SaaS environment
Collaborate cross-functionally with Support, Product, and Professional Services teams to improve the customer journey
Participate in product testing, feedback loops, and documentation to influence product quality and usability
Step in to support customers by logging and resolving support cases when needed
Manage multiple projects simultaneously, owning timelines, priorities, and stakeholder communication
Assist Senior Trainers or Project Managers on larger or more complex implementations when applicable
Deliver internal training sessions to upskill teams and promote product knowledge
Actively participate in the EDGE customer-first process, ensuring exceptional customer satisfaction
Attend in-person meetings or on-site engagements as required
Take on additional responsibilities as the business grows — we value initiative

What We’re Looking For

Associate’s or Bachelor’s degree preferred
2+ years of experience in software training, enablement, implementation, or customer education
Proven ability to self-manage projects, prioritize effectively, and deliver results with minimal supervision
Strong problem-solving mindset with comfort navigating ambiguity and evolving requirements
Ability to learn quickly, adapt fast, and thrive in a high-growth SaaS environment
Experience working directly with customers in hospitality, hotel, spa, or wellness operations is a strong plus
Background in customer support, technical consulting, or onboarding is an asset
Confident presenter with experience in public speaking, facilitation, or instructional design
Experience creating digital learning content, including videos, webinars, and online courses
Strong written and verbal communication skills — clear, concise, and customer-focused
Comfortable using modern workplace tools (Microsoft Office, Outlook, Teams, Excel, PowerPoint)
Willingness and ability to travel internationally (valid passport required)
While remote, there are possibilities to be asked to be at the office for meetings and other gatherings

Business Unit:

SpaSoft Canada

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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technical support jobs in aurora on

Implementation Trainer

Jr. Client Experience & Forms Specialist

Customer Solution Analyst

Customer Solution Analyst

Field Technician

Dealer Support & Hotline Representative

Service Desk Analyst

Service Desk Analyst

Regional Tech Rep III

Senior PostgreSQL System Administrator

IT Technician

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