Outbound customer service representative Jobs

Customer Sales Support Representative
IPG —Toronto, ON
- $50,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC —Vancouver, BC
- Full-time
- In-person
- Work from home
Customer Service Representative
Blair Plumbing Heating and Air Conditioning —Kelowna, BC
- $26–$30 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Disability insurance
- Dental care
Quick apply
4h
Customer Service Representative - Order Desk
Bedford Ready Mix —Lower Sackville, NS
- Full-time
- Customer service
- Microsoft Office
- Organizational skills
- Dental care
- Life insurance
7d
Member Service Representative (Part-Time - 25-30hrs)
DUCA Financial Services Credit Union Ltd. —Guelph, ON
- $20.56–$25.70 an hour
- Part-time
- Sales
- High school diploma or GED
- Bachelor's
- Profit sharing
Quick apply
14d
Client Service Representative
Olympia Financial Group Inc —Calgary, AB
- Full-time
- Bilingual
- Microsoft Outlook
- Customer service
18h
Customer Serivce Representative (AR 2013-1)
Karcher North America Incorporated —Mississauga, ON
- Sales
- Customer service
- High school diploma or GED
Quick apply
Guest Services Representative - Summer 2026
Grouse Mountain Resort —North Vancouver, BC
- $19.33–$22.61 an hour
- Weekends as needed
- Spanish
- Sales
- Customer service
- Dental care
- Employee assistance program
Quick apply
13d
Member Service Representative (Part-Time 21 - 25 hrs)
DUCA Financial Services Credit Union Ltd. —Toronto, ON
- $20.56–$25.70 an hour
- Part-time
- Sales
- High school diploma or GED
- Bachelor's
- Profit sharing
Quick apply
Customer Service Rep - AR 2-2011
Karcher North America Incorporated —Mississauga, ON
- Sales
- Customer service
- High school diploma or GED
Quick apply
Member Services Rep
Crunch Fitness Canada —Sarnia, ON
- $17.60 an hour
- Part-time
- CPR Certification
- Heavy lifting
- Customer service
Quick apply
Customer Service Coordinator / Coordonnateur du service à la clientèle
Alsco Uniforms —Montréal, QC
- $22 an hour
- Night shift
- Sales
- Customer service
- English
- Dental care
Quick apply
14d
Inside Sales & Customer Service Representative
WonderFil Specialty Threads —Calgary, AB
- From $45,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
2d
Member Service Representative (Part-Time 15-20 hrs)
DUCA Financial Services Credit Union Ltd. —Burlington, ON
- $20.56–$25.70 an hour
- Part-time
- Sales
- High school diploma or GED
- Bachelor's
- Profit sharing
Quick apply
Customer Sales Representative
The Kitchen Barista —Concord, ON
- $18–$20 an hour
- Full-time
- Sales
- Training & development
- Communication skills
- Store discount
Quick apply
6d
Member Service Representative
Sydney Credit Union —Sydney, NS
- $22.85 an hour
- Sales
- Bachelor's
- Business
Quick apply
Customer Relations Representative/Représantant(e) des relations clients
Candorvision (div. of Candorpharm Inc.) —Westmount, QC
- From $50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- Customer service
Quick apply
Customer Service Representative (Prime Design)
Safe Fleet —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Customer Relations Associate
CandorVision —Montréal, QC
- Full-time
- Bilingual
- Sales
- Customer service
- Dental care
Client Services Representative
Vernon Veterinary Clinic —Vernon, BC
- $19–$20 an hour
- Full-time
- Customer service
- In-person
- Communication skills
1d

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Customer Sales Support Representative

IPG -
Toronto, ON

Quick apply

Job details

Full-time
$50,000–$55,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Databases
High school diploma or GED
Math
Continuous improvement
AS400
Business
Associate's degree
Communication skills

Full job description

Join the IPG Team!
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Description
Title: Customer Sales Support Representative
Department: Customer Service
Immediate Supervisor: Supply Chain Supervisor
Status: Salaried
Position Purpose: Lead customer contact for all aspects of daily order transactions. Responsible for all aspects of daily order transactions between IPG’s Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. Will be responsible for following all of IPG policies and procedures in Customer Service.

Principle Accountabilities

Customer Order Management
Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail or phone.
Process product orders, sample orders and literature requests as requested by the customer.
Proactively communicate order status to external customers utilizing open order report addressing back orders, and late shipments.
Work with sales, product and price management to resolve order pricing issues. Provide customers timely and accurate pricing information.
Expedite orders and sample orders as needed, according to IPG policy and system.
Offer substitutions where appropriate.
Verify order entry accuracy utilizing checklist.
Work with sales and operations to identify solutions to address operations and customer’s needs.
Proactively communicate with shipping or logistics provider to obtain delivery status, pro numbers, and POD’s on behalf of customers.
Monitor OTIF and open orders reports to ensure we meet confirmed delivery dates. Communicate misses so corrective action can be taken.
Communicate to sales; quote requests, price changes, canceled orders, order changes, late orders, and intel shared by customer.
Existing Customer Order Solicitation
Responsible for building and maintaining relationships with customers by providing help/advice and potential solutions to existing customers.
Actively implements our outbound call plan to existing customers to solicit orders.
Weekly customer activity analysis of order history, open orders and status reports. Utilize this information to improve customer satisfaction and increase IPG revenue.
Daily proactive communication with internal and external customers to monitor their satisfaction with regard to service and their individual, specific needs.
Analyze customer’s sales trends in conjunction with sales by utilizing WebFocus reporting as well as knowledge of ordering patterns.
Proactively follow up with customers on sample orders. Determine if sample addressed customer’s need or if another product would be a better solution. Solicit orders.
Attend sales calls as required.
Truck Fill Rates
Solicit orders from customers to fill pool trucks.
Proactively contact customers to get pool truck orders in day before pool truck cut-off.
Review order cube and dollar value vs. our T&C’s and proactively notify customers when orders do not meet our T&C’s
Complaint Processing and Follow Up
Process claims and complaints as needed; supply all pertinent information as required by the published Terms and Conditions.
Utilize Footprints report to follow up with operations, claims processing and sales to close out claims.
Resolves customer issues, involving manager as necessary.
Provides follow up and corrective action on issues raised by the customer.
Proactively communicates problems to department staff and keep management and key parties informed until resolved.
Continuous Improvement
Gain knowledge of IPG technical services, EDI, and encourage customer usage when applicable.
Attend and complete in-house and/or professional training as required.
Be familiar with the use of the AS400 and PC’s. Understand the basic concepts of IPG’s Operations and supply chain systems and how they manage the flow of material.
Other Responsibilities
Achieve pre-agreed upon KPI and Quality Scorecard based on PMTA.
Provide excellent communication etiquette with active listening skills.
Follow all company policies and procedures.
Adhere to All Customer Service Core Values.
Keep Customer master database updated.
Ensure information in AS400 and sales automation are the same.
Provides general support to the sales team.
Perform other duties as required.

Essential Skills and Experience

High School Diploma required; Associate’s Degree in business or related field (preferred)
3-5 years Customer Service experience, or related field experience
Knowledge of Packaging Industry a plus
Experienced in Microsoft Office, specifically Excel and Word.
AS400 Experience (preferred)
Strong Math Skills
Excellent communication etiquette with active listening skills.
Must be personable, have a passion for people and providing excellent Customer Service.
Must be detail orientated, results driven and conscientious.
Ability to multi-task and work in fast paced environment.
Must be a team player.

Why Choose IPG?
At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today!

Quick apply

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