Ywca Jobs

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- $21 an hour
- Temporary
- Bilingual
- Hospitality
- Microsoft Outlook
Quick apply
5h
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Guest Experience Associate (Mandarin/English)
YWCA Toronto Employment Centre - ON BEHALF OF OUR EMPLOYER; PARTNER! —North York, ON
Provide a warm and welcoming experience for all customers and guests. Build and maintain positive relationships with current customers, prospects, and leads.
$21 an hour
Quick apply
5h

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Guest Experience Associate (Mandarin/English)

YWCA Toronto Employment Centre - ON BEHALF OF OUR EMPLOYER; PARTNER!
North York, ON

Quick apply

Job details

Temporary | Full-time | Fixed term contract
$21 an hour
5 hours ago

Qualifications

Bilingual
Mandarin
Hospitality
Microsoft Outlook
Sales
Customer service
Post-secondary education
English
Microsoft Office
Guest services
Business
Restaurant experience
Communication skills
Time management

Full job description

YWCA Toronto Employment Centre is supporting our Employer Partner with filling this role.

NOTE - This opportunity is NOT with YWCA. MUST be fluent in both English and Mandarin.

This is a great opportunity for a customer-focused professional who is passionate about creating exceptional experiences and delivering world-class service in a luxury automotive environment.

As the first point of contact for customers visiting the dealership, you will play a key role in creating a welcoming and personalized experience. If you enjoy building relationships, anticipating customer needs, and exceeding expectations, we'd love to hear from you.

Duties:

Provide a warm and welcoming experience for all customers and guests
Greet customers upon arrival and guide them through their dealership experience
Escort customers to the appropriate Sales or Service team members
Offer refreshments and ensure customer comfort throughout their visit
Build and maintain positive relationships with current customers, prospects, and leads
Facilitate introductions and communications between customers and dealership teams
Brief team members on customer needs and preferences to support a seamless experience
Conduct daily showroom inspections to ensure brand standards are maintained
Monitor and maintain digital touchpoints and showroom technology
Verify and update customer information accurately
Support dealership events and customer engagement activities
Assist with additional customer experience initiatives as required

Qualifications:

Fluent in Mandarin and English, both written and spoken
Post-secondary education in Business, Hospitality, Communications, or a related field
Experience working directly with customers, preferably within a premium, luxury, retail, hospitality, or automotive environment
Previous experience in a similar guest services, concierge, or customer experience role is considered an asset
Restaurant or hospitality experience is considered an asset
Proficiency with Microsoft Office and Outlook
Exceptional interpersonal and communication skills
Positive, energetic, and professional demeanor
Strong organizational and time-management skills
Excellent attention to detail and ability to maintain confidentiality
Ability to work independently with minimal supervision
Passion for delivering exceptional customer experiences
Must be legally eligible to work, and reside in Canada

Pay: $21.00 per hour

Application question(s):

Are you legally entitled to work in Canada?
Are you an International Student?
What is your status in Canada?
Do you reside in North York?
Are you in school or planning to return in September?
Are you employed? If YES, how many hours weekly?
Are you registered with any Employment Ontario Program for job search support?

Experience:

Customer Service : 1 year (required)

Language:

English and Mandarin (required)

Location:

North York, ON (required)

Work Location: In person

Quick apply

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Guest Experience Associate (Mandarin/English)

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