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Branch Operations Manager

Manpower Group North America -
Mississauga, ON

Quick apply

Job details

Permanent
$75,000–$85,000 a year
16 hours ago

Qualifications

Forklift

Full job description

Our growing Mississauga client who is a Distributor of Industrial products is looking for a Branch Operations Manager to join their Mississauga location. The ideal candidate will have a minimum of 3 years related experience in management of an Industrial Distributor. The following are the responsibilities:

Oversee effective and cost-efficient branch operations by:

Ensuring branch inventory is controlled as per applicable Company procedures.
Managing all aspects of the branch physical layout and facilities.
Ensuring the control of physical product into and out of the warehouse including receiving, shipping, stock replenishment, recharge, damaged goods and scrap.
Ensuring procedures for automotive warranty inspections are completed correctly and on a timely basis.
Tracking and providing appropriate management (key performance indicators) reporting to Head Office.
Ensuring scrap purchases and sales are processed as appropriate and that all paperwork is completed to fulfill Company and legislative requirements.

Oversee effective sales and service support by:

Ensuring orders and subsequent deliveries for all customers are processed, in adherence to standards for control, accuracy and timeliness.
Taking and effectively responding to escalated and/or more complex customer inquiries and concerns.
Escalating issues concerning lost sales, inventory quality problems, inventory accuracy to appropriate department in Head Office.

Ensuring the maintenance of a regular customer contact.

Dialoguing with Sales Reps on issues for specific customers and/or products.
Ensuring customer follow-up as needed with regard to backorders, allocated product, credits, warranty work, delivery schedules, etc.

Ensuring accurate preparation of sales quotations, invoicing of products as appropriate to the branch model.

Effective management of Branch team by:

Effectively establishing and communicating performance expectations; measuring accountability and productivity of team members; conducting effective performance appraisals.
Ensuring team members have the required level of knowledge and tools required to effectively perform their responsibilities.
Identifying training and development needs; providing appropriate opportunities to develop and close development gaps.
Providing ongoing coaching in assist team members to meet their full potential.
Effectively distributing work assignments to ensure continued high customer satisfaction and cost effectiveness while providing development to team members.
Measuring accountability and productivity of team members; conducting effective performance evaluations.
Ensuring adherence of all team members to the Company Guidelines for Business Conduct.
Actively manage and/or participate in recruitment & selection, training employees, planning, assigning and directing work, addressing complaints and resolving problems.

Ensure a safe and efficient warehouse environment at all times by:

Providing direction to branch team for, and actively participating in, good house-keeping and a well-organized workplace.
Ensuring procedures are in place to maintain all branch equipment is in good operating condition; co-ordinating repairs and regular maintenance for all material handling equipment, wrapper, dock doors, plates, and forklifts as well as for fleet vehicles.
Requiring employee compliance with all Company and provincial legislation including Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, provincial Workers Compensation, Labour Board).
Addressing any identified potential health and safety issues / hazard.

Ensure ongoing effective liaison with, and support from, Head Office by:

Tracking and providing appropriate management (key performance indicators) reporting to Head Office.
Maintaining solid relationship with Head Office functions and/or management in order to proactively obtain support as needed.

You will oversee a team of 10.
Hours 6:30am-5pm Mon-Fri.
Salary- 75K-85K
If you are interested in this fantastic role then please apply asap. #MPCANO

Quick apply

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