Coffee roaster Jobs

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Représentant du Service à la Clientèle - Customer Service Representative - Part Time
Cafe Barista —Montréal, QC
- $20 an hour
- Weekends as needed
- Bilingual
- Customer service
- English
Quick apply
Kitchen Crew
Equator Coffee Centrum —Kanata, ON
- $17.60–$19.00 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- Time management
Quick apply
Operations Manager
Slo Coffee PC —Vancouver, BC
- $20–$22 an hour
- Weekends as needed
- Hospitality
- Bar
- Management
Quick apply
Barista - Seton
Phil & Sebastian Coffee Roasters —Calgary, AB
- $15–$16 an hour
- 8 hour shift
4d
Kitchen Crew
Equator Coffee Kanata Inc. —Ottawa, ON
- $17.60–$19.00 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- Time management
Quick apply
1d
Barista - Mission
Phil & Sebastian Coffee Roasters —Calgary, AB
- $15–$16 an hour
- Part-time
3d
Kitchen Crew
Equator Coffee Almonte —Almonte, ON
- $17.60–$19.00 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- Time management
Quick apply
Kitchen Lead
Equator Coffee Westboro —Ottawa, ON
- $19–$21 an hour
- Full-time
- Microsoft Excel
- High school diploma or GED
- Accounting
Quick apply
Kitchen Lead
Equator Coffee Kanata Inc. —Ottawa, ON
- $19–$21 an hour
- Full-time
- Microsoft Excel
- High school diploma or GED
- Accounting
Quick apply
Barista
Phil & Sebastian Coffee Roasters | ECG Ventures II Ltd. —Calgary, AB
- $15–$25 an hour
- Part-time
Quick apply
1d
CafeHub - Delivery Driver
BBCR Rue Vernon —Gatineau, QC
- Part-time
- No experience needed
Quick apply
Warehouse Production Associate / Relief Driver
Java Blend Coffee Roasters —Dartmouth, NS
- From $18.05 an hour
- Overtime
- Forklift
- High school diploma or GED
- Driving
- Store discount
- Disability insurance
Quick apply
12d

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Représentant du Service à la Clientèle - Customer Service Representative - Part Time

Cafe Barista -
Montréal, QC

Quick apply

Job details

Full-time
$20 an hour

Qualifications

Bilingual
French
Customer service
Barista experience
English
Microsoft Office
Tableau
QuickBooks
Organizational skills
Order picking
Communication skills

Full job description

CONTEXTE DE L'ENTREPRISE:

Café Barista Micro-torréfacteur est un artisan torréfacteur établi à Montréal depuis sa création en 2004. Nous préparons nos mélanges de café avec beaucoup d'amour selon la plus ancienne tradition italienne. L'entreprise compte près de 500 clients commerciaux et une importante communauté de consommateurs partout au Québec et dans d'autres régions. Nous avons développé un modèle économique unique dont nous sommes fiers, où le consommateur et nos clients sont au centre de l'expérience café.

RÉSUMÉ:

Nous sommes à la recherche d'un représentant du service à la clientèle qui sera amené à assister la clientèle résidentielle et commerciale en répondant à leurs questions et préoccupations concernant leurs commandes de café. Le principal facteur de réussite dans ce rôle est de traiter rapidement et avec précision toutes les commandes clients et de créer les factures dans nos systèmes, tout en maintenant une expérience client positive et en contribuant à un environnement de travail dynamique.

RESPONSABILITÉS:

Répondre rapidement et avec précision aux demandes des clients, en assurant une expérience positive.
Imprimer les commandes résidentielles quotidiennement et traiter toutes les commandes des clients commerciaux.
Mettre à jour diverses données de suivi internes.
Soutenir l’équipe des opérations administratives :

o Convertir les bons de commande (PO) en factures.

o Coordonner les expéditions sur palettes avec les transporteurs.

o Créer les factures des machines (récupérer les numéros de série, coordonner l’assemblage des palettes avec l’équipe de production).

Assister le service à la clientèle lorsque le volume de commandes est élevé:

o Effectuer la facturation B2B par téléphone ou par courriel.

o Traiter les paiements des factures.

o Enregistrer les nouveaux clients B2B sur Shopify.

o Ouvrir les comptes commerciaux B2B dans QuickBooks Online (QBO)

o Gérer la facturation, les commandes et la préparation des commandes lorsque le client B2B est sur place.

o Remplir le tableau récapitulatif quotidien des commandes.

o Traiter les commandes résidentielles D2C chaque matin.

o Répondre à toutes les demandes des clients par téléphone et par courriel concernant les abonnements/préoccupations et résoudre les problèmes.

COMPÉTENCES ET QUALIFICATIONS:

· Excellentes aptitudes en service à la clientèle et capacité à résoudre des problèmes en proposant des solutions positives aux clients.

· Maîtrise de la suite MS Office et expérience souhaitée avec Shopify, QuickBooks, ShipStation, etc.

· Excellentes compétences en résolution de problèmes, en organisation et en communication.

· Capacité à travailler selon des horaires flexibles, y compris les fins de semaine ou les quarts de travail, au besoin.

· Bilingue en français et en anglais, à l’oral comme à l’écrit.

COMPANY BACKGROUND:

Café Barista is an artisan roaster established in Montreal since its creation in 2004. We prepare our coffee blends with a lot of love according to the oldest Italian tradition. The company has nearly 500 commercial customers and a large community of consumers throughout Quebec and other regions. We have developed a unique business model that we are proud of, where the consumer and our customers are at the center of the coffee experience.

POSITION SUMMARY:

The Part Time Customer Service Representative is responsible to assist residential and commercial customers in answering their questions and concerns regarding their coffee orders. The key success factor in this role is to quickly and accurately process all customer orders and create invoices through our systems, while maintaining a positive customer experience and contributing to a dynamic team environment.

ROLE SPECIFIC RESPONSIBILITIES:

Customer requests are answered quickly and accurately, ensuring a positive experience for the customer.
Print residential orders daily and process all commercial customer orders
Update various internal monitoring data
Support Administrative Operations Team

o Convert purchase orders (POs) into invoices

o Coordinate pallet shipments with carriers.

o Create machine invoices (retrieve serial numbers, coordinate pallet assembly with the production team)

Assist Customer Service when the order workload is too high:

o Perform B2B invoicing via phone or email.

o Process payments for invoicing.

o Register new B2B clients on Shopify.

o Open commercial B2B accounts on QuickBooks Online (QBO).

o Handle invoicing, orders, and order preparation when the B2B client is on-site.

o Fill out the daily orders summary table.

o Process residential D2C orders every morning.

o Answer all customer inquiries via phone and email regarding subscriptions/concerns and resolve issues.

SKILLS AND QUALIFICATION:

· Excellent customer service skills and ability to solve problems, providing positive solutions for customers.

· Proficient in MS Office, and preferred experience in Shopify, QuickBooks, Shipstation, etc.

· Excellent problem-solving, organizational, and communication skills.

· Ability to work flexible hours, including weekends or shifts, as needed.

· Bilingual in both English and French, verbal and written.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

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