COMPANY NAME: Luggage City
EMPLOYMENT CATEGORY: Full-time
HOURS: 30-40 hours per week (5 days a week, including weekends)
RATE OF PAY: $20-$22 plus commission & bonuses
LOCATION: Piazza Del Sole, Woodbridge, Ontario
Manager Trainee
Luggage City – Woodbridge, ON
Hands-On Management Development
Looking for more than just a retail job? Build your career with us.
For over 50 years, Luggage City has proudly helped Canadians travel with confidence. As a family-owned Canadian retailer specializing in premium luggage, backpacks, business cases, and travel accessories, we've built our reputation on exceptional customer service, quality products, and knowledgeable staff.
We're looking for an ambitious, motivated, and customer-focused individual to join our team as a Manager Trainee.
This isn't a classroom training program—it's hands-on management development. You'll work alongside our experienced leadership team and receive practical training in every aspect of operating a successful specialty retail business.
Our goal is simple: to develop future leaders from within.
If you're someone who enjoys working with people, takes pride in staying organized, enjoys solving problems, and wants to build a long-term career in retail management, we'd love to meet you.
Position Overview
At Luggage City, customer service always comes first.
As a Manager Trainee, your primary responsibility will be delivering an exceptional shopping experience for every customer who visits our store. During quieter customer periods, you'll shift your focus to the operational side of the business, developing the skills required to successfully manage a retail store.
Throughout your hands-on training, you'll progressively learn every aspect of our operation—from customer service and sales to inventory management, merchandising, repair services, daily operations, and leadership. As your knowledge and confidence grow, so will your responsibilities.
What You'll Learn
Customer Service & Sales
Customer service is the foundation of everything we do.
You'll learn how to:
- Deliver exceptional customer service in a welcoming and professional environment.
- Build lasting customer relationships through outstanding service.
- Assist customers in selecting luggage and travel accessories that best meet their needs.
- Develop expert product knowledge across our premium brands.
- Process sales, exchanges, returns, and special orders accurately.
- Learn consultative selling techniques and contribute to achieving store sales goals.
- Professionally handle customer questions and resolve concerns.
Store Operations
Gain practical experience in the day-to-day responsibilities involved in operating a successful retail business.
You'll learn to:
- Assist with opening and closing procedures.
- Support daily operational tasks that keep the store running efficiently.
- Maintain a clean, organized, and professional shopping environment.
- Balance customer service with operational responsibilities.
- Develop strong organizational, planning, and time management skills.
Inventory Management & Stock Control
During non-peak customer periods, you'll learn how operational excellence contributes to an outstanding customer experience.
Responsibilities include:
- Receiving and processing incoming merchandise.
- Replenishing merchandise as products are sold.
- Maintaining a clean, organized, and efficient stockroom.
- Ensuring merchandise is accurately priced and ticketed.
- Attaching security tags and theft prevention devices where required.
- Participating in inventory counts and stock audits.
- Monitoring inventory accuracy and identifying discrepancies.
- Learning effective inventory control procedures.
- Helping maintain high operational standards throughout the store.
- Leading by example by encouraging fellow team members to replenish merchandise, maintain organized stockrooms, and uphold company standards.
Merchandising
Learn how visual presentation influences the customer experience.
You'll assist with:
- Maintaining attractive product displays.
- Keeping merchandise organized, fully stocked, and customer-ready.
- Seasonal merchandising and promotional displays.
- Ensuring pricing, signage, and product presentation remain accurate and consistent.
Repair Services
Luggage City proudly offers authorized luggage repair services as part of our commitment to exceptional after-sales customer care.
You'll learn to:
- Receive customer repair requests and accurately document repair information.
- Explain repair procedures, timelines, and applicable charges.
- Coordinate repair requests with our in-house repair department and manufacturer warranty programs.
- Follow up with customers regarding repair approvals, progress, and completion.
- Ensure every repair is tracked from drop-off through to customer pick-up while delivering an outstanding customer experience.
Leadership Development
As your experience grows, you'll progressively learn how to:
- Lead by example.
- Support and motivate fellow team members.
- Coach others on company standards and procedures.
- Balance customer service with operational excellence.
- Develop confidence in decision-making and problem-solving.
- Prepare yourself for future leadership opportunities within Luggage City.
Qualifications
We're looking for someone with the potential to become a future retail leader.
Preferred Qualifications
- 2+ years of retail, customer service, or hospitality experience.
- Previous supervisory, keyholder, team lead, or assistant management experience is considered an asset.
- Strong organizational and time management skills.
- Excellent attention to detail and commitment to maintaining high standards.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize effectively in a fast-paced retail environment.
- Comfortable lifting boxes and working in both the sales floor and stockroom.
- Basic computer proficiency and willingness to learn retail point-of-sale and inventory management systems.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as required.
- A valid G Driver's Licence and access to a reliable vehicle is considered an asset.
Who Will Succeed in This Role?
The successful candidate is someone who:
- Enjoys helping customers and creating memorable shopping experiences.
- Takes initiative and doesn't wait to be asked what needs to be done.
- Notices the small details that others often overlook.
- Takes pride in keeping things organized and running efficiently.
- Has a positive attitude and enjoys learning.
- Is dependable, accountable, and honest.
- Leads by example and works well with others.
- Communicates professionally and respectfully.
- Wants to build a long-term career in retail management.
Why Join Luggage City?
- Hands-on management development with experienced retail leaders.
- Learn every aspect of operating a successful specialty retail business.
- Career advancement opportunities for high-performing individuals.
- Competitive compensation based on experience.
- Employee discounts on premium luggage and travel products.
- Supportive, family-oriented work environment.
- Work with many of the world's leading travel brands.
- Join a respected Canadian retailer proudly serving travellers for over 50 years.
Our Commitment
At Luggage City, we believe the best managers understand every aspect of the business.
Our Manager Trainees don't simply supervise—they learn, participate, and lead by example. From serving customers and driving sales to inventory management, merchandising, repair services, and daily operations, you'll gain the practical knowledge, confidence, and leadership skills needed to become a successful retail manager.
If you're looking for more than just a job and are ready to build a rewarding career with a company that invests in your growth, we'd love to hear from you.
Apply today and begin your journey toward becoming a future leader at Luggage City.
Our Story: https://www.luggagecity.ca/pages/about-us-luggage-city
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- On-site parking
- Paid time off
- Store discount
Flexible language requirement:
Application question(s):
- Have you ever worked in a retail environment where upselling or cross-selling was part of your role?
- What interests you about travel products, and how would you help a customer choose the right luggage for their needs?
- Please indicate any additional languages you speak, along with your level of proficiency (e.g., basic, conversational, fluent, native)
- Have you ever been a keyholder before?
Work Location: In person
