Calgary, Ab Retail customer service lead Jobs – 398 Openings This Week

Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- From $65,000 a year
- Full-time
- Presentation skills
- Bachelor's
- Computer networking
- Wellness program
- Disability insurance
Quick apply
Assistant General Manager
Holt Renfrew —Calgary, AB
- $138,800–$170,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Field Sales Representative Entry Level
Milestone Marketing Inc. —Calgary, AB
- $1,000–$2,000 a week
- Full-time
- Sales
- Customer service
- In-person
- Relocation assistance
- Flexible schedule
Quick apply
Territory Sales Representative
Bardown Sports Inc. —Alberta
- $50,000–$100,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
2d
Retail Manager
Lukes Drug Mart —Calgary, AB
- Weekends as needed
- Inventory management
- Customer service
- Math
- Store discount
- Dental care
Quick apply
Hearing Aid Specialist or Audiologist
Amplifon —Calgary, AB
- $80,000–$110,000 a year
- Full-time
- Windows
- Microsoft Office
- Master's degree
- Designated paid holidays
- Dental care
Quick apply
Sales Manager, New Home Sales
Cantiro —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
5d
Marketplace Manager
The Fastener Group —Calgary, AB
- $70,000–$85,000 a year
- Full-time
- In-person
- Leadership
- Analytics
- Flexible schedule
Quick apply
Store Manager
Rogers Communications/ Imagine Wireless —Calgary, AB
- $30,000–$40,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Wellness program
Quick apply
Cafe Floor Manager
Monogram Coffee —Calgary, AB
- From $24.50 an hour
- Full-time
- Bilingual
- Hospitality
- Bachelor's
- Store discount
- Dental care
Quick apply
10d
Lead Processing Team Member FT - Plaza
Goodwill Industries of Alberta —Calgary, AB
- $16.93–$18.20 an hour
- Weekends as needed
- High school diploma or GED
- No university degree
Spa Manager
CEDAR & STEAM —Calgary, AB
- $25–$30 an hour
- Weekends as needed
- CPR Certification
- Management
- Sales
- Store discount
Quick apply
4d
Experienced Retail Store Manager - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Level 3 IT Service Technician
ABM Integrated Solutions —Calgary, AB
- From $90,000 a year
- Full-time
- Computer Science
- Windows
- Travel
- Wellness program
- Mileage reimbursement
Quick apply
Cell Phone Repair Technician
CaseMogul —Calgary, AB
- $15–$18 an hour
- Full-time
- Software troubleshooting
- English
- In-person
- Store discount
- Dental care
Quick apply
3d
Experienced Retail Department Manager, Grocery - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Experienced Retail Department Manager, Convenience - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Experienced Retail Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Hearing Aid Specialist or Audiologist (Calgary Area)
AMERICAS - Canada —Calgary, AB
- $80,000–$110,000 a year
- Full-time
- Windows
- Microsoft Office
- Master's degree
- Designated paid holidays
- Dental care
Quick apply
Bilingual Automotive Sales Associate (Mandarin/Cantonese)
Kaizen Automotive Group —Calgary, AB
- $60,000–$130,000 a year
- Weekends as needed
- Bilingual
- CRM software
- Sales
- Disability insurance
- Dental care

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retail customer service lead jobs near calgary, ab

Customer Success & Operations Lead

ABM Integrated Solutions -
Calgary, AB

Quick apply

Job details

Permanent | Full-time
From $65,000 a year

Qualifications

Presentation skills
Bachelor's
Computer networking
Business
Communication skills

Full job description

We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Overview
The Customer Success & Operations Lead is responsible for driving customer satisfaction, retention, and growth while supporting operational excellence across ABM. This role serves as a key liaison between customers, Sales, Project Delivery, Managed Services, and internal operations teams to ensure a seamless customer experience and efficient business process.

The successful candidate will combine relationship management, business development, operational support, and technology enablement to support ABM’s strategic objectives. This role is ideal for a proactive and solutions-oriented professional who can balance customer-facing responsibilities with process improvement and business operations initiatives.

Responsibilities

Customer Success & New Business Development:

Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact.
Conduct regular customer account reviews and business assessments to identify risks and opportunities.
Support customer onboarding, adoption, retention, and growth.
Identify and pursue opportunities for customer growth through upselling, cross-selling, and solution expansion.
Monitor and report on Customer Success metrics including retention, churn, CSAT, and account growth.
Identify, develop, and pursue new business opportunities by utilizing prospecting activities and strategic outreach.
Conduct introductory meetings, presentations, and solution discussions with prospective customers.
Represent ABM at customer meetings, industry events, and networking opportunities as required.

Business Operations Support:

Support the IT Operations Manager in executing strategic and operational initiatives.
Assist with the development, documentation, and continuous improvement of business processes and SOP’s.
Coordinate and support cross-functional projects to improve operational efficiency and service delivery.
Assist with organizational planning, project tracking, and implementation of operational initiatives.

Technology & Program/System Administration:

Support the administration and optimization of CRM’s, customer success, and business management systems.
Assist with system implementations, upgrades, integrations, and user adoption initiatives.
Develop and maintain reports, dashboards, and KPI’s to support ABM business objectives.
Collaborate with stakeholders to identify and implement automation opportunities and technology-driven process improvements.

Qualifications:

Bachelor’s degree in Business Administration, or an equivalent combination of education and experience.
5 to 7 years of experience in the technology sector holding a role in customer success, account management, business operations, or a related field.
Demonstrated ability to build and maintain strong customer relationships.
Experience identifying and pursuing account growth opportunities.
Strong business acumen, communication, presentation, and interpersonal skills.
Excellent organizational, analytical, and problem-solving skills.
Ability to manage multiple competing priorities in a fast-paced environment.

Meaningful Benefits:

You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!

Our benefits include:

Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
RPP Matching Program – up to 5.5% employer matching.
Vacation accrual starts on Day 1
Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
Professional Development & Training Programs – to support each employees continuous growth.
Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Pay: From $65,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Work Location: In person

Quick apply

Refine Your Search

retail customer service lead jobs in calgary, ab

Customer Success & Operations Lead

Assistant General Manager

Field Sales Representative Entry Level

Territory Sales Representative

Retail Manager

Hearing Aid Specialist or Audiologist

Sales Manager, New Home Sales

Marketplace Manager

Store Manager

Cafe Floor Manager

Lead Processing Team Member FT - Plaza

Spa Manager

Experienced Retail Store Manager - Northern Canada

Level 3 IT Service Technician

Cell Phone Repair Technician

Experienced Retail Department Manager, Grocery - Northern Canada

Experienced Retail Department Manager, Convenience - Northern Canada

Experienced Retail Department Manager, General Merchandise - Northern Canada

Hearing Aid Specialist or Audiologist (Calgary Area)

Bilingual Automotive Sales Associate (Mandarin/Cantonese)

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