Customer Service Representative
City of Leduc —Leduc, AB
- $59,332–$74,165 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Employee assistance program
9d
Guest Service Agent
Royal Hotel Group —Leduc, AB
- $15–$17 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
Receptionist/Administrator
CS Management Inc. —Edmonton, AB
- From $18 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Customer Service Representative
Inland Industrial Supply —Edmonton, AB
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
Administrative Assistant - Remote Camp Operations Nunavut
Kitikmeot Camp Solutions —Edmonton, AB
- From $23.50 an hour
- Overtime
- Heavy lifting
- Microsoft Office
- First Aid Certification
- Dental care
Quick apply
Administrative Assistant - Remote Camp Operations Nunavut
Dexterra —Edmonton, AB
- From $23.50 an hour
- Overtime
- Heavy lifting
- Microsoft Office
- First Aid Certification
- Dental care
4d
Office Receptionist
Build Rite Contractors —Leduc, AB
- $15.58–$25.59 an hour
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
2d
Front Desk Associate
Planet Fitness —Leduc, AB
- Part-time
- CPR Certification
- Customer service
- High school diploma or GED
- Paid time off
Quick apply
2d
Admin works
Build Rite Contractors —Leduc, AB
- $16–$22 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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12d
IT Service Desk Analyst
Helical Pile Solutions —Nisku, AB
- Full-time
- Computer Science
- Customer service
- Windows
- Dental care
- Employee assistance program
Quick apply
10d
Keyholder (Part time) - Leduc Common
Reitmans —Leduc, AB
- Part-time
- Sales
- Customer service
- ERP systems
- Paid time off
- Flexible schedule
Quick apply
7d
Receptionist
Strongbuilt Homes Ltd. —Beaumont, AB
- From $42,000 a year
- Full-time
- Customer service
- Organizational skills
- Construction experience
Quick apply
Receptionist/Administration
Drake Insurance Agency —Devon, AB
- $24,000–$40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Quick apply
3d
Administrative Assistant
PJ Trailers Canada —Leduc, AB
- $19–$23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Dental care
Quick apply
3d
Administrative Assistant
Employee Benefit Funds Administration Ltd. —Edmonton, AB
- From $24.24 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
Part Time Receptionist/Administrator
Light Touch Permanent Makeup Studio —Edmonton, AB
- From $15 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
1d
Front Desk Agent
Holiday Inn Express Edmonton South —Edmonton, AB
- $15.50–$17.00 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- COVID-19 protective measures
- Dental care
Quick apply
9d
Front Desk Agent/Night Auditor
Holidayinn Express and Suites Edmonton SW- Windermere —Edmonton, AB
- $16–$18 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
8d
Receptionist (Genesis South Edmonton)
Go Auto —Edmonton, AB
- Full-time
- Customer service
- Dental care
4d
Overnight Front Desk Associate
Planet Fitness —Edmonton, AB
- Part-time
- CPR Certification
- Customer service
- High school diploma or GED
- Paid time off
Quick apply
2d

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Customer Service Representative

City of Leduc -
Leduc, AB

Apply Now

Job details

Full-time
$59,332–$74,165 a year
9 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
High school diploma or GED
Organizational skills
Communication skills
Adobe Acrobat

Full job description

Department:

City Clerk Office

Hours Per Week:

Compensation Range:

$59,332.00 - $74,165.00

Closing Date:

July 18, 2026

Note: Posting comes off at 12:00 AM on Closing Date, with competition closing at 11:59 pm day prior.

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect, and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Come work with us!

We believe that exceptional service starts the very moment a resident walks through our doors or calls our line. The Civic Centre atrium is a bustling hub of community activity, and our front desk reception team is the heartbeat of that environment. At City of Leduc, we are dedicated to ensuring that every citizen interaction is met with warmth, clarity, and helpful direction.

We are looking for a permanent, full-time Customer Service Representative to be the premier face and voice of the City of Leduc. This is a high-value, dynamic role for a natural ambassador who thrives on human connection, handles multitasking with a smile, and takes pride in keeping a corporate center running seamlessly. If you are a collaborative communicator who loves helping people and wants to serve as the central information hub for our community, we want you on our team.

What is the Opportunity?

Reporting to the Deputy City Clerk, the Customer Service Representative plays a vital role in our daily public operations. Operating right at the front lines, you are responsible for welcoming visitors, screening and routing corporate inquiries, and managing central communication hubs like the city's primary phone line and central email.

This isn't just a basic administrative role; it is a position of true diplomacy. You will act as a knowledgeable resource center for both external residents and internal staff. Because our environment is fast-paced and filled with diverse inquiries, your ability to maintain excellent etiquette, exercise sound judgment under pressure, and quickly pivot between tasks is what will ensure our public service remains top-tier.

What will you do?

In this engaging and active front-facing role, you will coordinate our central reception, mail logistics, and civic hospitality. You will:

Serve as the primary ambassador at the Civic Centre reception, welcoming residents, guiding internal and external customers, and managing visitor security sign-ins.
Direct central telephone traffic arriving through 311, general municipal lines, and central default switchboards to ensure callers connect with the right department quickly.
Stay continuously informed on all City programs, events, and resources to proactively maintain an accurate Frequently Asked Questions log and public resource displays.
Manage central mail and courier distribution, processing incoming and outgoing Canada Post mail, electronically routing corporate faxes, and managing the main [email protected] inbox.
Coordinate key administrative tools and facility assets, maintaining local key logs, updating weekly evening room booking schedules for staff, and managing foundational mailing equipment.
Support municipal democracy and administrative projects, providing key support to the City Clerk’s team during local censuses, municipal elections, and specialized department initiatives.
Oversee essential corporate service accounts, coordinating city-wide business card orders, managing coffee supply inventories for all city facilities, and processing temporary road and sidewalk closure permits.
Host civic meeting spaces, taking ownership of the coordination, setup, and hospitality arrangements for Council and Committee-of-the-Whole meeting days.

Who you are?

You are a warm, highly organized, and resilient professional who genuinely enjoys interacting with the public and helping others find answers. You bring:

An Office Administration diploma or certificate training program from a recognized college or technical school, combined with a high school graduation.
A minimum of 1 to 2 years of experience in a fast-paced administrative or customer-facing role within an active corporate office environment.
Strong intermediate proficiency with office software and tools, including a comfortable working knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
Exceptional interpersonal skills, proper etiquette, and a natural ability to interact with diverse citizens and staff in a consistently professional, empathetic, and friendly manner.
Outstanding organizational skills and mental concentration, allowing you to stay focused, accurate, and calm despite frequent interruptions and a lively workspace environment.
Sound judgment and strong communication skills to handle sensitive inquiries with diplomacy, maintain strict confidentiality, and assist frustrated or upset individuals safely and respectfully.
A general comfort or baseline familiarity with the basic functions and services of a municipal or public sector government.

Previous experience training back-fill staff or providing peer guidance on corporate office processes and hardware will be considered an asset.

What we Offer?

Choosing a path with the City of Leduc means joining a stable, team-focused environment where your daily energy directly boosts our community's morale. In this role, we offer:

Comprehensive Health and Dental Benefits right from day one to ensure you and your family are well taken care of.
Participation in a stable, secure retirement plan to protect your future.
A vibrant, team-oriented workspace where your public relations skills are highly visible and celebrated.
Clear opportunities for continuous learning, cross-training across multiple municipal departments, and career advancement.
Access to our comprehensive Employee and Family Assistance Program (EFAP) and a free annual pass to our premier City recreation facilities to support your overall wellness.

Important Notes!

The successful candidate must provide a current Criminal Record Check at their own expense.
Please include a short cover letter highlighting your experience handling front-line public inquiries and managing competing priorities in a busy environment.

Ready to Join Us?

If you are an approachable service professional who wants to be the primary connection point for a future-focused city, we would love to see your application. Apply today at www.leduc.ca/careers.

Competition closes at 11:59 pm (MT) on July 17, 2026.

This competition may be used to fill future vacancies at the same or lower classification level. Due to the high volume of resumes received, we are not able to respond to individual phone calls. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Apply Now

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