Ottawa, On Help desk Jobs – 40 Openings This Week

Customer Service Coordinator
Services Financiers Affiliés / Affiliated Financial Services —Gatineau, QC
- $45,000–$50,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
9d
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
9d
Technical Support Specialist
Sectigo —Ottawa, ON
- $50,000–$60,000 a year
- Weekends as needed
- Computer Science
- Word processing
- English
Quick apply
11d
IT Specialist
O’Dell HVAC Group —Ottawa, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
- Profit sharing
- Paid time off
Quick apply
9d
Helpdesk Manager
BGBx —Ottawa, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
Information Technology Specialist
Fidus Systems —Ottawa, ON
- $90,000–$110,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Customer service
- English
- Profit sharing
- Dental care
Quick apply
2d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Gatineau, QC
- Customer service
- Windows
- Communication skills
Intermediate Analyst, Application Support
University of Ottawa —Ottawa, ON
- $82,450–$102,514 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
10d
Data Centre Facility Technician
Qu Data Centres Limited Partnership —Ottawa, ON
- $55,000–$70,000 a year
- Weekends as needed
- Heavy lifting
- Schematics
- Customer service
Quick apply
Full/ Part Time Receptionist
Salon Capelli —Ottawa, ON
- $18–$20 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Flexible schedule
Quick apply
3d
IT Systems Coordinator
Paterson Group Inc. —Nepean, ON
- $55,000–$65,000 a year
- Immediate opening
- Microsoft Outlook
- Project management
- SharePoint
- Mileage reimbursement
- Disability insurance
Quick apply
3d
Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Enbridge —Gatineau, QC
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Wellness program
- Designated paid holidays
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Administrative Assistant
J.L. Richards & Associates Limited —Ottawa, ON
- $45,000–$60,000 a year
- Administrative experience
- Communication skills
- Dental care
Operations & Executive Coordinator
ANVIL —Ottawa, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Hotel
- Bachelor's
- First Aid Certification
Quick apply
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply
Customer Success Supervisor (Bilingual)
net2phone Canada —Ottawa, ON
- $55,000–$57,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
- Paid time off
Quick apply
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Front Desk Assistant
Ottawa Dental Laboratory Inc. —Ottawa, ON
- From $18 an hour
- Full-time
- English
- In-person
- Communication skills
Quick apply
4d
IT Operations Lead
Giatec Scientific Inc. —Ottawa, ON
- $75,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply

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help desk jobs near ottawa, on

Customer Service Coordinator

Services Financiers Affiliés / Affiliated Financial Services
Gatineau, QC

Quick apply

Job details

Full-time
$45,000–$50,000 a year
9 days ago

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Customer service
Salesforce
English
Microsoft Office
Accounting
Organizational skills
Communication skills
Time management

Full job description

Affiliated Financial Services Inc. (AFS)About UsAffiliated Financial Services (AFS) is one of Canada's leading commercial equipment finance brokerages. We partner with multiple lending institutions across Canada to deliver customized financing solutions to businesses across a wide range of industries.Our Customer Service team is dedicated to providing exceptional support to brokers, customers, vendors, and lending partners throughout the life of each lease and loan. We pride ourselves on delivering responsive, professional service while building lasting relationships.Position SummaryThe Customer Service Coordinator serves as the primary point of contact for brokers, customers, vendors, and lending partners after funding. This role is responsible for managing customer inquiries, coordinating servicing requests with multiple lending partners, resolving issues efficiently, and ensuring an exceptional customer experience.Success in this role requires outstanding communication skills, strong organizational abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesCustomer & Broker Support

Deliver exceptional customer service by phone and email to brokers, customers, vendors, and lending partners.
Respond promptly and professionally to inquiries regarding leases, loans, payments, documentation, insurance, and account servicing.
Act as the primary servicing contact for assigned brokers.
Build and maintain strong relationships while providing timely follow-up and issue resolution.
Escalate complex matters appropriately while maintaining ownership of the customer experience.

Lender Coordination

Liaise daily with multiple lending partners to facilitate servicing requests.
Coordinate and follow up on:
Payout statements
Payment changes
Contract amendments
Lease assumptions
Insurance updates
Account corrections
General servicing requests
Monitor outstanding requests to ensure lender service level expectations are met.

Account Administration

Maintain accurate customer and contract information in Salesforce and Zoho Desk.
Create, manage, and resolve customer service tickets through Zoho Desk.
Document all customer interactions and servicing activities.
Assist with reporting, file maintenance, and administrative projects.
Ensure all records remain complete, accurate, and up to date.

Internal Collaboration

Work closely with the Credit, Documentation, Funding, and Accounting teams to ensure a seamless customer experience.
Communicate updates to brokers and customers throughout the servicing process.
Assist with special projects and process improvements aimed at enhancing operational efficiency and customer satisfaction.

Problem Resolution

Investigate and resolve customer concerns professionally and efficiently.
Identify root causes of recurring issues and recommend process improvements.
Balance multiple priorities while maintaining exceptional service standards.

QualificationsRequired

Fluent in both English and French (written and spoken)
Minimum 1 year of customer service experience.
Experience in equipment finance, leasing, commercial lending, banking, or financial services is strongly preferred.
Excellent verbal and written communication skills.
Strong organizational, time management, and problem-solving abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
High attention to detail and accuracy.
Strong customer-focused mindset with a professional and positive attitude.

Technical Skills

Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
Experience using Salesforce CRM is an asset
Experience using Zoho Desk or other customer ticketing/help desk platforms is an asset
Ability to quickly learn new software and internal systems.

What Makes You SuccessfulYou are someone who:

Enjoys helping people and building strong relationships.
Thrives in a fast-paced, team-oriented environment.
Is highly organized and detail-oriented.
Communicates confidently with customers, brokers, vendors, and lending partners.
Can manage multiple priorities while maintaining accuracy.
Is proactive, resourceful, and solution-oriented.
Takes ownership of issues through to resolution.
Works well independently and collaboratively.

Why Join Affiliated Financial Services?At AFS, you'll join one of Canada's leading commercial equipment finance brokerages and work alongside an experienced, supportive team. Every day offers new opportunities to learn, collaborate, and make a meaningful impact while supporting a nationwide network of brokers and lending partners.We offer:

Competitive salary
Comprehensive group benefits
Paid vacation
Ongoing training and professional development
Career advancement opportunities
Collaborative and supportive team culture
Exposure to a wide network of Canada's leading commercial lenders

Rémunération : 45 000,00$ à 50 000,00$ par an

Avantages :

Assurance Dentaire
Assurance Invalidité
Assurance Maladie Complémentaire
Congés payés
Gym sur place
Stationnement sur place
Tenue Décontractée

Lieu du poste : En présentiel

Quick apply

Refine Your Search

help desk jobs in ottawa, on

Customer Service Coordinator

Service Desk Analyst

Technical Support Specialist

IT Specialist

Helpdesk Manager

Information Technology Specialist

Desktop Support Engineer (Dispatch /Part-Time)

Intermediate Analyst, Application Support

Data Centre Facility Technician

Full/ Part Time Receptionist

IT Systems Coordinator

Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen

Service Management Analyst

Administrative Assistant

Operations & Executive Coordinator

Experience IT Systems Administrator

Customer Success Supervisor (Bilingual)

IT Service Manager

Front Desk Assistant

IT Operations Lead

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