Peterborough, On Customer success manager, ontario Jobs – 607 Openings This Week

Customer Success Manager, Ontario
United Services Group —Peterborough, ON
- $60,000–$70,000 a year
- Full-time
- Bilingual
- English
- Travel
- Dental care
- Vision care
Licensed 310S Automotive Technician
Jack McGee Chevrolet —Peterborough, ON
- $39–$42 an hour
- Full-time
- In-person
- Automotive diagnostics
- Mechanical knowledge
- Store discount
- Paid time off
Quick apply
Medical Radiation Technologist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $38.88–$52.13 an hour
- Temporary
- English
- Computer skills
- Dental care
Quick apply
Dental Assistant (Full-Time) — Peterborough, ON
Core Dental —Peterborough, ON
- $25–$32 an hour
- Full-time
- CPR Certification
- Customer service
- BLS Certification
- Designated paid holidays
- Life insurance
Quick apply
Registered Dental Hygienist (Peterborough, ON)
Passion Dental Group —Peterborough, ON
- $45–$55 an hour
- Full-time
- Relocation assistance
- Dental care
Quick apply
Outside Sales Representative
Buchner Manufacturing Inc —Peterborough, ON
- $65,000–$70,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organizational skills
- Dental care
- Vision care
Quick apply
Auto Mechanic (310s/310t)
Holiday Ford Lincoln —Peterborough, ON
- $34–$41 an hour
- Full-time
- English
- Analysis skills
- In-person
- Disability insurance
- Dental care
Quick apply
Costing and Freight Analyst/Intermediate Accountant
Shimano Canada Ltd —Peterborough, ON
- $60,000–$75,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- ERP systems
- Dental care
- Paid time off
Quick apply
12d
Clinical Child Psychologist
Bright Lights Psychology Clinic —Peterborough, ON
- From $110,000 a year
- Full-time
- Doctoral degree
- Working with children
- Psychology
- Dental care
Quick apply
Registered Dental Hygienist - Grand Village Dental
123Dentist —Peterborough, ON
- $45–$55 an hour
- Full-time
- Microsoft Excel
Quick apply
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
6d
Maintenance Worker
Fairhaven Long Term Care —Peterborough, ON
- $26.07–$27.37 an hour
- Full-time
- Heavy lifting
- Engineering
- Windows
- Wellness program
- Employee assistance program
Quick apply
Community Occupational Therapist, $5000 Sign-on Bonus
Joanne Romas & Associates —Ontario
- $175,000–$225,000 a year
- Part-time
- Master's degree
- Travel
- Communication skills
- Flexible schedule
Quick apply
Client Services Associate
Matthews + Associates —Peterborough, ON
- $50,000–$54,000 a year
- Full-time
- Hybrid work
- English
- Finance
- Administrative experience
- Profit sharing
- Wellness program
Quick apply
2d
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Child Protection Supervisor
Kenora-Rainy River Districts Child and Family Services —Ontario
- Up to $117,483 a year
- Full-time
- Master's degree
- Administrative experience
- Supervising experience
- Wellness program
- Mileage reimbursement
Quick apply
Site Superintendent - ICI Construction
StuCor Construction Ltd. —Ontario
- From $100,000 a year
- Full-time
- Travel
- Construction experience
Quick apply
8d
Associate Voice Teacher
Melody Thomas Music Studio —Peterborough, ON
- $22–$35 an hour
- Part-time
- Working with children
- In-person
- Teaching
Quick apply
8d
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Occupational Therapist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $47.85–$70.82 an hour
- Full-time
- Master's degree
- Analysis skills
- Patient care
- Dental care
- Employee assistance program
Quick apply

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Customer Success Manager, Ontario

United Services Group -
Peterborough, ON

Apply Now

Job details

Full-time
$60,000–$70,000 a year

Qualifications

Bilingual
French
English
Budgeting
Business
Communication skills
Time management

Full job description

About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily, the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

Managing Customer & Partner Experience & Retention.
Communication between United, Customer & Partner via Customer platforms (Service Channel etc.).
Managing training and performance of our Partners & cleaners.
Overall Store Operations Mgmt. (Including quality audits, store budgets, profitability & KPI’s).
Increasing Revenue & Profits per Store and Customer Banners.
Support to other Area Managers as required.

Duties and Responsibilities

Planning & Budgeting:

Participate in the development and implementation of annual plans by customer banners with Sales and Departmental Head.
Implement store level budgets.
Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
Manage daily communication with locations and sites on customer required communication platforms (e.g., Service Channel) and as per customer prescribed communication standards.
Support Sr. Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders.
Participate in:
Daily/Weekly/Monthly meetings with customer banners on store audits, case management & action plans, periodic schedules, scope of works.
Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
Weekly or as required, store/location/site compliancy walks with customers.
Lead or participate in new store/location/site transition meetings with customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.
Set expectations with Partners, provide training, coaching & mentoring.
Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Store Operations mgmt. & Process Compliances:

Create and implement task & audit schedules.
Conduct quality audits with customer and partner and communicate and implement action plans.
Responsible for managing material inventory in accounts within budget (partner orders).
Managing daily check in/check out of cleaners in accounts.
Managing customer requests within prescribed service delivery timelines (e.g., special service requests, deficiencies, occasional overnight inspections 4x month).
Lead all process initiatives/implementation at store level; Work with Sr. management on identifying and resolving store level trends and process gaps.
Lead process adoption in Salesforce & customer prescribed communication platforms (e.g., Service Channel).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Periodic Schedules.
A.R.I and H & S Compliance
I.D Badging & uniform compliance for all Partners & cleaners
In Store Partner Training and support Partner Effectiveness in Partner training Program
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
Collection of any other types of Inspections/reporting required by Customers for Billing purposes.

Cost Management & Controls:

Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
Support Sr. Mgmt. for operational costing for new & existing business.
Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Revenue growth in existing business:

Implement transitions of new business in stores in compliance with customer transition process.
Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team

Technology & Assets:

Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

Perform daily functions in alignment with company mission, vision, and values.
Work in compliance with all United, legal & health & safety policies and protocols.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Skills:

Business acumen.
Planning and organization.
Communication Skills: Active listening, verbal, and written communication skills.
Advanced technology competency.
Managing budgeting & costing.
Process and compliancy driven.
Superior time management and problem-solving skills.
Ability to work independently.
Bilingual English and French in the province of Quebec

Education/Experience:

Degree in business administration or related field.
Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
3 – 5 years’ experience in a supervisory role is an asset.

Apply Now

Refine Your Search

customer success manager, ontario jobs in peterborough, on

Customer Success Manager, Ontario

Licensed 310S Automotive Technician

Medical Radiation Technologist, Moose Factory, ON

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