Scarborough, On Process incident & problem management Jobs – 739 Openings This Week

Process Incident & Problem Management
Scotiabank —Toronto, ON
- DevOps
- Analysis skills
- Software development
- Tuition reimbursement
Major Incident Management Specialist
SimCorp A/S —Toronto, ON
- $104,240–$143,330 a year
- Full-time
- Hybrid work
- English
- No university degree
- Agile
- Dental care
- Paid time off
Nurse Practitioner
Unison Health & Community Services —Toronto, ON
- $67.66–$77.21 an hour
- Contract
- Research
- Organizational skills
- Computer skills
- Paid time off
Quick apply
Network Tools Engineer and Automation Specialist
BMO Financial —Toronto, ON
- $61,600–$113,900 a year
- DevOps
- Analysis skills
- Scripting
- Tuition reimbursement
- Life insurance
Intellectual Property Specialist (Permanent, Full Time)
Visual Defence Inc —Richmond Hill, ON
- $50,000–$65,000 a year
- Full-time
- Computer Science
- Engineering
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
8d
Bilingual Technical Customer Support (French/English)
L Squared Digital Signage —North York, ON
- From $60,000 a year
- Weekends as needed
- Bilingual
- CRM software
- Computer Science
- Dental care
- Paid time off
Quick apply
Program Manager, Child Care Centres and Home Child Care Programs
Network Child Care Services —Toronto, ON
- $75,000–$90,000 a year
- Weekends as needed
- Childcare
- Microsoft Excel
- Management
- Disability insurance
- Dental care
Quick apply
Nurse Practitioner (Registered Nurse - Extended Class)
Unison Health & Community Services —North York, ON
- $123,141–$140,522 a year
- Full-time
- Research
- Organizational skills
- Computer skills
- Disability insurance
- Dental care
Quick apply
Shop Foreman (METAL INDUSTRY)
Confidential —Toronto, ON
- $95,000–$105,000 a year
- Full-time
- AWS
- Supervising experience
- Quality Control
- Dental care
- Vision care
Quick apply
Engineering Technologist, Rail Cars and Shops
Toronto Transit Commission —Toronto, ON
- $104,124.80–$130,166.40 a year
- Full-time
- CAD
- Customer service
- Microsoft Office
- Dental care
- Vision care
8d
Operations Manager - administrative services (Health & Safety Manager)
STRABAG Inc. —York, ON
- $55.64 an hour
- Full-time
- English
- Microsoft Office
- Databases
- Dental care
- Paid time off
Quick apply
Safety Superintendent
Thyssen Mining Construction of Canada —Ontario
- Microsoft Office
- Analysis skills
- Presentation skills
- Dental care
- Vision care
Quick apply
7d
Resolver GRC Consultant
Allevar —Toronto, ON
- $90–$100 an hour
- Contract
- Hybrid work
- Communication skills
Quick apply
6d
Telecommunication Analyst
Canaccord Genuity Corp. —Toronto, ON
- $80,000–$95,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Analysis skills
Fleet & Driver Assistant Manager
Baxter's Bakery - Circles and Squares —East York, ON
- $60,000–$70,000 a year
- Nights as needed
- Customer service
- Supervising experience
- Leadership
Quick apply
eCommerce Operations Developer
Spicers Canada —Vaughan, ON
- Weekends as needed
- Hybrid work
- Computer Science
- DevOps
- Merchandising
Quick apply
Cybersecurity Investigator, International Cybersecurity & Data Investigations
Scotiabank —Toronto, ON
- Spanish
- English
- Presentation skills
- Tuition reimbursement
Client Service Manager
The West Egg Group Security Services —Toronto, ON
- $60,000–$70,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Management
- Dental care
- Paid time off
18h
System Support Analyst
Partners in Credit Inc —Thornhill, ON
- $42,000–$45,000 a year
- Full-time
- Computer science
- Computer Science
- SQL
Quick apply
Environmental Health and Safety Manager
Confidential —Toronto, ON
- $90,000–$110,000 a year
- Weekends as needed
- CPR Certification
- First Aid Certification
- In-person
- Profit sharing
- Dental care
Quick apply

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process incident & problem management jobs near scarborough, on

Process Incident & Problem Management

Scotiabank -
Toronto, ON

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Job details

Qualifications

DevOps
Analysis skills
ITIL
Software development
Agile

Full job description

Requisition ID: 264253

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role oversees one or more ITSM process (Depending on the area of focus) to ensure that ITSM processes are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

Is this role right for you? In this role, you will:
• Create and maintain process documentation, standards, procedures, workflows, job aids, and control evidence to support consistent execution and audit readiness.
• Develop and maintain training materials and guidance to enable adoption of process requirements, platform capabilities, and control expectations.
• Establish and maintain governance routines, decision forums, and control checkpoints to ensure ITSM processes are operating in a controlled, authorized, and measurable manner.
• Ensure process design and execution align to enterprise standards, regulatory requirements, risk appetite, and internal control expectations.
• Maintain process policies, standards, and control artifacts, including documented roles, procedures, approval requirements, and evidence of compliance.
• Support governance reviews, audits, issue remediation, and periodic assessments by providing documentation, traceability, and evidence of control effectiveness.
• Analyze current-state processes, identify bottlenecks, failure points, and control gaps, and define actionable improvements to increase efficiency, quality, and compliance.
• Translate process requirements into clear operational and technical requirements that can be implemented within platform and delivery teams.
• Use data, trend analysis, and root cause insights to validate process effectiveness and prioritize improvement opportunities.
• Support the lifecycle management of assigned ITSM processes, including design, implementation, monitoring, review, and continuous improvement.
• Identify, assess, and prioritize enhancements to process design, workflows, controls, and supporting tools to improve effectiveness and operational resilience.
• Provide leadership through subject matter expertise, sound judgment, and disciplined execution across both people and non-people initiatives.
• Promote accountability, consistency, and operational excellence in how process requirements are interpreted and applied.
• Define, maintain, and refine KPIs, metrics, SLAs, operational thresholds, and dashboards used to assess process health, compliance, and performance.
• Leverage trend analysis and reporting insights, including DORA and other operational performance measures where applicable, to support decision-making and continuous improvement.
• Lead or support departmental initiatives that impact ITSM process design, control implementation, tooling enhancements, or operating model changes.
• Ensure project deliverables incorporate required process controls, documentation standards, testing expectations, and implementation readiness criteria.
• Community engagement and outreach
• Work in collaboration with ITSM Process/Product Owners, the ITSM Platform team, and engineering areas to promote adoption of standardized ITSM practices and process discipline.
• Contribute to the maturity of the ITSM practice by reinforcing consistent process execution, control adherence, and knowledge sharing across teams.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Experience in a technical domain such as software development, systems administration, operations, site reliability engineering, platform engineering, process engineering, or resilience engineering.
• Strong analytical skills with the ability to interpret process data, identify trends and anomalies, perform root cause analysis, and translate findings into practical improvements.
• Ability to define and evaluate process controls, performance measures, and governance requirements using a disciplined, evidence-based approach.
• Understanding of IT Service Management disciplines and frameworks, with ITIL knowledge considered an asset.
• Working knowledge of delivery and operational practices such as Agile, DevOps, and Site Reliability Engineering, and the ability to align ITSM processes to these models.
• Familiarity with process analysis and improvement techniques such as value stream mapping, Six Sigma, systems mapping, or comparable analytical frameworks.
• Experience working with reporting tools, dashboards, and operational metrics to monitor process performance and control effectiveness.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply Now

Refine Your Search

process incident & problem management jobs in scarborough, on

Process Incident & Problem Management

Major Incident Management Specialist

Nurse Practitioner

Network Tools Engineer and Automation Specialist

Intellectual Property Specialist (Permanent, Full Time)

Bilingual Technical Customer Support (French/English)

Program Manager, Child Care Centres and Home Child Care Programs

Nurse Practitioner (Registered Nurse - Extended Class)

Shop Foreman (METAL INDUSTRY)

Engineering Technologist, Rail Cars and Shops

Operations Manager - administrative services (Health & Safety Manager)

Safety Superintendent

Resolver GRC Consultant

Telecommunication Analyst

Fleet & Driver Assistant Manager

eCommerce Operations Developer

Cybersecurity Investigator, International Cybersecurity & Data Investigations

Client Service Manager

System Support Analyst

Environmental Health and Safety Manager

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