Now Hiring!! Exciting career opportunities
Position #1 : Front Desk, Business Development & Client Experience Consultant (Affiliate Growth Opportunity)
Are you passionate about beauty, wellness, sales, and creating unforgettable client experiences?
We are looking for an energetic, customer-focused professional who thrives on building relationships, delivering exceptional service, and driving business growth. This is more than a front desk role - it's an opportunity to become a trusted Client Experience & Sales Consultant while earning income through performance incentives and affiliate marketing.
If you enjoy connecting with people, promoting premium beauty and wellness services, and helping clients look and feel their best, we'd love to meet you.
Your Mission
As the first and last impression of our business, you'll create exceptional client experiences while helping grow the business through consultative sales, client retention, referrals, memberships, and affiliate partnerships.
Key Responsibilities:
Client Experience & Front Desk
- Welcome every client with warmth, professionalism, and enthusiasm.
- Deliver a luxury client experience from booking to checkout.
- Answer phone calls, emails, text messages, and social media inquiries promptly.
- Schedule, manage, and optimize appointments using our booking software.
- Maintain a clean, organized, and welcoming environment.
- Handle payments, memberships, gift cards, and retail transactions.
- Resolve client concerns professionally and ensure complete satisfaction.
- Maintain accurate client records while respecting confidentiality.
Sales & Client Consultation
- Educate clients about salon, spa, and medical aesthetic services.
- Recommend personalized treatments, memberships, packages, and retail products.
- Convert inquiries into booked consultations and appointments.
- Upsell and cross-sell services, packages & Treatments based on client needs.
- Follow up with new leads, consultations, and inactive clients.
- Encourage repeat bookings and long-term client relationships.
- Help achieve monthly sales and client retention goals.
Client Relationship & Retention
- Build lasting relationships through exceptional customer care.
- Follow up after appointments to ensure satisfaction.
- Encourage referrals and loyalty program participation.
- Request Google and social media reviews.
- Identify opportunities to delight clients and exceed expectations.
Marketing & Community Engagement
- Promote seasonal offers, events, memberships, and promotions.
- Capture client testimonials and before-and-after photos/videos (with consent).
- Assist with social media engagement and community outreach.
- Represent the business at networking events and local community initiatives.
- Help increase brand awareness through referrals and relationship marketing.
Affiliate Sales & Business Development
We're looking for someone who enjoys networking and creating new business opportunities.
Responsibilities include:
- Build relationships with local businesses, fitness centres, bridal professionals, real estate agents, influencers, healthcare professionals, and community organizations.
- Promote services through your professional and personal network.
- Participate in referral and affiliate marketing initiatives.
- Develop strategic partnerships that increase brand awareness and revenue.
- Generate new leads and convert them into loyal clients through networking, partnerships, referrals, and community engagement.
- Support marketing campaigns, events, and outreach activities to increase client acquisition and engagement.
- Contribute directly to revenue growth by achieving monthly targets for new clients, sales, partnerships, and referrals.
What We're Looking For
- Passion for beauty, wellness, luxury customer service, and helping people feel confident.
- Excellent communication and interpersonal skills.
- Friendly, professional, confident, and approachable personality.
- Strong growth mindset with a consultative, relationship-first approach.
- Highly organized with excellent multitasking abilities.
- Comfortable using computers, booking software, and social media.
- Self-motivated and results-driven.
- Strong attention to detail and problem-solving skills.
- Positive attitude with the ability to thrive in a fast-paced environment.
- Previous experience in hospitality, retail, customer service, salons, spas, medical aesthetics, or sales is an asset but not required.
Perks & Benefits
- Employee discounts on salon and med spa services
- Professional product discounts
- Ongoing education and career growth opportunities
- Supportive and positive work environment
- Opportunity to grow into leadership, business development and manager roles
Ideal Candidate
You'll be successful if you are someone who:
- Loves meeting new people and building relationships.
- Naturally enjoys selling by educating rather than pressuring clients.
- Takes pride in delivering exceptional customer experiences.
- Is motivated by incentives and unlimited earning potential.
- Wants to contribute to the long-term growth of a premium salon and med spa.
- Believes every client interaction is an opportunity to create a loyal customers.
Position #2: Licensed Hairstylist / Scalp Therapist
(Hair Services and Scalp Therapy)
Job Overview
We are seeking a licensed and experienced Hairstylist / Scalp Therapist with expertise in modern hair services and scalp therapy, along with a strong interest in client experience, retail sales, and business growth.
The ideal candidate is not only skilled in delivering high-quality hair services but is also motivated to support front desk operations and actively contribute to the salon’s revenue growth through service upgrades, retail recommendations, and client relationship building.
This role is ideal for a professional who thrives in a client-focused environment and wants to grow both their income and career within a dynamic med spa and salon setting.
Key Responsibilities:
Hair Services
- Provide professional haircuts, styling, coloring, and chemical treatments based on client needs and preferences
- Deliver customized hair solutions based on hair type, texture, and condition
- Recommend appropriate styles, treatments, and service upgrades during consultations
Scalp Therapy & Treatments
- Assess scalp conditions such as dryness, dandruff, oil imbalance, sensitivity, or buildup
- Perform therapeutic scalp treatments including exfoliation, detoxification, hydration therapies, and stimulation massages
- Use professional tools and devices such as steamers, scalp brushes, and high-frequency equipment
- Educate clients on proper scalp care routines and recommended home-care products
Client Consultation & Experience
- Conduct detailed consultations to understand client goals and expectations
- Clearly communicate treatment plans, results, and aftercare instructions
- Ensure a high standard of hygiene, comfort, and premium client experience throughout each visit
Front Desk & Reception Support
- Welcome and assist clients with a professional and friendly approach
- Manage appointment scheduling, confirmations, and rescheduling using salon systems
- Handle check-ins, check-outs, and POS transactions when required
- Respond to phone calls, emails, and walk-in inquiries in a professional manner
- Maintain front desk organization, cleanliness, and retail presentation
- Assist in resolving basic client concerns or escalate when necessary
Sales & Business Development
- Actively promote salon services, treatments, packages, and seasonal offers to increase bookings
- Upsell and cross-sell services such as scalp therapy, conditioning treatments, grooming, and add-ons
- Recommend retail products based on individual client needs and hair concerns
- Encourage rebooking and support client retention initiatives
- Build strong client relationships to increase referrals and repeat visits
- Support management in identifying opportunities for service improvement and business growth
- Participate in promotions, events, and content creation when required
- Track and achieve personal service and retail sales targets
- Contribute ideas to improve client engagement and overall business performance
Sanitation & Safety Standards
- Follow all hygiene, sanitation, and safety protocols
- Maintain clean tools, equipment, and workstation at all times
Team Collaboration
- Work closely with the salon team to ensure a seamless client experience
- Participate in training sessions, meetings, and skill development programs
- Contribute to a positive, professional, and growth-oriented workplace culture
Skills & Qualifications
- Passion for beauty, wellness, and continuous growth
- Valid Ontario Hairstylist License required
- Minimum of 2 years professional experience in hairstyling /scalp therapy
- Strong expertise in haircutting, coloring, and styling techniques
- Excellent interpersonal, communication, and customer service skills
- Previous experience in sales, retail, or customer-facing environments considered an asset
- Comfortable using appointment scheduling and POS systems; training will be provided
- Results-driven with a strong growth aptitude
- Knowledge of business development practices is an advantage
- Professional, detail-oriented, and dedicated to delivering exceptional client experiences
Job Types: Full-time, Part-time, Permanent, Freelance, Apprenticeship
Pay: $35,000.00-$75,000.00 per year
Expected hours: 20.0 – 40.0 per week
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
Language:
Licence/Certification:
- Licence/Certification (required)
Work Location: In person
