Customer service representative Jobs

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Guest Services Representative
Studio 6 Hotel Hornepayne —Hornepayne, ON
- $17.60–$22.00 an hour
- Part-time
- Hospitality
- Customer service
- Basic math
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Autobody Estimator / Appraiser
Jack's Auto Body (CARSTAR Onoway) —Onoway, AB
- $50,000–$80,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Math
- Disability insurance
- Dental care
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Customer Service Representative
Swagelok Grande Prairie a division of Southern Alberta Fluid System Technologies Inc. —Grande Prairie, AB
- From $52,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
CSR (Customer Service Representative)
Selte Fuels Inc. —Mannville, AB
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Dental care
- Flexible schedule
Quick apply
Customer Service Representative
AA Munro Insurance Brokers —Greenwich, NS
- $45,000–$55,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Paid time off
Quick apply
12h
Outside Sales Representative and Customer Experience
15192226 Canada Inc. —Kingston, ON
- $30 an hour
- Full-time
- Sales
- Customer service
- No experience needed
- Flexible schedule
Quick apply
Customer Service Representative (Spanish Bilingual)
IntouchCX —Winnipeg, MB
- $22 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Dental care
- Vision care
7d
Customer Service Representative
Okanagan Label —Penticton, BC
- $37,798–$60,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Dental care
- Paid time off
Quick apply
Inside Sales and Customer Service Representative
StorageVault Canada Inc. —Gloucester, ON
- $19 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Service Desk/Customer Service Associate
McMunn & Yates Building Supplies —Ashern, MB
- Full-time
- Customer service
- In-person
- Time management
- Dental care
- Employee assistance program
Quick apply
E-Commerce Customer Service Representative
TELUS Digital —Montréal, QC
- Weekends as needed
- Customer service
- English
- Typing
Bilingual Customer Service Representative - Storage Rental
Bluebird Self Storage —Quebec City, QC
- $18–$19 an hour
- Overtime
- Bilingual
- Spanish
- Sales
- Dental care
- Paid time off
Quick apply
8d
Customer Service Agent
National Bank of Canada —Sherbrooke, QC
- Full-time
- Bilingual
- Customer service
- English
- Wellness program
- Employee assistance program
CSR - Customer Service Representative
Wellwise —Kenora, ON
- $18.50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Customer Service Representative (CSR) - Inside Sales
Graybar —Corner Brook, NL
- No weekends
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Sales & Customer Support Representative
Greenway Animal Nutrition Inc. —Clinton, ON
- From $55,000 a year
- Weekends as needed
- CRM software
- Sales
- Customer service
- Profit sharing
- Dental care
Quick apply
Customer Support Associate
Confidential —St. John's, NL
- $48,000–$55,000 a year
- Full-time
- Communication skills
- Dental care
- Vision care
Quick apply

I want to receive the latest job alerts for customer service representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near

Responsable E-commerce jobs in Montréal, QC

Customer Service Sales Representative jobs in Corner Brook, NL

Bilingual Customer Service Associate jobs in Quebec City, QC

Customer Service Representative jobs in Winnipeg, MB

Customer Service Representative jobs in Sherbrooke, QC

Customer Service Representative jobs in Grande Prairie, AB

Customer Service Representative jobs in Penticton, BC

Customer Service Representative jobs in St. John's, NL

Chat Customer Service jobs in Montréal, QC

Catholic Social Service Edmonton jobs in Edmonton, AB

Guest Service Agent jobs in Moncton, NB

Guest Service Agent jobs in Riverview, NB

Guest Service Agent jobs in St. Catharines, ON

Automotive Service Advisor jobs in Winnipeg, MB

Financial Service Representative jobs in Hamilton, ON

Guest Service Agent jobs in North Vancouver, BC

Bmo Customer Service jobs in Montréal, QC

Sales Representative jobs in Saskatoon, SK

Td Insurance Customer Service jobs in Ontario

Customer Service London Ontario Work From Home jobs in London, ON

Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

Customer Sales and Service Representative

Guest Services Representative

Guest Service Agent

Autobody Estimator / Appraiser

Guest Service Agent

Customer Service Representative

CSR (Customer Service Representative)

Customer Service Representative

Outside Sales Representative and Customer Experience

Customer Service Representative (Spanish Bilingual)

Customer Service Representative

Inside Sales and Customer Service Representative

Service Desk/Customer Service Associate

E-Commerce Customer Service Representative

Bilingual Customer Service Representative - Storage Rental

Customer Service Agent

CSR - Customer Service Representative

Customer Service Representative (CSR) - Inside Sales

Sales & Customer Support Representative

Customer Support Associate

I want to receive the latest job alerts for customer service representative

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected