Security dispatcher Jobs

Service Dispatcher - Security Solutions
Convergint Technologies Ltd —Brantford, ON
- $55,000–$60,000 a year
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Control Centre Operator (Dispatch)
Ultimate Security Services —Toronto, ON
- $19 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- In-person
Quick apply
Emergency Services Dispatcher
Securitas Security Services —Woodstock, ON
- $21.44–$26.08 an hour
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
5d
Bilingual (FRENCH) Alarm Dispatcher
Securitas Security Services —North York, ON
- Full-time
- Bilingual
- Microsoft Outlook
- Customer service
Security Dispatcher (Victoria, BC) Full Time
Kandor Management —Victoria, BC
- $24.00–$25.50 an hour
- Full-time
- English
- Supervising experience
- Organizational skills
Quick apply
Security Dispatcher (Full-Time)
Guardteck Security —Victoria, BC
- $24.00–$25.50 an hour
- Full-time
- English
- Supervising experience
- Organizational skills
Quick apply
Full Time Southgate Dispatcher/ Security Guard Overnights
Paladin Security —Edmonton, AB
- $18–$20 an hour
- Weekends as needed
- Communication skills
Quick apply
9d
Retail Security Dispatcher
GardaWorld —Ottawa, ON
- From $18.35 an hour
- Part-time
- First Aid Certification
- Flexible schedule
Quick apply
One Queen Cushman & Wakefield Patrol - Full-Time Dispatch
Paladin Security —Toronto, ON
- $20.49 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Security Dispatcher - Educational Facility
GardaWorld —Toronto, ON
- $21.84 an hour
- Full-time
- CPR Certification
- Google Suite
- Microsoft Office
Quick apply
1d
City of Brampton - Full Time (Temp) Dispatch (Nights)
Paladin Security —Brampton, ON
- $23.82 an hour
- Overtime
- CPR Certification
- Customer service
- Microsoft Office
Quick apply
Head Office Dispatch - Full Time
Guardteck Security —Burnaby, BC
- $22 an hour
- Full-time
- Supervising experience
- Communication skills
Quick apply
Dispatcher/ CCTV operator - Kingsway Mall
Paladin Security —Edmonton, AB
- $21–$23 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
Quick apply
13d
Head Office Dispatch - Full Time
Kandor Management —Burnaby, BC
- $22 an hour
- Full-time
- Supervising experience
- Communication skills
Quick apply
Security Guard Dispatcher
Backwoods —Nisku, AB
- Full-time
- English
- Data entry
- Typing
Quick apply
13d
Overnight Camera Monitoring Dispatcher
ADMIRAL Security —Dieppe, NB
- $18–$23 a week
- Full-time
- Bilingual
- English
- High school diploma or GED
Quick apply
Part Time Dispatch Security Guard (Nights and Weekends)
LTS Protective Services —Vaughan, ON
- $17.60–$18.40 an hour
- Part-time
- CPR Certification
- Microsoft Office
- Supervising experience
Quick apply
Dispatcher
Lakehead University —Thunder Bay, ON
- $18.58–$20.04 an hour
- Part-time
- Customer service
- POS
- Cash handling
12d
Dispatcher
Admiral Investigations —Dieppe, NB
- $18–$21 an hour
- 12 hour shift
- Bilingual
- English
- Administrative experience
Quick apply
Dispatch Operator
Vancouver Arena LP - Arena PT —Vancouver, BC
- $21.70 an hour
- Part-time
- First Aid Certification
- Communication skills
Quick apply

I want to receive the latest job alerts for security dispatcher

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Dispatcher - Security Solutions

Convergint Technologies Ltd -
Brantford, ON

Quick apply

Job details

$55,000–$60,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
Filing
Administrative experience
Organizational skills
Security
Business
Communication skills
Office experience

Full job description

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Brantford, ON. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

Quick apply

Refine Your Search

Service Dispatcher - Security Solutions

Control Centre Operator (Dispatch)

Emergency Services Dispatcher

Bilingual (FRENCH) Alarm Dispatcher

Security Dispatcher (Victoria, BC) Full Time

Security Dispatcher (Full-Time)

Full Time Southgate Dispatcher/ Security Guard Overnights

Retail Security Dispatcher

One Queen Cushman & Wakefield Patrol - Full-Time Dispatch

Security Dispatcher - Educational Facility

City of Brampton - Full Time (Temp) Dispatch (Nights)

Head Office Dispatch - Full Time

Dispatcher/ CCTV operator - Kingsway Mall

Head Office Dispatch - Full Time

Security Guard Dispatcher

Overnight Camera Monitoring Dispatcher

Part Time Dispatch Security Guard (Nights and Weekends)

Dispatcher

Dispatcher

Dispatch Operator

I want to receive the latest job alerts for security dispatcher

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected