Concord On Senior customer support representative Jobs – 345 Openings This Week

Commercial Lines Account Manager
McDougall Insurance and Financial —Markham, ON
- $60,000–$70,000 a year
- Full-time
- Sales
- Customer service
- Word processing
- Dental care
- Paid time off
Quick apply
Senior Counsel, Corporate Commercial, Privacy
IVARI —Toronto, ON
- $170,000–$190,000 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Supervising experience
- Dental care
Quick apply
14d
Senior Counsel, Life Insurance
IVARI —Toronto, ON
- $170,000–$190,000 a year
- Full-time
- Hybrid work
- Bilingual
- Research
- Analysis skills
- Dental care
Quick apply
14d
Counsel
IVARI —Toronto, ON
- $99,000–$136,000 a year
- Full-time
- Hybrid work
- Bilingual
- Research
- Analysis skills
- Dental care
Quick apply
14d
Customer Service Manager
GALAXY FREIGHTLINE INC. —Mississauga, ON
- $80,000–$95,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
- Dental care
- Paid time off
Quick apply
AVP, Central Actuarial & Finance
IVARI —Toronto, ON
- $165,000–$215,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's
- Team management
- Dental care
Quick apply
Senior Pension & Benefits Specialist
IVARI —Toronto, ON
- $68,000–$91,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Dental care
Quick apply
Senior Underwriter
IVARI —Toronto, ON
- $85,000–$110,000 a year
- Full-time
- Analysis skills
- Communication skills
- Dental care
Quick apply
Sales Development Representative
Levitate —Toronto, ON
- From $50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Paid time off
Quick apply
Client Service Manager
The West Egg Group Security Services —Toronto, ON
- $60,000–$70,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Paid time off
8d
Sales Representative
Strongbase Interlock —Toronto, ON
- $80,000–$170,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Dental care
Quick apply
Technical Sales Representative
NSI Distribution —Markham, ON
- From $55,000 a year
- Full-time
- Sales
- Inventory management
- ERP systems
Quick apply
Wealth Operations Manager
The Successful Investor —North York, ON
- Full-time
- Hybrid work
- Microsoft Word
- English
- Databases
- Dental care
Quick apply
Quality Manager
ShawFlex —Vaughan, ON
- $120,000–$135,000 a year
- Engineering
- Laboratory experience
- Bachelor's
- Disability insurance
- Dental care
Quick apply
5d
Account Manager
IC Savings —Woodbridge, ON
- $60,000–$75,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Mileage reimbursement
- Disability insurance
Quick apply
Substation Program & Team Leader
Demand For HR —Toronto, ON
- Hybrid work
- AutoCAD
- Engineering
- Business development
Quick apply
Retail Manager
Dymon Storage —Etobicoke, ON
- $44,000–$58,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Store discount
- Dental care
Quick apply
VP, Corporate Actuarial
IVARI —Toronto, ON
- Full-time
- Bachelor's
- Accounting
- Mentoring
Quick apply
15h
Region Technical Mgr
TruGreen —Mississauga, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
14d
Senior Underwriter
IC Savings —Etobicoke, ON
- $70,000–$105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Mileage reimbursement
Quick apply

I want to receive the latest job alerts for senior customer support representative in concord on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer support representative jobs near concord on

Commercial Lines Account Manager

McDougall Insurance and Financial -
Markham, ON

Quick apply

Job details

Permanent | Full-time
$60,000–$70,000 a year

Qualifications

Customer communication
Pricing
Insurance policy renewal processing
Customer retention
Case file maintenance
Sales
Customer service
Word processing
Spreadsheets
Key account management
Data analysis skills
Filing
RIBO License
English
Client relationship development
Windows
Analysis skills
Presentation skills
Decision making
Client services
Customer relationship management
Risk management
Customer service orientation
Data entry
Contracts
Customer support
Client consultation
Insurance sales
Account management
Communication skills
Client interaction

Full job description

This branch is located in Markham, Ontario, as Cornell Insurance. Cornell Insurance is a division of McDougall Insurance and Financial.

McDougall Insurance is now one of Canada's largest insurance brokerages. We represent over 50 insurance companies, giving us the ability to offer optimal selection and competitive rates. Here at McDougall we have created an Employee Promise. The leadership of McDougall Insurance promises to foster an environment of support, empowerment and inclusion, while investing in our employee’s future with McDougall Insurance. In turn, our employees promise to treat others with dignity and respect and strive to approach each day with a positive attitude and willingness to learn. Together, we promise to deliver Legendary Service to our customers and apply the McDougall principals of Trust, Honesty and Integrity with a goal of building strong lasting relationships. The result is our staff is engaged, accountable and professional.

We are currently looking for a Customer Service Representative to join our growing Commercial Lines team in Markham, Ontario!

Do you have strong customer service skills? Are you looking for a rewarding new career? If so, this might be the right opportunity for you!

Duties:

· Establish strategic relationship with designated clients and producer(s) to ensure a high level of service and strong working relationship. Maintain a professional relationship to enhance understanding of targeted markets and contribute to quality service, problem solving, and risk selection.

· Ensure all company procedures are handled with extreme care. Process all renewals and correspondence diligently and professionally. Ensure all binders, renewals and documentation is processed in a timely manner.

· Maintain customer files by documenting our Broker Management System efficiently

· Receive and return phone calls and email communication from customers and underwriters.

· Demonstrate the ability to deal with customers face to face. Answer questions, resolve problems and create solutions.

· Be accountable and become familiar with customers.

· Working independently with underwriters and establish good rapport and respect for one another. It is important to engage them if there is a strong business case.

· Assist in ensuring quality risk selection and pricing to maximize brokerage profitability and increase retention.

· Ensure endorsements, renewals, reissues, and cancellations are reviewed and analyzed in accordance with corporate standards and guidelines .

· Consult with senior staff regarding unique or unusual risks to minimize adverse risk selection and maintain the quality and profitability of the portfolio.

· Provide quality customer service to assigned producers including clarification of coverage, wordings, and claims history.

· Complete data entry to ensure timeliness of transaction processing concerning policy and customer information.

· Understand and adhere to service standards in accordance with company guidelines.

· Participate in the development of business plans to contribute to corporate objectives.

· Monitor trends and developments, identifying areas of concern regarding loss ratios, risk trends, or other discrepancies.

· Develop and maintain working knowledge of all brokerage supported software.

· Develop and maintain a knowledge and understanding of company operations and procedures, including demographic, economic, and social characteristics to increase market share.

· Maintain knowledge of industry trends, developments, and regulatory changes.

· Portal changes as required by various companies

· Other duties as assigned

Skill / Behaviour Requirements:

· Demonstrated proficiency at managing multiple and changing priorities/projects, and delivering results.
· Building long lasting relationships with customers is critical to our success.
· Able to work with long-term perspective in addressing broker or business area problems/issues.
· Ability to focus on the customer and their needs, ensuring a high quality of service is provided.
· Demonstrate commitment to high standards of performance and aggressive goals.
· Demonstrate excellent verbal and written communication skills.
· Demonstrate presentation skills and the ability to sufficiently summarize, recommend and implement coverages.
· Ability to foster and build good working relationships with customers and insurers inside and outside the work unit.
· Demonstrated proficiency and resourcefulness in identifying and analyzing relevant data and defining critical issues and alternatives.
· Strong analytical and decision making skills.

Experience / Knowledge / Educational Requirements:

· RIBO licensed with minimum 5 years experience
· Knowledge of brokerage underwriting philosophy, policy contracts, rating programs, risk information sources, underwriting/technical manual information and computer workflow procedures.
· Working knowledge of Claims, Risk Management, Premium Accounting.
· Working knowledge of Word Processing, Spreadsheet and Database packages.
· Knowledge of Epic, Policyworks, Compu Quote (ARS), Windows, Insurance Company Portals.
· Demonstrate commitment to ongoing professional and technical development.

#HP

RIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit https://www.ribo.com/

McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect.

If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website:

https://www.mcdougallinsurance.com/contact/

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
On-site parking
Paid time off
RRSP match

Work Location: Hybrid remote in Markham, ON L3R 0C8

Quick apply

Refine Your Search

senior customer support representative jobs in concord on

Commercial Lines Account Manager

Senior Counsel, Corporate Commercial, Privacy

Senior Counsel, Life Insurance

Counsel

Customer Service Manager

AVP, Central Actuarial & Finance

Senior Pension & Benefits Specialist

Senior Underwriter

Sales Development Representative

Client Service Manager

Sales Representative

Technical Sales Representative

Wealth Operations Manager

Quality Manager

Account Manager

Substation Program & Team Leader

Retail Manager

VP, Corporate Actuarial

Region Technical Mgr

Senior Underwriter

I want to receive the latest job alerts for senior customer support representative in concord on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected