Toronto, On Senior service Jobs – 7839 Openings This Week

Patient Relations Specialist, Patient Relations
Oak Valley Health —Markham, ON
- $50.10–$65.89 an hour
- Full-time
- Software troubleshooting
- Microsoft Office
- Master's degree
Senior Lead Administrator
The Safehaven Project for Community Living —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Inventory management
- Administrative experience
- Disability insurance
- Dental care
Quick apply
Employee Experience Manager
Definity Financial Corporation —Toronto, ON
- $88,000–$138,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Presentation skills
- Tuition reimbursement
- Paid time off
Contact Center AI Platform-Tech Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- CRM software
- Computer Science
- DevOps
- Tuition reimbursement
- Paid time off
AI Engineering Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
- Tuition reimbursement
- Paid time off
Senior Team Lead, Accounts Receivable
Dulcedo Management —Toronto, ON
- $80,000–$85,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Mentoring
- Dental care
- Paid time off
Quick apply
4d
Senior Bridal Seamstress - Fulltime
Chic Bridals —Toronto, ON
- $22–$28 an hour
- Full-time
- Customer service
- Basic math
- Math
- Dental care
- Vision care
Quick apply
11d
Senior Family Law Lawyer/ Department Lead
Confidential —Mississauga, ON
- From $120,000 a year
- Full-time
- Business development
- Analysis skills
- Bachelor's
- Profit sharing
- Dental care
Quick apply
4d
Individual Life & DI Insurance Client Service
The Insurance Advisory Group Inc. —Toronto, ON
- $65,000–$75,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Data entry
- Disability insurance
- Dental care
Quick apply
INTERMEDIATE / SENIOR STAFF ACCOUNTANTS
Omega Squared Professional Corporation —Toronto, ON
- $50,000–$95,000 a year
- Full-time
- Accounting
- QuickBooks
- In-person
Quick apply
11d
Senior BCIN Designer & Project Manager
AvranceCorp —Richmond Hill, ON
- $95,000–$125,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Budgeting
Quick apply
7d
Registered Technologist - General X-Ray Radiology
William Osler Health System —Etobicoke, ON
- $36.84–$50.24 an hour
- Weekends as needed
- Travel
- Patient care
- Communication skills
Quick apply
Pharmacy Assistant Instructor (3+ years experience)
Thompson Career College, London —Ontario
- $35–$45 an hour
- Part-time
- Remote
- CPR Certification
- Google Suite
- Inventory management
- Paid time off
Quick apply
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
Automotive Workshop Manager in NEW ZEALAND
Cool HQ Limited —Toronto, ON
- $31.60–$38.95 an hour
- Overtime
- Inventory control
- Customer service
- English
Quick apply
4d
Elevated Support Senior Specialist
TP Canada —Toronto, ON
- $21 an hour
- Weekends as needed
- CRM software
- English
- High school diploma or GED
- Dental care
7d
Audit and Accounting Manager
I&A Professional Corporation —Vaughan, ON
- $95,000–$130,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Dental care
- Paid time off
Quick apply
Generator Field Service Technician - Senior level
T&T Power Group —Greater Toronto Area, ON
- $36–$45 an hour
- Overtime
- Microsoft Outlook
- Heavy lifting
- Computer literacy
- Store discount
- Wellness program
Quick apply
13d
Commercial/ Construction Litigator
Elia Associates —Toronto, ON
- $140,000–$160,000 a year
- Full-time
- Public speaking
- Analysis skills
- Presentation skills
- Dental care
- Vision care
Quick apply
Construction Project Manager - Commercial Interiors
CPM Inc - Cubecom Project Management Inc. —Toronto, ON
- $140,000 a year
- Weekends as needed
- Customer service
- Bachelor's
- Team management
- Dental care
- Paid time off
Quick apply
13d

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Patient Relations Specialist, Patient Relations

Oak Valley Health -
Markham, ON

Apply Now

Job details

Full-time
$50.10–$65.89 an hour

Qualifications

Facilitation
Software troubleshooting
Coaching
Workplace safety policies
De-escalation techniques
Complaint handling
Patient service
Microsoft Office
Master's degree
Personal Health Information Protection Act (PHIPA) requirements
Database management
Client services
Risk management
Mentoring
Customer service orientation
Guest issue resolution
Communication skills
Client interaction
Hospital experience
Team coordination
Negotiation

Full job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

We are seeking a self-directed, well-organized leader to provide support to programs, departments and services to ensure that the patient and family experience is aligned with the Hospital’s Mission of Honoured to Care. The Patient Relations Specialist will have accountability for visibly role modeling the values and attributes of staff working in a hospital focused on delivering an extraordinary patient and family experience, with a lens on quality, safety, risk mitigation and, thereby building internal capacity with staff, physicians and volunteers to improve the patient and family experience. You will act as the patient relations liaison working in partnership with the Program Managers, Directors and Chiefs to assist patients and families with concerns, as indicated in the Excellent Care for All Act (ECFAA). The successful applicant will be able to function independently and maintain confidentiality in this challenging position.

Responsibilities include:

Serves as first point of contact for patients and families with questions, concerns and compliments and provides intake function for all such feedback via, phone, email, letter, in person.
Coordinates the timely review of patient/family concerns including chart reviews, meetings with staff, managers, physicians and the tracking of case follow up to ensure the timely closure of complaints
Mediates and negotiates the resolution of conflict between patients/family and the Health Care Team, de-escalates crisis situations.
Coordinates and facilitates patient/family meetings in response to concerns.
Coaches and mentors staff and physicians in resolving patient complaints and acts as an expert resource to resolve complex complaints.
Identifies quality of care/risk/safety issues and improvement opportunities.
Prepares written responses to concerns and compliments.
Manages RL6 Feedback database which includes documenting/coding feedback, ensuring integrity of the data and report generation.
Identifies trends, analyzes and interprets feedback data, and makes recommendations to leadership regarding areas of focus for improvement.
Provides support and facilitation for patients/families to navigate the system, interpret policy/legislation.
Identifies opportunities for service recovery and supports internal partners based on best practices in patient relations.
Responds and follows up with concerns or inquiries made to the Senior Leadership Team, as directed

What you bring to the role:

Health Related degree required (Masters preferred) and membership with Regulated Health Profession College
Minimum 5 years related hospital experience, working with patients and families and health care teams, and experience and skill in working with diverse populations
Experience with Patient Relations preferred
Demonstrated skill in conflict resolution, mediation, negotiation and facilitation with the ability and confidence to collaborate with staff/physicians at all levels
Highly developed communication skills (written and verbal)
Strong organizational, critical thinking, problem-solving skills and investigation skills
Exceptional interpersonal skills, high level of maturity and empathy and demonstrated ability to be fair/objective, and handle sensitive situations with diplomacy, tact and professionalism
Strong customer service orientation and respect for/belief in the value of the patient/family as essential members of the health care team
Must have knowledge and understanding of Hospital processes and Legislation (Excellent Care for All Act, Health Care Consent Act, Substitute Decisions Act, Mental Health Act, PHIPA)
Self-directed and highly collaborative
Demonstrated commitment to professional development and build skill set for Patient Relations role
Proficiency in various computer applications (MS Office, experience with RL6 Feedback Software), database management and ability to troubleshoot basic software issues
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

Monday - Friday Days

Please note schedules may change due to operational needs.

Compensation:

BAND E

Range:

$50.10 - $65.89

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.

Apply Now

Refine Your Search

senior service jobs in toronto, on

Patient Relations Specialist, Patient Relations

Senior Lead Administrator

Employee Experience Manager

Contact Center AI Platform-Tech Lead

AI Engineering Lead

Senior Team Lead, Accounts Receivable

Senior Bridal Seamstress - Fulltime

Senior Family Law Lawyer/ Department Lead

Individual Life & DI Insurance Client Service

INTERMEDIATE / SENIOR STAFF ACCOUNTANTS

Senior BCIN Designer & Project Manager

Registered Technologist - General X-Ray Radiology

Pharmacy Assistant Instructor (3+ years experience)

NetSuite Service Delivery Consultant

Automotive Workshop Manager in NEW ZEALAND

Elevated Support Senior Specialist

Audit and Accounting Manager

Generator Field Service Technician - Senior level

Commercial/ Construction Litigator

Construction Project Manager - Commercial Interiors

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