Toronto On Complaints manager Jobs – 816 Openings This Week

Investigator
Registered Insurance Brokers of Ontario (RIBO) —Toronto, ON
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- Writing skills
- Microsoft Office
- Finance
- Dental care
- Paid time off
Quick apply
Communications Advisor
Registered Insurance Brokers of Ontario (RIBO) —Toronto, ON
- $56,000–$62,000 a year
- Full-time
- Hybrid work
- Marketing
- Writing skills
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Collections Manager
Prefera Finance —Etobicoke, ON
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
12d
Manager, Client Services
Spectrum Health Care —Mississauga, ON
- $65,000–$80,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid sick leave
Quick apply
Client Experience Manager
Hermès Paris —Toronto, ON
- $90,000–$110,000 a year
- Weekends as needed
- Bilingual
- Management
- English
- Disability insurance
- Dental care
Manager, Equity, Complaints and Investigations
George Brown Polytechnic —Toronto, ON
- $104,000–$122,385 a year
- Full-time
- Hybrid work
- Writing skills
- Microsoft Office
- Administrative experience
- Tuition reimbursement
Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
- $110,000–$154,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Manager, Default Recovery - Collections
Fairstone —Toronto, ON
- $80,000–$100,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
Manager, Investigations
Ombudsman For Banking Services and Investments —Toronto, ON
- $130,000–$166,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Supervising experience
Quick apply
Supervisor, Support Services
Humber River Health —Toronto, ON
- $67,202.40–$84,055.73 a year
- Weekends as needed
- Customer service
- High school diploma or GED
- Bachelor's
Condominium Manager General Licensee REQUIRED
Duka Property Management Inc. —Toronto, ON
- $65,000–$75,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Dental care
- Paid time off
Quick apply
8d
Operations Manager
TP Canada —Toronto, ON
- $52,000 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Dental care
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Automotive Tower Operator
Porsche Centre North Toronto —North York, ON
- From $55,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
9d
Facility Manager Socceroof Etobicoke
Socceroof —Toronto, ON
- Full-time
- Bilingual
- Management
- Customer service
- Flexible schedule
Quick apply
Restaurant Manager - Charlie Social House
Charlie Social House —Toronto, ON
- $50,000–$65,000 a year
- Full-time
- Serving
- Supervising experience
- Bachelor's
- Store discount
- Dental care
Quick apply
Menswear Assistant Store Manager
SPIER & MACKAY —Mississauga, ON
- $42,000–$60,000 a year
- Full-time
- Sales
- Customer service
- High school diploma or GED
Quick apply
Pre-Owned Vehicle Sales Manager
Roy Foss Motors - Thornhill —Thornhill, ON
- $100,000–$150,000 a year
- Weekends as needed
- Sales
- Leadership
- Time management
Quick apply
Branch Manager
Graybar —Vaughan, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply

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Investigator

Registered Insurance Brokers of Ontario (RIBO)
Toronto, ON

Quick apply

Job details

Permanent | Full-time | Casual
$64,000–$74,000 a year

Qualifications

French
Law
Writing skills
RIBO License
Microsoft Office
Finance
Public Administration
Bachelor's
Continuous improvement
Organizational skills
Business
Communication skills

Full job description

Investigator

About the Company

Established in 1981, the Registered Insurance Brokers of Ontario (RIBO) is the self-regulatory body that licenses and oversees general insurance brokers in Ontario. With a mandate to protect the public interest, RIBO regulates the professional conduct and competence of over 22,000 licensees across the province. As Ontario’s insurance broker regulator, we play a critical role in ensuring consumer trust and maintaining high standards within the profession.

RIBO’s core responsibilities include setting qualification standards, licensing individuals and firms, monitoring compliance, developing regulatory policy, and addressing professional conduct concerns through complaints and discipline processes.

We currently have a vacancy and are seeking a full-time Investigator to join our Compliance, Conduct & Investigations team.

Position Summary

The Investigator plays a vital role in supporting RIBO’s public protection mandate by conducting fair, thorough, and timely investigations into complaints and potential breaches of the Registered Insurance Brokers Act, RIBO By‑laws, Regulations, and the Code of Conduct. Reporting to the Manager of Investigations, the Investigator is responsible for gathering, analyzing, and documenting evidence related to concerns raised about licensee conduct, ensuring all matters are handled with professionalism, consistency, and procedural fairness.

Investigators lead fact‑finding activities, including interviewing witnesses and licensees, obtaining confidential documentation, preparing investigation reports, and formulating recommendations for next steps. They work collaboratively with colleagues within the Investigations Department and across RIBO to ensure the effective management, administration, and transition of investigation files.

The Investigator also represents RIBO in formal regulatory processes, including presenting findings to the Complaints Committee and providing testimony at Discipline Hearings as required. Investigators are expected to embody RIBO’s values of fairness, integrity, sensitivity, and knowledge in all interactions with complainants, licensees, stakeholders, and colleagues.

Key Responsibilities

Conduct Investigations

· Investigate allegations of professional misconduct against licensees in accordance with the Act, Regulations, and Code of Conduct.

· Obtain and gather confidential documentation and information, including conducting interviews and taking statements from witnesses and registrants.

· Gather and analyze evidence; report on outcomes and recommend courses of action.

· Assess risk and potential harm to the public throughout the investigation and escalate matters requiring urgent regulatory attention.

· Prepare investigation reports, draft correspondence, and collaborate with other investigators.

· Administer investigations, including opening and closing files, recording evidence, and logging activities.

· Ensure accuracy and completeness of investigation data for reporting, trend analysis, and quality assurance purposes.

Communicate Findings and Support Regulatory Processes

· Respond to complainants, licensees, and other parties to explain RIBO’s jurisdiction, investigative steps, and outcomes.

· Present investigation findings to the Complaints Committee and Council members.

· Attend Discipline Hearings and provide testimony as required.

· Communicate with the public and industry members regarding proper practices and governance requirements.

Professional Knowledge and Continuous Improvement

· Remain current on industry issues, regulatory practices, legislation, and compliance trends.

· Provide feedback on investigative and complaints processes and participate in improvement initiatives.

· Work collaboratively with colleagues across the organization.

· Demonstrate flexibility and support organizational modernization.

· Model RIBO’s values of fairness, integrity, sensitivity, and knowledge.

Qualifications

Required:

· 5–10 years of experience in regulatory environments such as compliance, investigations, auditing, enforcement, complaints management, or a related field – not limited to the insurance sector.

· Bachelor’s degree in business, law, public administration, finance, criminology, or a related discipline.

· Working knowledge of legislation, regulatory frameworks, and administrative / tribunal processes, including documentation standards, procedural fairness, and privacy/confidentiality expectations.

Assets:

· CAIB, CIP, or insurance-related credentials.

· Experience in insurance brokerage operations.

· Experience conducting investigations, interviews, or hearings.

· French fluency.

Skills & Competencies· Excellent written and verbal communication skills, including clear and objective report writing.

· Strong interpersonal skills for conducting interviews with complainants, licensees, and witnesses.

· Demonstrated analytical and critical-thinking abilities, including the assessment of evidence and risk.

· Strong time‑management and organizational skills, able to manage multiple files concurrently.

· High level of integrity, sound judgment, and commitment to confidentiality.

· Ability to work both independently and collaboratively in a regulatory environment.

· Proficiency in Microsoft Office Suite and comfort using case‑management or evidence‑tracking systems.

What RIBO Offers

Competitive Salary: Hiring range of $64,000 – $74,000 commensurate with experience.
Retirement Savings: Up to 8% matching RRSP contributions to help you plan for the future.
Health & Wellness Coverage: Robust health and dental benefits that go beyond the basics to support your overall well-being.
Generous Paid Time Off: More than just standard vacation — our time-off policies include personal and sick days, a winter break, and early closures before long weekends to support true work-life balance.
Professional Growth: Access to a dedicated training and education fund to support your ongoing learning and career development.
Supportive Culture: Be part of a positive, collaborative environment where your ideas are valued and your contributions make a difference.

The Application Process

If you are interested in this role, please submit your resume and cover letter to [email protected] including Investigator in the subject line.

Your cover letter should include:

· What interests you about RIBO

· What interests you about the role

How your experience would contribute to success in this position

Application Deadline: July 20, 2026

At RIBO, we value diversity, equity, inclusion, and belonging. We are committed to building inclusive teams and an equitable workplace for all employees. We strive to provide an accessible candidate experience and encourage applicants to request accommodation by contacting [email protected].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $64,000.00-$74,000.00 per year

Benefits:

Casual dress
Dental care
RRSP match

Ability to commute/relocate:

Toronto, ON M5H 2Y4: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have working knowledge of legislation, regulatory frameworks, and administrative / tribunal processes, including documentation standards, procedural fairness, and privacy/confidentiality expectations?

Education:

Bachelor's Degree (required)

Experience:

Regulatory: 5 years (required)
Compliance: 5 years (required)
Investigations: 5 years (required)
Complaints Management: 5 years (required)

Work Location: Hybrid remote in Toronto, ON M5H 2Y4

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Refine Your Search

complaints manager jobs in toronto on

Investigator

Communications Advisor

Collections Manager

Manager, Client Services

Client Experience Manager

Manager, Equity, Complaints and Investigations

Director, Front Desk Experience

Manager, Default Recovery - Collections

Manager, Investigations

Supervisor, Support Services

Condominium Manager General Licensee REQUIRED

Operations Manager

Department Manager, Food Services- Northern Canada 16175321

Automotive Tower Operator

Facility Manager Socceroof Etobicoke

Restaurant Manager - Charlie Social House

Menswear Assistant Store Manager

Pre-Owned Vehicle Sales Manager

Branch Manager

Department Manager, Grocery - Northern Ontario 15887540

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