Welland On Customer experience leader Jobs – 285 Openings This Week

Customer Experience Leader
Indigo Books & Music —Welland, ON
- $18.60–$27.90 an hour
- Part-time
- Sales
- Customer service
- Merchandising
Quick apply
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
HVAC Lead Installer
Mr. Furnace Heating & Air Conditioning —St. Catharines, ON
- $31.32–$40.12 an hour
- Full-time
- Customer service
- HVAC
- Disability insurance
- Dental care
Quick apply
Research & Development Manager (Hardware)
CWD —Niagara Falls, ON
- $120,000–$130,000 a year
- Full-time
- PMP
- Marketing
- Engineering
- Dental care
Quick apply
Director of Operations
CWD —Niagara Falls, ON
- $120,000–$145,000 a year
- Full-time
- PMP
- ERP systems
- Microsoft Office
- Dental care
Quick apply
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Outlook
- Sales
- Inventory management
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Relocation assistance
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
Quick apply
Customer Service / Technical Support Rep (Hybrid)
Concentrix —Niagara Falls, ON
- $19.50 an hour
- Immediate opening
- English
- High school diploma or GED
- Communication skills
- Dental care
- Paid time off
Sales Manager - New or Used
Ed Learn Ford —St. Catharines, ON
- $130,000–$170,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Employee assistance program
Quick apply
5d
Business Development Specialist - Energy and E-mobility
Graybar —Ontario
- $75,000–$85,000 a year
- No weekends
- Microsoft Word
- Engineering
- Business development
- Profit sharing
- Disability insurance
Business Development Specialist - Utility Power
Graybar —Ontario
- $85,000–$95,000 a year
- Microsoft Word
- Customer service
- Engineering
- Profit sharing
- Disability insurance
Automotive Service Advisor
St. Catharines Mazda —St. Catharines, ON
- $45,000–$60,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Director of People and Talent
Kraun Electric —St. Catharines, ON
- $120,000–$150,000 a year
- Full-time
- Travel
- Mentoring
- Budgeting
- Employee assistance program
- Vision care
Quick apply
Human Resources Manager
CWD —Niagara Falls, ON
- $80,000–$100,000 a year
- Full-time
- Bachelor's
- Team management
- Mentoring
- Dental care
Quick apply
Store Manager - Northern Canada
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Outlook
- Sales
- Inventory management
Engagement Manager
Cyient —Ontario
- From $90,000 a year
- Full-time
- PMP
- Engineering
- Master's degree
Quick apply
Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Inventory control
- Sales
- Relocation assistance
Department Manager, Grocery - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply

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Customer Experience Leader

Indigo Books & Music -
Welland, ON

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Job details

Part-time
$18.60–$27.90 an hour

Qualifications

Cost management
Sales
Customer service
Coaching
Merchandising
Workplace safety policies
Talent acquisition
Hiring
Customer service orientation
Recruiting
Agile
Budgeting
Training & development
Loss prevention
Cross-functional collaboration
Team motivation
Facilities maintenance

Full job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

WHAT YOU’LL DO:

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll:

Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs
Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
Ensure the team is well informed about the products that Indigo carries, promotions and programs
Support the planning, prioritization and execution of the work you and the team are doing
Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
Practice and role model Feedback and Coaching - The Indigo Way
Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
Contribute to the development of CER talent
Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Embrace and role model change
Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Knowledge of Provincial Health & Safety standards
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Quick apply

Refine Your Search

customer experience leader jobs in welland on

Customer Experience Leader

NetSuite Service Delivery Consultant

HVAC Lead Installer

Research & Development Manager (Hardware)

Director of Operations

Experienced Retail Store Manager - Northern Ontario 16517309

Department Manager, Food Services- Northern Canada 16175321

Department Manager, Grocery - Northern Ontario 15887540

Customer Service / Technical Support Rep (Hybrid)

Sales Manager - New or Used

Business Development Specialist - Energy and E-mobility

Business Development Specialist - Utility Power

Automotive Service Advisor

Director of People and Talent

Human Resources Manager

Store Manager - Northern Canada

Engagement Manager

Department Manager, General Merchandise - Northern Canada

Department Manager, Grocery - Northern Canada

Director of Patient Care, Fort Albany, ON

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