Customer care generalist Jobs

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Southampton Financial Inc —Toronto, ON
- $90,000–$100,000 a year
- Full-time
- Hybrid work
- Management
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
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Regional People Services Manager - Western Canada
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HR Generalist
G&A ROBOT INC —Burnaby, BC
- $80,000–$100,000 a year
- Full-time
- English
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6d

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Human Resources Manager

Southampton Financial Inc
Toronto, ON

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Job details

Permanent | Full-time
$90,000–$100,000 a year

Qualifications

CHRP
Management
Professional In Human Resources
ADP
English
Sociology
Human resources management
Bachelor's
Senior Professional in Human Resources
Psychology
Human resources
Organizational skills
Payroll
HRIS
Human Resources
Business
Communication skills

Full job description

Human Resources Manager

Our Mission: Bring Clarity to Insurance

Southampton Financial is a value-added strategic investor in the Canadian property and casualty distribution space. Our portfolio includes the entities of Alteri Insurance, Onlia Insurance, Aha Insurance, Cheep Insurance and Southampton Underwriting Managers. Our goal is to build the insurance brokerage of the future by combining leading-edge technology with high-quality brokers catering to the overall insurance needs of Canadians by providing them with customized solutions to suit their individual needs.

At Southampton Group of Companies, we're not just integrating companies; we're fusing expertise, innovation, and a relentless commitment to excellence. Our purpose is clear: to disrupt the insurance landscape in Canada. As we assemble a team of industry heavyweights, our goal is to make this vision a reality. In our collaborative, fast-paced, and agile environment, we strongly believe in empowering every member of our team to take ownership of their role. Together, we're dedicated to building a best-in-class experience for our customers.

Reporting into the CEO, the Manager, Human Resources, is responsible for the overseeing and managing the People & Culture department for Southampton Financial Inc and its entities, Southampton Underwriting Managers, Onlia Insurance, Aha Insurance, Alteri Insurance and Cheep Insurance.

The ideal team member is someone with a ‘rolling up their sleeves’ mentality and is flexible, thrives in a team environment, has a passion for people and is proactive in partnering with senior and junior management as well as colleagues to deliver on business objectives. This role is best for someone that is experienced or interested in being part of a growing digitally focused insurance provider and can think creatively to problem solve in addition to knowing and following best practices. The optimal candidate is someone who understands that a manager doesn’t just oversee and direct but also works alongside their team to meet deliverables.

Key Accountabilities

As the Manager Human Resources, you will:

· Develop and implement comprehensive staffing strategies to support the company's growth objectives while respecting budget forecasting

· Lead the annual performance target and evaluation roll-outs

· Improve existing recruitment strategies and develop new where needed

· Participate in and oversee the compensation structure and gridding for each entity

o Including Annual benchmarking, COLA adjustments

· Participate in the annual evaluation, calculation and communication for performance bonuses as applicable

· Working with Legal & Compliance, ensure all documentation and procedures are compliant with company policies and government regulations in each province of operation (for example, Nova Scotia, New Brunswick, Ontario, British Columbia and Alberta, to name a few)

· Working with Legal & Compliance as well as business leaders to develop/update company policies for all entities as required

· Conduct and support internal and external audits as required

· Oversee the implementation and updating of any current or new payroll & HRIS systems for each entity as may be required

· Oversee payroll including providing necessary information, adjustments and edits required to ADP payroll, as well as reviewing and approving registers

· Working with the leaders of all entities, create and/or maintain clear paths for career progression and professional development for all employees

· Maintain up to date knowledge of regulatory guidelines and standards

· Develop solid strategies around employee retention and engagement

· Implement initiatives to drive a healthy and positive workplace culture

· Provide leadership and mentoring to the human resources team, fostering a culture of collaboration, accountability, and continuous improvement.

· Mentor leaders in proper coaching and performance management for their direct reports

Qualifications and Competencies:

· Bachelor's degree in business administration or human resources

· Degree in sociology or psychology - nice to have

· At least 2 years’ experience as a manager in human resources/people & culture for a Mid-sized company

· Experience managing direct reports.

· Experience as an HR Generalist or Administrator

· Solid experience in ADP HRIS & Payroll

· Preferred - Certified Human Resources Professional (CHRP), SPHR (Senior Professional in Human Resources) or Chartered Professional in Human Resources (CPHR) designation.

· Interpersonal and Communication Skills: Strong verbal and written (English) communication

· Exceptional Interpersonal and Organizational skills

Compensation:

· $90,000.00 – 100,000.00 CAD per year

· Extended Health Benefits – Day 1

· 21 days of Vacation

· Hybrid working environment

WORKING AT SOUTHAMPTON FINANCIAL

Our mission is to cultivate a workforce that is diverse and inclusive, with an unwavering commitment to creating an open, equitable, and respectful workplace for all. We are deeply dedicated to fostering an environment where every individual is genuinely respected, included, and empowered to contribute their unique perspectives and talents.

We encourage submissions from candidates who represent the various dimensions of diversity. We are committed to providing barrier-free and accessible employment practices.

Southampton Financial is an equal-opportunity employer and provides accommodations upon request to ensure all candidates feel comfortable and supported throughout the selection process.

Job Types: Full-time, Permanent

Pay: $90,000.00-$100,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Paid time off
Vision care

Application question(s):

Will you be able to attend work at our downtown Toronto, ON office at least 2 days per week?

Education:

Bachelor's Degree (required)

Experience:

Human resources management: 2 years (required)

Licence/Certification:

CHRP (preferred)

Work Location: Hybrid remote in Toronto, ON M5C 1B5

Quick apply

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