Guest experience leader Jobs

Events Manager
Black Rock Oceanfront Resort —Ucluelet, BC
- $60,000–$67,000 a year
- Weekends as needed
- Heavy lifting
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Restaurant Operator
Tacofino Squamish Inc —Squamish, BC
- $70,000–$75,000 a year
- Weekends as needed
- Sales
- Inventory management
- Restaurant management
- Dental care
- Employee assistance program
Quick apply
Grounds and Equipment Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- $44,386.35–$124,998.71 a year
- Weekends as needed
- Bar
- Hotel
- Continuous improvement
- Wellness program
- Mileage reimbursement
Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Microsoft Office
- Hotel
- Continuous improvement
- Store discount
- Wellness program
Food & Beverage Supervisor, Northern Lights Alpine Kitchen
Pursuit Collection —Banff, AB
- $21 an hour
- Full-time
- Sales
- Customer service
- Restaurant management
Rentals Manager
Sunshine Village Corporation —Banff, AB
- $26–$28 an hour
- Weekends as needed
- Inventory management
- Maintenance
- English
- Dental care
Executive Housekeeper - Dakota Dunes Thermal Spa
Dakota Dunes Resort —Saskatoon, SK
- Full-time
- Inventory management
- Sanitation
- Quality Control
Front of House Culinary Supervisor
Cheese Curds/Habaneros Truro —Millbrook, NS
- From $19 an hour
- Weekends as needed
- Supervising experience
- Team management
- Guest services
- Dental care
Quick apply
Food and Beverage Server
Windermere House Resort —Utterson, ON
- $17.60 an hour
- Temporary
- Serving
- Bar
- Sanitation
Quick apply
10d
Sales Associate- JAK's New West
JAK's Beer Wine & Spirits —New Westminster, BC
- $20.50 an hour
- Part-time
- Customer service
- Cashiering
- Guest services
Quick apply
General Manager
KELSEYS Roadhouse —Midland, ON
- $70,000–$95,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Store discount
- Dental care
Quick apply
Hotel Maintenance Manager
Executive Hotels & Resorts —Whistler, BC
- $70,000–$75,000 a year
- Weekends as needed
- Hotel
- Supervising experience
- Team management
- Dental care
- Paid time off
Quick apply
General Manager, Hospitality (1 year term)
Frontiers North Adventures —Churchill, MB
- $85,000–$100,000 a year
- Temporary
- CPR Certification
- Restaurant management
- Hotel
- Relocation assistance
10d
General Manager
Crown Group of Hotels —Sydney, NS
- Full-time
- Restaurant management
- Hotel
- Business development
- Paid time off
Quick apply
General Manager (Maternity Leave Coverage)
Hotel Zed —Kelowna, BC
- $66,200–$80,000 a year
- Weekends as needed
- Hospitality
- Hotel
- Recruiting
- Dental care
Quick apply
Assistant Restaurant Operator (Sous / Kitchen Manager)
Tacofino Squamish Inc —Squamish, BC
- $55,000–$65,000 a year
- Weekends as needed
- Inventory control
- Sanitation
- Mentoring
- Dental care
- Employee assistance program
Quick apply
Service Leader
Shelter Tofino —Tofino, BC
- From $65,000 a year
- Full-time
- Hospitality
- Inventory control
- Customer service
Quick apply
Fixed Operations Manager
Island Owl Mazda —Campbell River, BC
- $80,000–$125,000 a year
- Full-time
- Sales
- Inventory management
- Maintenance
- Dental care
Quick apply
Gas Bar Manager
Mid Island Co-op —Sayward, BC
- $59,355–$74,190 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Inventory control
- Store discount
- Disability insurance
Quick apply
Esthetics & Massage Provider
Kingfisher Pacific Resort and Spa —Courtenay, BC
- $28–$40 an hour
- Part-time
- Customer service
- Sanitation
- Hotel
- Store discount
- Dental care
Quick apply

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Events Manager

Black Rock Oceanfront Resort -
Ucluelet, BC

Quick apply

Job details

Permanent | Full-time
$60,000–$67,000 a year

Qualifications

Operations management
Heavy lifting
Sales
Customer service
Team leadership
Event management experience
Schedule management
Supervising experience
Continuous improvement
Client services
Banquet experience
Recruiting
Organizational skills
Guest services
Leadership
Guest issue resolution
Communication skills
Client interaction
Payroll processing
Team coordination
Event logistics coordination
Time management

Full job description

Do you thrive in a fast-paced hospitality environment and enjoy bringing events to life? Are you an organized leader who can manage multiple priorities while delivering exceptional guest experiences?

We are seeking an Events Manager to oversee the planning and execution of weddings, conferences, retreats, and special events at our year-round resort.

Working closely with our Sales Manager, you will take over events once they are booked, serving as the primary point of contact for clients throughout the planning process and leading the operational execution of each event. This is a hands-on role that combines event coordination, food and beverage operations, team leadership, and exceptional guest service.

From intimate weddings to corporate conferences and holiday celebrations, you will play a key role in creating memorable experiences while ensuring every event runs smoothly and efficiently.

About Us

Located in Ucluelet on the edge of Pacific Rim National Park, Black Rock Oceanfront Resort combines rugged coastal beauty with modern comfort. Our resort offers guests a luxury West Coast experience through our oceanfront accommodations, spa, and restaurants, Big Beach Lounge and Currents. We reside within the Yuulu?ilath - Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

Why Join Our Team?

Be part of a collaborative and supportive hospitality team.
Work in a dynamic environment where every day is different.
Help create memorable experiences for guests during some of life's most important celebrations and events.
Opportunity for professional growth and development within a year-round resort operation.
Flexible scheduling whenever business levels allow.

Key Responsibilities

Coordinate all event details from booking handoff through event completion.
Serve as the primary contact for clients during the planning and execution stages of their event.
Develop banquet event orders, timelines, room setup plans, and operational details.
Lead the execution of weddings, conferences, retreats, meetings, holiday parties, and special events.
Coordinate with culinary, housekeeping, maintenance, front desk, and other departments to ensure seamless event delivery.
Recruit, train, schedule, and supervise banquet and event service staff.
Manage staffing levels, timesheets, payroll, and labour scheduling.
Oversee banquet setups, service execution, and event breakdowns.
Ensure food and beverage service standards are consistently maintained.
Respond to guest requests and resolve operational issues professionally and efficiently.
Conduct post-event reviews and identify opportunities for continuous improvement.

What We're Looking For

A hospitality professional who enjoys leading teams and creating exceptional guest experiences.
A highly organized individual who can manage multiple events and deadlines simultaneously.
A strong communicator who builds positive relationships with clients, guests, and team members.
A hands-on leader who is comfortable working alongside their team during busy service periods.
A calm and confident problem-solver who can adapt quickly in a fast-paced environment.
Someone who takes pride in attention to detail and operational excellence.

Qualifications

Minimum 2 years of experience in banquet operations, food and beverage management, event management, or a hospitality leadership role.
Proven experience leading and supervising hospitality teams while coordinating and executing weddings, conferences, banquets, or other group events.
Strong food and beverage operational knowledge, including banquet service, staffing, scheduling, payroll administration, and labour management.
Excellent organizational, communication, customer service, and problem-solving skills.
Familiarity with event management, property management, or banquet management software.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift and carry up to 40 pounds.
Ability to work in a fast-paced environment with changing priorities.

Compensation & Benefits

Opportunity for bonus if agreed upon goals are met
Competitive Wage based on experience, plus gratuities
Comprehensive Benefits: Medical, Dental, Life Insurance
Perks: Associate rates for hotel stays, volunteer support opportunities, and team enrichment events
Professional Development: Financial support for relevant education opportunities
Inclusive Work Environment: We value diversity and foster a welcoming atmosphere.

This job description is intended to provide an overview of the role and is not an exhaustive list of duties and responsibilities.

If you are passionate about hospitality, food and beverage operations, and creating exceptional event experiences, we would love to hear from you. Apply online at: https://blackrockresort.bamboohr.com/careers

Pay: $60,000.00-$67,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
RRSP match

Work Location: In person

Quick apply

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Events Manager

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