calgary, ab customer experience representative Jobs – 81 Openings This Week

Senior Customer Service Representative
Hood Packaging Corporation —Calgary, AB
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Customer Care Representative / Partner Support Representative (Part-Time)
OPTIOM INC —Calgary, AB
- From $20 an hour
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
19h
Remote Inbound Customer Service Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Service Representative (Calgary South)
Trail Appliances Ltd. —Calgary, AB
- $17 an hour
- Full-time
- Typing
- Communication skills
- Dental care
Quick apply
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —Alberta
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Support Specialist-Calgary
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Spanish
- CAD
- Customer service
2d
Customer Service Representative
Canada Tire Pro Corp —Calgary, AB
- $18–$20 an hour
- Full-time
- CPR Certification
- Customer service
- Word processing
Quick apply
Tier 1 - Customer Experience Representative Part Time
Moby —Calgary, AB
- Part-time
- Remote
- High school diploma or GED
- In-person
- AI
- Paid time off
- Work from home
Quick apply
4d
Customer Service Representative
Perfect Home —Calgary, AB
- $20–$21 an hour
- Weekends as needed
- Sales
- Customer service
- QuickBooks
Quick apply
4d
Customer Service Representative
Skyline Building Systems —Calgary, AB
- $50,000–$60,000 a year
- Monday to Friday
- Sales
- Customer service
- Microsoft Office
Quick apply
Client Experience Specialist (Inside Sales)
OSP Microcheck —Calgary, AB
- $70,000–$85,000 a year
- Full-time
- CRM software
- Sales
- ERP systems
- Disability insurance
- Dental care
Quick apply
BDC Representative, Service
Kaizen Automotive Group —Calgary, AB
- $30,000–$40,000 a year
- Weekends as needed
- CRM software
- Customer service
- High school diploma or GED
- Disability insurance
- Dental care
11h
Inside Account Manager
ECL Group of Companies —Calgary, AB
- Customer service
- English
- No university degree
Quick apply
Remote Inbound Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —Alberta
- $15 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
DIT Billing and Sales Representative (AB)
Connex Telecommunications Inc. —Alberta
- $16 an hour
- Full-time
- Customer service
- Windows
- Typing
- Dental care
- Vision care
Quick apply
8d
Remote Inbound Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance

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Senior Customer Service Representative

Hood Packaging Corporation -
Calgary, AB

Quick apply

Job details

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Post-secondary education
Microsoft Office
MRP
High school diploma or GED
SharePoint
Computer skills
Communication skills

Full job description

SCOPE OF POSITION

The Senior Customer Service Rep reports to the Plant Services Supervisor, Calgary Plastic Division and has functional responsibility for major and LTL accounts from order entry, updates and revisions through to shipping and delivery. This includes timely placement and managing of customer releases and production orders to prevent customer out of stock inventory position. Training of other employees, and act as a functional and technical resource to others in the department. Preparation of price quotes, communication and co-ordination between Production, Sales and Customers. Accountable to carry out all tasks in a healthy and safe manner and to participate in the Health & Safety Management System program. In the absence of the Senior Customer Service Rep, the General Manager or designate will assume the responsibilities of this position.

Within the limits of applicable policies, procedures, and established plans, this role has the authority to take action and make decisions. The assignment or delegation of work does not relinquish accountability for results. Performance will be measured by the extent to which responsibilities have been fulfilled.

Functional Responsibilities:

Prepare costing for pricing purposes
Receive customer orders, verify accuracy and input into the computer system for scheduling
Coordinate customer orders with Sales staff and the master scheduler
Compare customer request dates with dates assigned by the Master Scheduler for production, assist as needed with prioritizing existing orders to achieve production goals
Receive customer complaints, clarify complaint/obtain pertinent information, input details into QAD database and distribute to QA and CS personnel
Compare production progress against production schedule & shipping requirements
Communicate variances in MFG schedule
Process pre-shippers, trace shipments, review shipping documents and price for accuracy prior to processing invoice, generate invoice and distribute.
Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customers
Monitor and update inventory levels and production status
Monitor aged inventory, bill or ship accordingly to reduce or maintain lower working capital
Track, forecast, plan customer inventory requirements to required inventory levels with production, prepare and process manufacturing orders based on anticipated customer requirements
Applies for and edits master customer information and numbers using an MRP system, MS Sharepoint and related systems and checks for accuracy.
Other duties as required

Key Working Relationships:

Regular contact with customers for communication for orders: placement, updating, changing, coordinating, confirming, problems and issues
Regular contact with salespersons for communication on customer issues, problems, complaints, delivery
Regular contact with Accounting Department for verification or orders shipped
Regular contact with Shipping Department personnel for delivery dates / times
Regular contact with Master Scheduler and Production personnel for order status, updates and changes

Functional Requirements:

Regular use of computers, telephones and misc. office equipment.
Must be able to manage complex tasks.
Read and understand the Job Safety Analysis (JSA)
Understand and follow the food, safety, and quality procedures
Read, understand and follow the Quality System Procedures (QSP)

Education & Experience

High School Diploma or GED with 3 years customer service experience in a manufacturing environment or 2 Yr. Post-Secondary Degree/Diploma in a related field with 1-2 years customer service experience in a manufacturing environment

Skills

Excellent verbal and written communication
Excellent telephone skills
Ability to interact effectively, courteously, and diplomatically with all types of customers, both internal and external
Excellent computer skills
Excellent MS Office software skills, especially Outlook and Excel
Ability to make sound decisions and correctly set priorities (in adverse conditions) for successful completion of daily responsibilities

Quick apply

Refine Your Search

customer experience representative jobs in calgary, ab

Senior Customer Service Representative

Customer Care Representative / Partner Support Representative (Part-Time)

Remote Inbound Customer Service Representative

Remote Call Center Representative

Customer Service Representative (Calgary South)

WAH Call Centre Representative (Urgently Hiring)

Customer Support Specialist-Calgary

Customer Service Representative

Tier 1 - Customer Experience Representative Part Time

Customer Service Representative

Customer Service Representative

Client Experience Specialist (Inside Sales)

BDC Representative, Service

Inside Account Manager

Remote Inbound Call Center Representative

Remote Inbound Customer Service Representative

WAH Call Centre Representative (Urgently Hiring)

Remote Call Center Representative

DIT Billing and Sales Representative (AB)

Remote Inbound Call Center Representative

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