Job Title: Program Coordinator, Refugee and Specialized Programs
Status: Temporary, Full-Time (Union Position)
Schedule: Monday - Friday (9 00am - 4:30pm)
Hours: 35 hours/week
Wage: $29.17 - $33.49 (Starting at $29.17)
Grid: 12
Position Start Date: ASAP
End Date: September 1, 2026
Posting Date: May 11, 2026
Closing Date: Open until filled
Please note that internal applicants must apply by May 18, 2026, internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.
Opportunity
We are recruiting a Refugee and Specialized Programs Coordinator to support the day‑to‑day delivery of Refugee & Specialized IRCC Programs by coordinating RISE client referrals, supporting effective case management, and assisting program staff with efficient service delivery. This role contributes to program operations, data tracking and reporting, policy and tool development, and collaboration with internal teams and community partners to ensure high‑quality, client‑centered services for refugees and marginalized newcomers.
The Key Areas of Responsibility are:
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Coordinates all IRCC Refugee & Specialized Programs client referrals. This includes receiving all IRCC client referrals and distributing to Adult and Youth RISE Case Specialists, 2SLGBTQI+ Case Specialist and Family Counsellor for Healthy Self, Healthy Families accordingly;
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Maintains records and monitors waitlists and notifies the Manager of any waitlists and trends of emerging client referrals;
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Works with RISE Case Specialists to determine case management capacity to maintain efficient flow of client referrals;
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Overseas the day-to-day operation of the program by coordinating necessary facilities (office space sharing), tools and resources;
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Provides support and input for IRCC program guidelines and policies (such as mandatory training attendance), and program standards (such as CARF) and licensing requirements;
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Maintains related records and statistics on CRM and compiles program data for IRCC reporting or for submission to the Manager;
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Supports the development, modification and maintenance of the CRM and all other program tracking tools to align with the needs of Refugee & Specialized programs service delivery;
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Consults with the Manager to coordinate monthly program meetings and program activities as well as maintains workshop schedules;
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Coordinates program outreach activities and represents IRCC programs in external meetings/events where necessary;
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Shares and collects mutually relevant information with internal departments and community partners; Facilitates referrals to the program;
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Promotes public awareness of and support for the program using promotional materials, conducting marketing campaigns, and attending community events;
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Researches and compiles a comprehensive database of community resources networks to ensure effective program referrals;
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Provides input for program capacity building;
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Conveys recommendations to Manager regarding program development, policy and procedure formulation and program evaluation;
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Adheres to agency policies and procedures and standards of practice;
Qualified Candidates will Possess:
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Diploma in a related human /social service related field.
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Two years recent related experience; or an equivalent combination of education, training & experience Program/Project Coordination.
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Experience working with refugees and marginalized newcomers with a strong knowledge of the settlement sector;
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Demonstrated knowledge of case management framework;
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Demonstrated ability to work successfully and cooperatively on interagency project initiatives;
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Demonstrated experience and ability working with diverse populations;
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Excellent written and spoken English;
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Excellent organizational and time management skills;
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Sound knowledge of community resources and ability to network and build partnerships;
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Ability to work with minimal supervision and meet deadlines;
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Ability to use a computer, including MS Windows, MS Word and the internet;
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Demonstrated ability to work independently, problem solve with confidence to ensure effective case management;
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Working knowledge of standard office equipment and software applications;
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Ability to work a flexible schedule.
A Criminal Record Check is a requirement of employment.
Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.
Application Requirements:
To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
This position is open to current employees of DIVERSEcity only.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.
Additional Information:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 46 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
