alberta desktop support technician Jobs – 37 Openings This Week

Support Centre Technician - Tier 2
DataDrill Communications Inc. —Calgary, AB
- 8 hour shift
- Hybrid work
- Windows
- AWS
- Analysis skills
3d
Helpdesk Technician
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Dental care
Information Services Technician
Osler, Hoskin & Harcourt LLP —Calgary, AB
- On call
- Customer service
- Windows
- Microsoft Office
Service Desk Technician
Primoris Management LP (Canada) —Acheson, AB
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Field Technician
CKTelecom —Edmonton, AB
- $25–$35 an hour
- Schematics
- English
- First Aid Certification
Quick apply
Tier II Technician
SureFire IT Solutions Inc. —Edmonton, AB
- From $55,000 a year
- Monday to Friday
- Windows
- Computer networking
- Computer skills
Quick apply
On Site Technical Support Technician
403Tech —Calgary, AB
- Typing
- In-person
- Communication skills
CCTV/IT Field Technician
Aventyr Security Corporation —Edmonton, AB
- $40 an hour
- Schematics
- Computer networking
- Hand tools
- Mileage reimbursement
Quick apply
POS Support Technician - Seasonal
Calgary Exhibition & Stampede —Calgary, AB
- 8 hour shift
- Computer Science
- Heavy lifting
- Customer service
Quick apply
Help Desk Technician (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Full-time
- In-person
- Communication skills
Quick apply
IT System - Escalations Technician
AlphaKOR —Calgary, AB
- Full-time
- Remote
- Computer Science
- English
- Bachelor's
- Mileage reimbursement
Quick apply
6d
Field Service Consultant Edmonton
ESW IT Business Advisors —Edmonton, AB
- $33–$35 an hour
- Full-time
- Engineering
- English
- Windows
Quick apply

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Tridon Communications —Hinton, AB
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desktop support technician jobs near alberta

Support Centre Technician - Tier 2

DataDrill Communications Inc.
Calgary, AB

Apply Now

Job details

Full-time
3 days ago

Qualifications

Class 5 Licence
TCP
System administration
Industrial construction
iOS
Windows
IT infrastructure
DHCP
AWS
Analysis skills
CompTIA Network+
Computer networking
DNS
Organizational skills
Telecommunication
IT
TCP/IP
Communication skills
PowerShell
CompTIA A+
Intune
VPN

Full job description

DataDrill Communications Inc. is a communications rental service company delivering custom remote communication solutions to clients operating in challenging and remote environments across multiple industries, including Oil & Gas, Mining, Construction, and Industrial operations.

For over 25 years, DataDrill has supported customers by providing reliable communication systems in locations where connectivity is critical. We take pride in delivering high-quality communication solutions safely while maintaining exceptional customer service and long-term client relationships.

** We are currently seeking a skilled Support Centre Technician – Tier 2 to join our Support Team in Calgary **

This role offers the opportunity to work with various PC-based computing equipment, cellular technologies, remote software suites, and emerging communication solutions supporting remote operations throughout Western Canada and the United States.

Core Skills & Attributes

Successful candidates will demonstrate:

Strong organizational skills with exceptional attention to detail
Excellent verbal and written communication skills demonstrated with professionalism and respect
A proactive mindset with a willingness to learn, develop, and continuously improve technical skills
Reliability, punctuality, and flexibility, including participation in scheduled on-call rotations
Strong analytical problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while contributing effectively within collaborative technical teams
A customer-focused approach to service delivery and issue resolution

Technical Qualifications & Experience

Candidates should possess:

Diploma, certificate, or equivalent experience in IT, Networking, Systems Administration, or related technical fields
3+ years of experience supporting business computing environments, IT infrastructure, telecommunications, or related technical environments
- Equivalent combinations of education and industry experience will be considered

Strong understanding of technical principles including:

Microsoft Windows-based desktop and laptop environments
Networking fundamentals including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking
Endpoint deployment, imaging, and equipment lifecycle management
Backup and recovery solutions such as Veeam
Cloud technologies such as OneDrive, Gmail, and Microsoft 365
PowerShell, scripting, automation, or process improvement tools
Structured troubleshooting methodologies and root-cause analysis

Experience supporting or administering:

Desktop and laptop computers
Multifunction printers and common peripherals
Mobile devices (Android and iOS) and cellular connectivity solutions
Remote support and monitoring tools

Experience with the following are considered strong assets:

Ubiquiti wireless networking technologies
Microsoft 365
Microsoft Deployment Toolkit (MDT)
Microsoft Intune/Entra
AWS environments
iCloud
Zendesk
A+, Network+, Microsoft, or related industry certifications
Experience supporting remote communications environments or industrial operations

Responsibilities

The successful Support Centre Technician will:

Demonstrate DataDrill’s values of Family, Accountability, Excellence, Teamwork, and Honesty in all aspects of work
Receive, prioritize, document, and respond to technical support requests from clients and internal staff
Diagnose and resolve hardware, software, connectivity, and Microsoft 365-related issues through phone, remote, and occasional in-person support
Escalate complex issues appropriately while maintaining ownership and communication throughout the resolution process
Assemble, configure, test, deploy, and maintain computing and communications equipment within the Calgary office
Build, image, and prepare laptop packages and associated peripherals for deployment
Support Microsoft 365 services, endpoint devices, and remote connectivity solutions
Assist with backup, recovery, and system maintenance activities
Maintain accurate documentation, inventory records, and support ticket updates
Provide reporting relating to equipment fleet operations and system performance
Collaborate with Network Operations, Field Operations, and other support teams to ensure exceptional customer service
Participate in continuous improvement initiatives focused on efficiency, automation, and service quality

Work Schedule & On-Call Requirements

This position is based in our Calgary office and follows a Monday to Friday schedule.

Standard shifts are eight hours in duration and scheduled within operational support requirements
Operational coverage is supported through staggered start schedules to maintain service availability for customers
Participate with team members in the On-Call Support rotation to provide after-hours and weekend support coverage.

DataDrill provides:

Daily on-call stipend while scheduled
Overtime compensation for all remote support work completed during On-Call periods
Company-provided Laptop, Smartphone, and supporting equipment required for remote support activities

Additional Requirements & Assets

Ability to safely lift and move equipment up to 50 lbs
Valid Class 5 Driver’s License with clean driver’s abstract considered an asset
This is primarily an office-based position; however, occasional travel to client locations may be required.

Why Join DataDrill?

DataDrill has been a family-operated business since 1999 and remains committed to creating a positive environment focused on teamwork, professional growth, critical thinking, and continuous improvement.

We invest heavily in our employees while providing opportunities to work on technically interesting projects involving:

Enterprise-class networking systems
Satellite communications
Wireless infrastructure
Remote connectivity solutions
Industrial communications environments

Our Southeast Calgary office offers convenient access from major routes including Deerfoot Trail, Stoney Trail, Blackfoot Trail, and Peigan Trail.

We offer:

Competitive compensation
Comprehensive benefits package
Flexible vacation policy
Training and professional development opportunities
Exposure to unique and technically challenging environments

We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

DataDrill Communications Inc.
4865 35A Street SE
Calgary, Alberta T2B 3M7
Phone: 403-269-7500
Website: www.datadrill.ca

Apply Now

Refine Your Search

desktop support technician jobs in alberta

Support Centre Technician - Tier 2

Helpdesk Technician

Information Services Technician

Service Desk Technician

IT Field Technician

Tier II Technician

On Site Technical Support Technician

CCTV/IT Field Technician

POS Support Technician - Seasonal

Help Desk Technician (Canada Summer Job)

Tier 1 Technician (In-Office)

IT System - Escalations Technician

Field Service Consultant Edmonton

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