JOB INFORMATION
Requisition ID: 13134
Number of Vacancies: 1
Department: CEO's Office (20000050) - Chief Executive Officer's Office & Staff (30000080)
Salary Information: $ 96,460.00 - $120,611.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
New or Existing Vacancy: Existing
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Work Mode: On-Site
Posted On: May 20th, 2026
Last Day to Apply: June 10th, 2026
Reports to: Chief Executive Officer
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Reporting to the CEO, the Executive Assistant provides high-level administrative and operational support to ensure the effective functioning of the CEO’s Office. This role manages priorities, coordinates key activities, and ensures the CEO is well-prepared.
Acting as a liaison with internal and external stakeholders, the Executive Assistant handles sensitive information with discretion and uses sound judgment to anticipate needs, address emerging issues, and maintain seamless operations. The ideal candidate is highly organized, adaptable, and an excellent communicator who thrives in a fast-paced environment and contributes to a professional, collaborative culture.
The duties of this role will include but are not limited to following:
Executive Support, Coordination & Office Management
- Provide comprehensive administrative support to the CEO, ensuring efficient daily operations of the CEO’s Office.
- Manage and coordinate the CEO’s calendar, including scheduling, prioritizing commitments, and aligning activities with organizational priorities.
- Coordinate travel arrangements, logistics, and itineraries.
- Maintain the executive office environment through collaboration with internal support teams (e.g., IT, Facilities, Property Services).
- Serve as the primary point of contact for inquiries directed to the CEO’s Office, ensuring timely, accurate, and appropriate responses.
- Liaise with senior leadership, administrative staff, Board Members, government representatives, and external stakeholders.
- Facilitate internal and external meetings, ensuring appropriate representation and follow-up.
Meeting Preparation, Communications & Issue Management
- Ensure the CEO is well prepared for meetings by compiling and reviewing briefing materials, agendas, and background information.
- Attend meetings as required to capture detailed notes and prepare summarized minutes.
- Review and edit correspondence, reports, and presentations for quality, accuracy, and alignment with organizational standards.
- Monitor, triage, and prioritize emerging issues, including sensitive or high-profile matters.
- Anticipate potential challenges and recommend appropriate courses of action.
- Support resolution of customer complaints and inquiries escalated to the CEO’s Office.
Operations & Continuous Improvement
- Recommend and implement improvements to administrative processes, systems, and workflows.
- Share best practices and provide guidance to administrative staff to promote consistency and efficiency.
- Support onboarding and training of new staff within the CEO’s Office.
- Handle confidential and highly sensitive information related to operations, labour relations, legal matters, and organizational strategy.
- Prepare and maintain confidential records, correspondence, and reports.
- Undertake special projects and assignments as directed by the CEO.
- Strong knowledge of executive administration practices, office management, and organizational procedures.
- Exceptional organizational, time management, and prioritization skills with the ability to manage multiple competing demands.
- Demonstrated ability to exercise sound judgment, discretion, and confidentiality.
- Highly developed interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders.
- Strong analytical and problem‑solving capabilities, with the ability to interpret and respond to complex inquiries.
- Proficiency in Microsoft Office applications and other business systems.
- Ability to work independently while coordinating activities across teams and functions.
- Experience building and maintaining collaborative relationships in a complex organizational setting.
- Completion of a University Degree or College Diploma in a related field, or a combination of education, training, and experience deemed equivalent.
- Several years of progressively responsible experience in senior administrative or executive support roles.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
