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The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.
The City of Thunder Bay is a place where art, culture and nature come together!
Watch this video to learn more about our City at:
Job Description:
Lead the standards that drive quality improvement.
At the City of Thunder Bay, Our City Runs on People Like You. Together, we’re building a workplace where everyone belongs – where your leadership can help strengthen the systems and standards that support operational excellence with environmental programs for the community.
Here, you’ll lead impactful initiatives that strengthen performance, improve quality outcomes, and support long-term operational success. You will be part of a work environment that supports respectful interactions, meaningful opportunities to grow, and a culture that promotes well-being and collaboration.
Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.
Where You’ll Make a Difference Every Day
As a Manager, Compliance & Quality Control you’ll lead initiatives related to policy compliance, operational audits, quality assurance reviews, risk management, reporting, process improvement, and regulatory adherence for the Environment Division, including our internal Laboratory Testing Services, and the Municipal Drinking Water Licensing Program, while supporting performance and service excellence.
You’ll play a key role in strengthening compliance frameworks, enhancing quality control systems, and promoting a culture of accountability.
Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence is recognized, and make a real impact to our community.
How You’ll Support the Team
In this role, you will be responsible for all aspects of overall development, administration, and supervision of the Laboratory Testing Services Unit and the Municipal Drinking Water Licensing Program. You will also have the following accountabilities:
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Participate, as part of the Infrastructure, Development & Operations Department Management Team, in the development and implementation of the Department’s strategic plan as it relates to the Compliance & Quality Control Section.
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Responsible for the ongoing development of the Division’s emergency plan and annual emergency testing.
- Ensure Internal and External Auditing of the QMS and risk assessments are carried out on the Drinking Water System and reporting of results to the Owner’s Representative and City Council.
- Ensure compliance with Safe Drinking Water Act (SDWA), and for the development, implementation, maintenance and auditing of the Operational Plan in accordance with the MOE Drinking Water Quality Management Standard (DWQMS), Director Directives and Accreditation protocol, including Quality Management System (QMS), document controls, procedures, and assorted standard operating procedures identified in the QMS.
- Ensure compliance with applicable federal and provincial regulations, under Wastewater Systems Effluent Regulations and Ontario Water Resources Act for environmental monitoring, sampling, testing and reporting.
- Ensure compliance with the Ontario Health and Promotion Act for Small Drinking Water Systems under Regulation 319/08 for systems operated by The City of Thunder Bay.
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Manage the City’s Sewer Use Control Program and By-law in accordance with applicable Provincial Legislation/Regulation.
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Responsible for the development, administration, maintenance, auditing and continual improvement of the QMS as per the quality management/quality assurance control programs in accordance with applicable legislation and regulations for the Division.
- Liaise with MOE compliance officer, Thunder Bay District Health Unit Inspectors, Environment Canada Compliance officer, DWQMS auditors and accreditation body, consultants, regulatory agencies, peers, senior management, and the public.
For a complete job description, click here
What You Can Count On With Us
We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As the Manager, Compliance & Quality Control, you’ll enjoy:
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A competitive salary that reflects your expertise
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A matching pension plan to help you build long-term financial security
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Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
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Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
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Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
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Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
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A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
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The opportunity to lead a dedicated and talented team, who are highly respected within the Corporation
What You’ll Bring to the Team
Here’s what will help you succeed as a Manager, Compliance & Quality Control:
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Degree in Engineering, Science or a related discipline together with seven years’ related experience in regulatory compliance, quality assurance/quality control; or
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Diploma in a related field of study together with ten years’ related experience in regulatory compliance, quality assurance/quality control
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Experience in a management capacity in a large, unionized government or private sector organization
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Experience in business management, planning, budgets and finance
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Demonstrated knowledge of the various components of human resource management
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Knowledge of and ability to interpret applicable municipal by-law, provincial legislation and related regulations
Lead With Us - Apply Today
Ready to take the next step in your career journey? Join us at the City of Thunder Bay, where you’ll support a dedicated team, and make a lasting difference every day.
General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:
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Photos
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Any certificates that have photo identification
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Driver’s licences
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Police records checks
Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866
