remote ca data analyst Jobs – 168 Openings This Week

Customer Experience Analyst
Doxim —Toronto, ON
- Remote
- Salesforce
- Microsoft Office
- Bachelor's
- Paid time off
Senior Business Systems Analyst (Clinical Information Systems)
Tri-global Solutions Group Inc. —Remote
- Up to $120 an hour
- Overtime
- Remote
- Bilingual
- Computer Science
- English
Senior Associate, Data Analyst
Capital One —Toronto, ON
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Master's degree
Data/GIS Analyst
Nuclear Waste Management Organization —Toronto, ON
- Temporary
- Hybrid work
- SQL
- Bachelor's
- Python
Database/Business Intelligence Admin
Parsons —Remote
- $40.87–$64.90 an hour
- Remote
- Oracle
- DevOps
- SQL
- Wellness program
- Dental care
Data Product Analyst
Adastra Corporation —Markham, ON
- Computer Science
- Data analysis skills
- SQL
1d
Senior Zendesk Business Systems Analyst
Twilio —Remote
- $99,760–$124,700 a year
- Remote
- Google Suite
- Salesforce
- System design
- Paid time off
Senior Analyst - Business Consulting - OCM
EPAM Systems, Inc. —Remote
- $110,000–$140,000 a year
- Remote
- Bachelor's
- Employee stock purchase plan
- Disability insurance
Data Analyst, Information Technology
CPSBC Careers —Vancouver, BC
- $72,827–$91,034 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick apply
Business Analyst
Tri-global Solutions Group Inc. —Remote
- Up to $75 an hour
- Contract
- Remote
- Azure
- DevOps
- English
11d
Senior Business Analyst (Salesforce)
Tri-global Solutions Group Inc. —Remote
- Up to $100 an hour
- Contract
- Remote
- Bilingual
- Computer Science
- Salesforce
FRA - Spatial Modeling Analyst – Timber Supply & Forest Planning
Silvacom Group —Remote
- Full-time
- Remote
- Master's degree
- Analysis skills
- Bachelor's
- Dental care
- Vision care
Business Intelligence Analyst
Bayshore HealthCare —Mississauga, ON
- $54,000–$67,500 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Business Systems Analyst
City of Kelowna —Kelowna, BC
- $52.69–$55.95 an hour
- Full-time
- Computer Science
- ERP systems
- Databases
- Work from home
1d
Senior Analyst – Data Governance
Sun Life —Toronto, ON
- $80,000–$128,000 a year
- Full-time
- Computer Science
- Engineering
- SQL
Senior Data Analyst
Pacific Blue Cross —Burnaby, BC
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Disability insurance
- Dental care
23h
Product Analyst
Descartes —Waterloo, ON
- $70,000–$80,000 a year
- Full-time
- Remote
- Computer Science
- Data analysis skills
- Bachelor's
- Flexible schedule
1d
Sr. Business Intelligence Analyst
Loopio Inc. —Toronto, ON
- $88,100–$117,500 a year
- Full-time
- Remote
- SQL
- AI
- Analytics
Forward Deployed Data Analyst
Reflow —Toronto, ON
- Full-time
- Remote
- Databases
- SQL
- Communication skills
Quick apply
Instrumentation Analyst
Rush Street Interactive —Toronto, ON
- $95,000–$120,000 a year
- Remote
- Bachelor's
- Travel
- Marketing
Quick apply
4d

I want to receive the latest job alerts for data analyst in remote ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

data analyst jobs near remote ca

Customer Experience Analyst

Doxim -
Toronto, ON

Apply Now

Job details

Qualifications

Salesforce
Microsoft Office
Bachelor's
B2B
SaaS
Account management
Communication skills

Full job description

Who We Are

For over 25 years, we've helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.

The Customer Experience Analyst role at Doxim, is responsible for developing and maintaining these customer relationships with 3 main goals in mind:

Driving the end-to-end onboarding phase of the customers journey, ensuring that the customers' experience achieves the definition of "what success equals" that they provided to us pre-close.
Ensuring that the customers' ongoing journey with us delivers a positive experience, such that they are willing to entertain expansion of the Doxim relationship through up-sell and cross-sale initiatives.
Ensuring that the customers' long-term experience with Doxim is a positive one, by efficiently addressing any issues and concerns they have and resolving any incidents as they arise, so these things don't negatively impact the renewal event, as and when it comes around.

The Customer Experience professional achieves these key objectives by working closely with key customer stakeholders and executive sponsors as their trusted advisors, to ensure that Doxim products and services help them to achieve their desired outcomes.

ROLE RESPONSIBLITIES:

More specifically, this role encompasses the following responsibilities:

1. ONBOARDING, ADOPTION AND VALUE REALIZATION:

Act as the customer champion for all professional services or other implementations/ interactions, ensuring that we:
Properly manage customer expectations
Consistently deliver in-line with these expectations and accountabilities
Rigorously follow the Implementation and Go-live playbook
- Drive all aspects and activities associated with the adoption and value realization phase of the customer journey.
- Be the champion for the end-to-end customer journey at Doxim and promote the correct treatment of customers across all departments and all phases of their journey.

2. ONGOING CUSTOMER INTERACTIONS:

Operate as the day-to-day point of contact for customers in your segment.
Ensure that issue and related escalations are managed to resolution efficiently across the organization.
Encourage 'successful' (happy) customers to participate in testimonials, reference calls and case studies/win stories.
Drive all aspects of customer feedback mechanisms that provide us with a pulse on customer sentiments (Post Project Implementation, Closed case and Net Promoter surveys)

3. EXPANSION AND RENEWAL ACTIVITIES:

Know what products and services the customer currently has and understand what additional products and services may prove valuable to them.
Help identify new revenue expansion opportunities (upsell or cross sell) and communicate these to the sales team
Support the sales team during the sales cycle with client liaison and coordination of needed paperwork (MSAs & Schedules Statements of Work, Change Requests, etc.)
Thoroughly plan for all customer renewals and ensure these are completed on time
Leveraging additional Doxim resources as appropriate (occasionally teaming with account managers to achieve this)

ROLE REQUIREMENTS:

Minimum 5 years' experience working for a B2B SaaS vendor
Previous experience as an Account Manager/Customer Success or Experience Professional
Experience working with in US Financial and Credit Union industry
Ability to manage multiple projects simultaneously while paying strict attention to detail
Excellent verbal and written communication skills backed by a strong technical aptitude
High degree of professionalism and integrity plus ability to establish customer trust
Excellent interpersonal skill with ability to build authentic business relationships
Teamwork mentality and willingness to assist wherever needed
Ambitious and driven, thriving in fast-paced and demanding environment
Experience analyzing data & trends to identify product or service growth opportunities
Proficient in Salesforce & Microsoft Office
Bachelor's degree from college or university or applicable experience

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

Website - www.doxim.com

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency

Apply Now

Refine Your Search

data analyst jobs in remote ca

Customer Experience Analyst

Senior Business Systems Analyst (Clinical Information Systems)

Senior Associate, Data Analyst

Data/GIS Analyst

Database/Business Intelligence Admin

Data Product Analyst

Senior Zendesk Business Systems Analyst

Senior Analyst - Business Consulting - OCM

Data Analyst, Information Technology

Business Analyst

Senior Business Analyst (Salesforce)

FRA - Spatial Modeling Analyst – Timber Supply & Forest Planning

Business Intelligence Analyst

Business Systems Analyst

Senior Analyst – Data Governance

Senior Data Analyst

Product Analyst

Sr. Business Intelligence Analyst

Forward Deployed Data Analyst

Instrumentation Analyst

I want to receive the latest job alerts for data analyst in remote ca

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected