Spa concierge Jobs

Guest Services Coordinator
Whistler Platinum —Whistler, BC
- $25–$27 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Wellness program
- Paid time off
Quick apply
Overnight Front Office Supervisor
FAIRMONT —Jasper, AB
- From $26.38 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3h
Seasonal Recreation Coordinator
Algonquin Resort —Saint Andrews, NB
- Part-time
- Hotel
- Guest services
Quick apply
4d
Hot Tub Services Technician
Whistler Platinum —Whistler, BC
- Weekends as needed
- Mechanical knowledge
- Time management
Quick apply
Assistant Front Office Manager (Sep/Oct start date)
Post Hotel & Spa —Lake Louise, AB
- $50,000–$57,000 a year
- Weekends as needed
- Hospitality
- Microsoft Office
- Hotel
Quick apply
3h

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Overnight Front Office Supervisor
FAIRMONT —Jasper, AB
Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles. Employee travel program with discounts on room rates as…
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Guest Services Coordinator

Whistler Platinum
Whistler, BC

Quick apply

Job details

Permanent | Full-time
$25–$27 an hour

Qualifications

Hospitality
Customer service
Upselling
Microsoft Office
Administrative experience
Guest services
Driving Licence

Full job description

Guest Services Coordinator
Full Time, Year-Round

The Role

At Whistler Platinum, the guest experience doesn't start at check-in; it starts the moment someone reaches out. As our Guest Services Coordinator, you'll own both ends of that journey: converting inquiries into bookings and turning arrivals into memories.

This is a agile role that moves fluidly between pre-arrival coordination and in-resort guest support. If you're equally comfortable closing a booking and calming a frustrated guest, this role was built for you.

About the Role, Benefits & Perks

Full-time, year-round
$24–$27 per hour or salary equivalent, based on experience
Schedule is typically between 9:30am–6pm, including some weekends
May be an opportunity to work 4x 10hr shifts and enjoy 3-day weekends
Extended Health benefits after 12 months (negotiable)
Annual lifestyle spending account for WB pass or other recreational expenses
Fun and supportive work atmosphere, staff socials, and outings
Flexible schedule to enjoy the Whistler lifestyle
Discounts to experience Whistler activities

What You'll Do

Serve as the primary point of contact for guests across phone, email, and messaging platforms - from first inquiry through check-out
Respond to reservation inquiries and guide guests to the right property through tailored, consultative recommendations
Confirm bookings, process payments, and manage changes or cancellations
Coordinate pre-arrival planning, offering genuine, informed recommendations for dining, activities, and local experiences
Arrange concierge services including activity bookings, transportation, and specialty requests - equipment rentals, lift tickets, private chefs, spa treatments, and more
Respond promptly to in-resort guest requests, feedback, and service issues and follow through until resolved
Coordinate with Housekeeping, Maintenance, and Property Services to action guest needs
Maintain accurate guest profiles, communication logs, and records in the property management system
Represent Whistler Platinum as a luxury brand ambassador in every interaction

What We're Looking For

Prior experience in hospitality, guest services, or reservations (preferred)
At least one year of local Whistler knowledge - guests will lean on you for it
Excellent communicator who's equally sharp in writing and in person
Sales-minded and comfortable with consultative upselling
Tech-savvy with experience in reservation or property management systems
Calm and solutions-focused when the pressure is on
Highly organized with strong attention to detail across multiple moving parts
Adaptable and genuinely excited to work across two different functions

What Success Looks Like

Guests feel looked after from first inquiry to check-out. Your bookings are accurate, your communication is proactive, and the teams around you always know what's coming. You treat every guest like they're the only one -even when you're juggling ten.

Job Types: Full-time, Permanent

Pay: $25.00-$27.00 per hour

Benefits:

Company events
Extended health care
Paid time off
Wellness program

Flexible language requirement:

French not required

Experience:

Hospitality: 1 year (required)

Licence/Certification:

Driving Licence (required)

Location:

Whistler, BC (required)

Work Location: In person

Quick apply

Refine Your Search

Guest Services Coordinator

Overnight Front Office Supervisor

Seasonal Recreation Coordinator

Hot Tub Services Technician

Assistant Front Office Manager (Sep/Oct start date)

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