Join our amazing Cambridge Mill team and work in a beautiful environment. Share your passion for spectacular cocktails and delicious food. Create incredible guest experiences in our historic restaurant with stunning views from every window.
As a key member of the Cambridge Mill team, the Supervisor plays a dual role, delivering exceptional guest experiences as a Server while supporting day-to-day leadership and operational management. They create memorable dining moments through luxury service while acting as an on-floor leader who guides, coaches, and supports the team. This hybrid role is ideal for a hospitality professional who thrives on high standards, teamwork, and the excitement of both serving and supervising in a beautiful, historic environment.
Ideal Candidate
The ideal candidate is passionate about hospitality, enthusiastic about food and beverage trends, and committed to delivering elevated dining experiences. They are a skilled multitasker who can transition seamlessly between serving and managing. Organized, efficient, and poised, they anticipate guest needs, support teammates, and elevate both service execution and operational performance. They embody strong leadership qualities and model the high service standards expected at Cambridge Mill.
Key Accountabilities:
Service & Operational Excellence
As a Server (Front-of-House Responsibilities):
- Provide luxury food and beverage service in alignment with Pearle Hospitality’s service standards.
- Offer thoughtful recommendations for cocktails, aperitifs, menu items, and wine selections to maximize the guest experience.
- Maintain excellent knowledge of all menu items, including ingredients, preparation methods, allergens, and chef’s specialties.
- Thoroughly understand and uphold Pearle Hospitality’s allergy awareness program to ensure guest safety.
- Anticipate guest needs, respond promptly to requests, and create elevated, memorable dining experiences.
- Demonstrate pride of ownership, exceptional attention to detail, and a polished professional image.
- Work collaboratively with FOH and BOH to ensure efficient restaurant operations and seamless service flow.
As a Supervisor (Leadership Responsibilities):
- Manage daily restaurant operations during supervisory shifts, ensuring outstanding guest service and proper staffing.
- Serve as a visible leader on the floor—connecting with guests, supporting the team, and guiding the guest service journey.
- Ensure steps of service are executed consistently and to standard, proactively coaching team members in real time.
- Address guest complaints promptly and professionally, identifying trends through online and in-person feedback.
- Ensure completion of all opening and closing procedures, including cleaning checklists and operational tasks.
- Maintain department organization, logs, and reports, including incident/accident documentation.
- Oversee training of team members on menu changes, specials, and updated service procedures.
- Participate in FOH menu launch processes in collaboration with culinary and bar leadership.
- Support asset care and follow up on maintenance issues to ensure a safe and functional environment.
- Ensure compliance with all health, fire, safety, and AGCO regulations, acting as a Health & Safety Representative.
- Support the Responsible Service Plan and Smart Serve standards throughout all F&B operations.
Team Leadership
- Assist with training and development of new hires
- Lead by example on the floor—demonstrating strong service culture, emotional intelligence, and adaptability.
- Mentor team members during service, providing real-time feedback on standards, execution, and guest interactions.
- Maintain clear communication between FOH and BOH to ensure seamless and efficient service.
- Lead or assist with pre-shift meetings, ensuring clarity of expectations, priorities, and promotions.
- Approve daily labor and time-sheet records when in a management capacity.
Financial Ownership
- Handle cash-outs, billing accuracy, and compliance with daily financial procedures while serving and supervising.
- Monitor and support labour efficiency, balancing service needs with budgeted labour targets.
- Contribute to revenue growth by upselling, educating team members on promotions, and supporting special projects or events.
Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.
Qualifications
- Smart Serve Certification
- WHMIS certification (training provided)
- Bachelor's degree in business administration or Degree/Diploma in hotel/hospitality management is an asset
- Proficient with restaurant operations software
- Exceptional understanding of food and wine.
- Communicate effectively with team members, guests and management, delivering clear instructions, resolutions and feedback.
- Emotional Intelligence: Understand and manage emotions to foster a positive work environment and handle guest interactions gracefully.
- Decision-Making: Make informed decisions to enhance guest experiences and operational efficiency.
- Adaptability: Adjust strategies and operations to meet changing business needs and guest expectations.
- Team Building: Foster a collaborative and high-performing team environment.
- Problem-Solving: Identify and resolve issues promptly to maintain high service standards.
- Financial Acumen: Understand and assists in managing departmental budgets, including forecasting and cost control.
- Guest Focus: Prioritize guest satisfaction and ensure a high-quality guest experience.
- Leadership: Is present, inspires trust, ownership, and authenticity among team members
What we would like you to bring to the position:
- 2+ years of upscale restaurant management experience
- Extensive understanding of the industry, current market trends, and competitive landscape
- Wine training/strong wine knowledge preferred
Advantages of joining the Cambridge Mill Team:
- Competitive wages
- Group benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, golf, hotels and spas
- Training and Development
- Growth opportunities
- On-Site Parking
- Wellness Program
- Amazing team and company culture!
Compensation: Compensation for this role is estimated at $17.60 plus direct tips from guests while serving and $31.50/hour while supervising, which includes a base wage of $25/hour plus direct tips from guests. Tip amounts are paid directly by guests and are expected to average approximately $6.5/hour, though actual amounts will vary depending on factors such as guest volume and seasonality. While tips are not guaranteed, they can be a meaningful part of overall earnings in this position.
Accommodations:
Pearle Hospitality and affiliated companies, including Cambridge Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
Job Type: Full-time
Pay: From $31.50 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
- OpenTable: 1 year (preferred)
- Micros POS: 1 year (preferred)
- Restaurant Supervisor: 2 years (required)
Work Location: In person
