Posting #26-24
Member Services Assistant
Part-Time, Contract (up to 9 months)
Preston Location
Posting Date: June 12, 2026 Posting Closing: June 21, 2026 at 4:00 pm
This is a posting for an existing vacancy.
*Please do not apply through Indeed "Apply Now"
*Only those who apply through to the [email protected] email will be reviewed.
Responsible for front line member service transactions including front line, first-level reference and reader’s advisory services. Responsible for program facilitation for the location as required.
What You’ll Do
Responsibility for program/service delivery (internal/external), coordination of staff:
- Answer member questions in person, by telephone or by internet:
- General Inquiries.
- Catalogue search and use of available reference tools.
- Readers Advisory including assisting patrons to find resources using the library catalogue, electronic databases and the internet and making recommendations to members regarding leisure reading, viewing and listening material.
- Assists members with public computers, printing, scanning, faxing, microfilm and photocopy usage by providing operating instructions and handling routine upkeep of equipment as required.
- Registers new members and updates membership cards.
- Checks out all circulating library materials and assists members in the use of RFID check out equipment.
- Checks in returned materials and sorts materials for re-shelving or redirection to the appropriate location. Works with equipment, including sorters, to manage workflows and items requiring special consideration.
- Instructs members in the use of library equipment, including signing on to WIFI, gaming equipment and makerspace technology.
- Responds to initial overdue inquiries, identifies problems for follow-up and updates delinquent files.
- Responsible for addressing inappropriate or disruptive behavior of members according to Cambridge Public Library’s Code of Conduct.
- Creates and maintains displays of library materials and programs following merchandizing guidelines and signage templates.
- Handles receipts and financial transactions including replacement costs, fees, and various program registrations. Responds to initial overdue inquiries, identifies problems with members’ accounts. Escalates any issues to the location manager or Queen’s Square Supervisor of Member Services.
- Performs site specific administrative operational functions including, sorts and distributes mail, opens and closes Member Services desk, and prepares float as requested, includes check in, processing and shelving of magazines and newspapers, emptying delivery bins.
- Promotes Cambridge Public Library and use of its services by orienting new members to the facility.
- Provides some direction to shelving staff and volunteers, including scheduling pickup and drop off of items for VLS volunteers.
- Reviews condition of returned materials and cleans, makes minor repairs or redistributes as required. Assists with storing and discarding weeded library materials and assists with book sales.
- Completes assigned section(s) of shelf reading on a regular basis.
Other duties as required including, but not limited to:
- Opens and closes the building when requested and assists with building security when scheduled.
- Performs other related duties including covering for other Assistants in their absence at the request of the Manager.
- Updates library and community boards as needed.
- Supports adult programming at the location in coordination with the Outreach and Programming team and the location manager as needed.
What You Bring
To be qualified for and successful in the role, you should have:
Required:
- Successful completion of secondary school (high school) or equivalent
- One (1) year prior related experience working in a service environment
- Demonstrated proficiency with task-specific software (Microsoft Office Suite)
- Exceptional customer service skills
- Experience working with computers, common software/applications, and other technologies
- Excellent communication, critical thinking, and problem-solving skills
- The ability to follow detailed processes and balance multiple tasks and responsibilities
- An inclusive and empathetic approach with a service-oriented mindset
- A passion for supporting the diverse interests and needs of the Cambridge community
Preferred:
- Prior experience working in a public library
Why Cambridge Public Library (CPL)?
Working at Cambridge Public Library offers you the opportunity to be part of an organization that is welcoming, collaborative, and passionate about the community.
By joining our team, you’ll become part of a passionate group of professionals dedicated to enriching lives and inspiring lifelong learning.
- Retirement Savings: Membership in OMERS, one of Canada’s largest defined benefit pension plans, can help provide a secure and stable income in retirement. Which you’ll be eligible on the first day.
- Free Parking: Parking shouldn’t be a hassle. That’s why we offer free parking for employees.
- Paid Sick Time: We offer competitive paid sick time aswe value your well-being.
- Reliable Work Schedules: We understand the importance of work-life balance. Our scheduling process ensures that you’ll have a consistent schedule.
- Positive Work-Life Balance: We strive to maintain a positive work-life balance, ensuring that you have the time and energy to enjoy life outside of work.
Wage: $28.62 per hour (Level 5 in our salary grid).
Hours: 30 hours in a two-week period
Schedule: working various day, evening, and weekend shifts
Week 1
Monday - 9:30am - 12:30pm (3 hours)
Tuesday - 9:55 am – 2:30 pm (4.5 hours)
Wednesday - OFF
Thursday - 9:55 am – 1:00pm (3 hours)
Friday - OFF
Saturday - 12:30pm – 5:30pm (5 hours)
Sunday - 1:00 pm – 5:00 pm (4 hours) *
Week 2
Monday - 9:30am - 12:30pm (3 hours)
Tuesday - 9:55 am – 2:30 pm (4.5 hours)
Wednesday - OFF
Thursday - 5:30pm – 8:30pm (3 hours)
Friday - OFF
Saturday - OFF
Sunday - OFF
*Note: During the summer months when the library is closed on Sundays, these hours will be reduced to 26 hours in a two-week period.
Schedules are service-driven and as such are subject to change.
How to Apply
To be considered for the position, applications must be received by 4:00 pm EST on June 21, 2026. Late applications will not be considered.
- Tell us why we should consider you for this position! Please provide both a cover letter and resume, combined as a single PDF document. Submissions containing links, multiple files, format other than PDF or not following instructions will not be considered.
- Submit your application by email to [email protected]
- When applying by email, please quote “26-24 Member Services Assistant - Preston” in your email subject line.
The anticipated start date for this position is July 2026.
The position is open to internal and external candidates. We thank everyone for their interest, however only those candidates selected for an interview will be contacted.
Recruitment Process Documentation
Interview Requirements
If selected for an interview, candidates will be required to provide:
- Proof of current and valid certifications and/or educational qualifications.
- A completed reference consent form, including contact information for three professional references
Pre-Employment Requirements (if you are hired) Successful candidates will be required to provide:
- A satisfactory Police Criminal Record Check and Judicial Matters Check
Additional Information
- Cambridge Public Library aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- Cambridge Public Library is an equal opportunity employer and is committed to accommodating individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you need any accommodations during the hiring process, please contact Human Resources at [email protected].
- For more information about us, please visit our website at https://cambridgepl.ca/.
- Applicants must be legally entitled to work in Canada. Cambridge Public Library (CPL) will communicate regarding employment opportunities via email and/or telephone. Applicants are required to maintain up-to-date contact information. As communications may be time-sensitive, applicants are encouraged to monitor their email and voicemail regularly. Failure to respond may be interpreted as a withdrawal of interest in the position. If it is determined that any information submitted is inaccurate, misleading, or incomplete, Cambridge Public Library (CPL) may, at its discretion, remove the application from further consideration.
Pay: From $28.62 per hour
Application question(s):
Only those who apply through to the [email protected] email will be reviewed.
Education:
- Secondary School (required)
Work Location: In person
