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E-Commerce and Content Specialist, Civil

CAE Inc. -
Saint-Laurent, QC

Apply Now

Job details

Full-time
1 day ago

Qualifications

Bilingual
French
Power BI
Microsoft Excel
Oracle
Salesforce
English
E-commerce
Databases
Bachelor's
Organizational skills

Full job description

⠀

Behind every success is a team of dedicated experts driving us forward. From HR professionals who shape our culture, to IT innovators driving technological advancements, Finance leaders ensuring our growth, Communicators shining a light on our story, and Legal experts safeguarding our future - every role is essential. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are ready for the moments that matter. Be part of a team where your work makes a difference. You’ll work on impactful projects and turn ideas into reality while enjoying growth opportunities, teamwork, and a balanced work-life.

Description
As a member of the Aftermarket growth organization, the candidate will be:

Leading the charge in converting our customers from the email platform and e-catalogue to the SimHub Store. This also means a transition from a more passive role as a processor of quotation requests and quotes to a more proactive role of recommending parts for the customer
Support team on Spares orders: planning, deadlines, manages and/or supports the lead-time, the cost, selling prices, and timely delivery to the customer
Provide pricing/quotations to customer related to Spares
Develops schedules according to requirements and in concert with standard planning practices
Receives, from Customers/GL priorities and ensures planning is aligned with priorities
Communicates regularly with customers and key personnel (internal and external to customer service) to obtain critical information to support customer requirements and needs
Expecting to be an ambassador for the platform both internally within CAE and outside of CAE
Build the content to go on the platform (parts, banners, terms and conditions, terms of sales, menus, coupons, collections, etc.)
Must be able to troubleshoot any issues encountered and bring them to a close. This requires an analytical mind and problem-solving skills. The business’ needs on the platform will evolve and the candidate must be able to process the requests and find a solution to achieve the goals set for the platform.

Key responsibilities:

Bring sales to the store allowing the Aftermarket team to meet sales target
Build content on the platform-support evolving needs, clear roadblocks, maintain healthy catalogue of parts on the platform
Ensure Ecommerce experience is best by aligning entire organization (GSS, Shipping, team tasked with processing orders). This applies to Request for Quotation (RFQ’s) as well as to orders
Build and continuously evolve SIPOCS in QMS to define SimHub Store processes
Speed up execution and reduce manual tasks. Support dashboards team in defining clear requirements to achieve that goal. This will be measured
Kill Spares RFQ Inbox over a 12-month span and continuously work to reduce requests for quotes by customers regardless of point of entry
Support team on Spares orders: planning, deadlines, manages and/or supports the lead-time, the cost, selling prices, and timely delivery to the customer

Minimum Qualifications

Bachelors degree
3-5 years of job related experience
Good knowledge of Excel

Preferred Qualifications

Proficiency with Oracle suite
Proficiency with Vtex
Proficiency with Salesforce

Customer-client focus
Process oriented and good organizational skills
Ability to manage priorities and multi-task
Team player
Bilingual French-English
Able to work in fast-paced and dynamic environment
Understanding of the SimHub Store dependencies
Knowledge of Power BI and databases

Benefits

Group Insurance
Telemedicine Employee and Family Assistance Program
Employee Stock Purchase Plan
Group RRSP
CAE Pension Plan/Defined Benefit Plan
Sabbatical Leave
Flex Time
Enhanced Parental Leave

#LI-IT1

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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