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Benefits & Payroll Specialist

Verily -
Waterloo, ON

Apply Now

Job details

Full-time
$74,000–$83,000 a year
1 day ago

Qualifications

Zendesk
Human resources
Payroll
ServiceNow
HRIS
Workday
Help desk

Full job description

Who We Are

Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.

Description

As a Benefits & Payroll Specialist, you will be a primary point of contact for Canadian employees, serving as the subject matter expert for all benefits and payroll-related matters. This role focuses on high-touch employee support—managing inquiries across payroll and benefits—while maintaining operational excellence. You will work closely with our Canadian HR Generalist to manage frontline cases, process benefits and payroll transactions, and partner with internal teams and vendors to ensure our Canadian operations remain compliant, efficient, and employee-centric.

Responsibilities

Frontline Case Management & Support: Manage a high-volume Canadian benefits and payroll help desk queue, delivering accurate, timely resolutions to employee inquiries within established SLAs.
Lifecycle & Leave Administration: Administer benefits enrollments, status changes, and unenrollments while partnering with Leave Managers and HRBPs to coordinate integrated responses regarding pay and benefit impacts.
External Partner Liaising: Serve as the primary point of contact for benefits carriers and government agencies (CRA, Revenu Québec, Service Canada) to precisely handle ROEs, garnishments, and compliance inquiries.
Policy Stewardship & Communications: Ensure alignment with HR policies and Canadian employment standards (ESA) while translating complex regulatory and plan documents into clear, employee-facing communications.
Service Delivery & Operational Feedback: Monitor personal and team case volumes to maintain high service standards, actively identifying recurring themes and trends to brief Operations and Program Managers.

Qualifications

Minimum Qualifications

3+ years in HR operations, with a strong focus on Canadian payroll and benefits administration.
2+ years working within a centralized HR Help Desk or Shared Services environment, successfully managing high-volume ticketing queues (e.g., ServiceNow, Zendesk, Workday Help).
Direct experience and working knowledge of CPP/QPP, EI, ROE requirements, and provincial Employment Standards Acts (ESA).
Proven track record of meeting or exceeding Service Level Agreements (SLAs) in a fast-paced environment.
Demonstrated "measure twice, cut once" approach to managing payroll and benefits data changes to ensure 100% operational accuracy.

Preferred Qualifications

2+ years of experience with modern HRIS and Canadian payroll/benefits systems (specifically Celergo, Desjardins, Manulife, Workday, or ADP).
PCP (Payroll Compliance Professional) or PLP (Payroll Leadership Professional) designation.
Proven ability to translate complex technical "legalese" or regulatory jargon into warm, empathetic, and employee-friendly "plainspeak."
A proactive mindset with a demonstrated ability to identify patterns in employee inquiries and suggest continuous improvements to documentation or processes.
A team-first attitude with experience working seamlessly alongside HR Generalists and cross-functional teams to ensure optimal employee case routing.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

Canada base salary range for this full-time position is CAD $74,000 - $83,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Verily is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Qualified candidates must be legally authorized to work in Canada. Verily is currently unable to offer employment-based visa or work permit sponsorship for this position.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review.

If you have questions about our use of AI in recruitment or require an accommodation, please contact [email protected].

Apply Now

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