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Service Advisor

Trillium Ford Alliston
Alliston, ON

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Job details

Full-time
$60,000–$120,000 a year

Qualifications

Customer service
Maintenance
Organizational skills
Class G Licence
Communication skills
Dealership experience
Mechanical knowledge

Full job description

Full-Time Service Advisor

Trillium Ford Lincoln Ltd. – Alliston, Ontario

Location:
4589 Industrial Parkway
Alliston, ON L9R 1W1

Trillium Ford Lincoln is looking for a customer-focused, organized, and motivated Full-Time Service Advisor to join our Service Department in Alliston. As the first point of contact for our service customers, you'll play a key role in delivering an exceptional ownership experience by coordinating vehicle maintenance and repair services while building lasting customer relationships.

Key Responsibilities

Welcome customers and provide a professional, friendly service experience.
Schedule service appointments and accurately prepare repair orders.
Explain recommended maintenance and repair services, including estimates and timelines.
Communicate vehicle status updates and relay information between customers and technicians.
Address customer questions and concerns with professionalism and empathy.
Work proactively to ensure a positive customer experience from vehicle drop-off through delivery.
Coordinate workflow with the service team to support an efficient repair process.
Maintain accurate records and ensure all documentation is completed correctly.
Contribute to a positive, collaborative, and customer-focused team environment.

Qualifications

Minimum 1 year of Service Advisor experience in an automotive dealership or service environment.
Experience with SERTI is required.
Experience with Ford and/or Lincoln vehicles is an asset but not required.
Strong customer service, communication, and interpersonal skills.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving abilities and attention to detail.
Sound technical and mechanical understanding of vehicle maintenance and repair.
Positive attitude, strong work ethic, and commitment to teamwork.
Valid Ontario Class G Driver's Licence with a satisfactory driver's abstract.

What We Offer

Competitive compensation, including performance-based bonus opportunities.
Comprehensive benefits package.
Company pension program.
Ongoing training and professional development.
Supportive team environment with opportunities for career growth.
Employee pricing and other dealership benefits.

Trillium Ford Lincoln Ltd. is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. Accommodation is available upon request throughout the recruitment process in accordance with applicable accessibility legislation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please note: The advertised compensation does not include eligibility for bonus programs, benefits, or pension contributions, where applicable.

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