Calgary, Ab Technical business analyst calgary, ab bapv Jobs – 142 Openings This Week

Business Analyst – Enterprise Technology (ITSM)
Cadre —Calgary, AB
- Communication skills
Delivery Operations Analyst
Optiom Inc —Calgary, AB
- $60,000–$75,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Financial services
- Dental care
- Paid time off
3d
Technical Business Analyst - Calgary, AB - BAPV
NavitasPartners —Calgary, AB
- Analysis skills
- Software development
- APIs
Quick apply
11h
SAP HCM Functional Analyst
Precision Drilling Corporation —Calgary, AB
- Customer service
- Microsoft Office
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IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary
Keolis Canada —Alberta
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- ERP systems
- Wellness program
- Dental care
Quick apply
Manager, IT Business Analyst Digital Solutions (French Bilingual) - Edmonton/Calgary
Keolis Canada —Alberta
- On call
- Bilingual
- Computer Science
- PMP
- Wellness program
- Disability insurance
Quick apply
Senior Analyst, Commercial
Inter Pipeline Ltd. —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
13d
Senior Analyst – Corporate Planning
Teine Energy Ltd. —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Wellness program
- Disability insurance
Quick apply
14d
Corporate Tax Analyst
Gibson Energy —Calgary, AB
- Full-time
- Microsoft Excel
- Finance
- Bachelor's
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4d
Senior Business Systems Analyst - Calgary
Randstad —Calgary, AB
- Temporary
- Engineering
- SQL
- Analysis skills
Quick apply
1d
GIS Technician
Safesidewalks Canada —Calgary, AB
- $60,000–$75,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Computer Science
- Engineering
Quick apply
3d
CRM Technical Business Analyst
Canadian Cancer Society —Calgary, AB
- $65,000–$75,000 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Salesforce
Quick apply
6d
Contract IT Data Analyst
Procom —Calgary, AB
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3d
Senior Developer/Analyst
PeopletoGo —Calgary, AB
- $60–$65 an hour
- Immediate opening
- Azure
- DevOps
- SQL
Quick apply
11h
Application Systems Analyst - Senior
Procom —Calgary, AB
- Contract
- Hybrid work
- Customer service
- Software development
- Agile
Quick apply
11h
Senior Cost Control Analyst
Vista Projects Limited —Calgary, AB
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
- Flexible schedule
Quick apply
Analyst, Mechanical
Altus Group —Calgary, AB
- $50,000–$70,000 a year
- Immediate opening
- Microsoft Excel
- Engineering
- Presentation skills
8d
Intermediate Piping Stress Engineer
Vista Projects Limited —Calgary, AB
- Full-time
- Engineering
- Analysis skills
- Bachelor's
- Flexible schedule
Quick apply
Project Controls Reporting Analyst (Calgary or Edmonton, AB) - Hybrid
Enbridge Contingent Talent Community —Calgary, AB
- Contract
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Business Technology Analyst
City of Calgary —Calgary, AB
- $44.01–$58.82 an hour
- Full-time
- Project management
- Business
- Communication skills
7d

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Business Analyst – Enterprise Technology (ITSM)

Cadre -
Calgary, AB

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Job details

Qualifications

ServiceNow
Business requirements
Communication skills

Full job description

Job Function:

Location:

Calgary

Position Summary:
We are seeking an experienced Business Analyst with a strong background in IT Service Management (ITSM) to support the integration of IT operations across two client organizations. The role will focus on analyzing, documenting, and aligning ITSM processes to ServiceNow standards, supporting seamless onboarding, and ensuring successful migration from legacy systems.

Key Responsibilities:

Requirements Gathering & Analysis
- Collaborate with stakeholders to understand business needs for ITSM processes.
- Document current and future-state workflows across Incident, Problem, Change, Request, CMDB, HAM/SAM, and Knowledge Management.
- Support discovery and mapping of infrastructure into ServiceNow CMDB using Discovery and Application Library tools.
Process Normalization & Optimization
- Analyze and align ITSM processes to ServiceNow best practices.
- Support continuous improvement of Request Management processes across multiple teams.
- Facilitate the rollout and normalization of HAM/SAM once CMDB implementation is complete.
Migration & Transition Support
- Develop business and functional requirements for migrating from FreshService to ServiceNow.
- Contribute to cutover and migration planning, including data retention strategies for record keeping and outstanding tickets.
- Support decommissioning and contract closure of FreshService.
Stakeholder Engagement & Training
- Conduct workshops and sessions with client teams to capture requirements and validate solutions.
- Support training and onboarding activities for end users adopting new ServiceNow processes.
- Serve as liaison between business stakeholders, technical teams, and ServiceNow implementation partners.

Deliverables & Focus Areas:

Clear documentation of business requirements, workflows, and system impacts.
Process maps and gap analyses for ITSM adoption.
User training and onboarding support.
Migration support and documentation for data retention and system sunsetting.

Technology:

ServiceNow ITSM (CMDB, Discovery, Request, Incident, Problem, Change, Knowledge, HAM/SAM)
Legacy platform: FreshService

Qualifications:

Proven experience as a Business Analyst in ITSM or enterprise technology projects.
Strong knowledge of ServiceNow ITSM modules and best practices.
Experience with CMDB, Discovery, and Service Mapping.
Familiarity with HAM/SAM practices and implementation.
Background in migration projects from legacy service desk platforms (e.g., FreshService).
Excellent communication, documentation, and stakeholder facilitation skills.

Cadre is committed to providing equitable treatment and equal opportunity to all individuals. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all those who apply; however, only those candidates selected for interviews will be contacted.

INDONA

Apply Now

Refine Your Search

technical business analyst calgary, ab bapv jobs in calgary, ab

Business Analyst – Enterprise Technology (ITSM)

Delivery Operations Analyst

Technical Business Analyst - Calgary, AB - BAPV

SAP HCM Functional Analyst

IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary

Manager, IT Business Analyst Digital Solutions (French Bilingual) - Edmonton/Calgary

Senior Analyst, Commercial

Senior Analyst – Corporate Planning

Corporate Tax Analyst

Senior Business Systems Analyst - Calgary

GIS Technician

CRM Technical Business Analyst

Contract IT Data Analyst

Senior Developer/Analyst

Application Systems Analyst - Senior

Senior Cost Control Analyst

Analyst, Mechanical

Intermediate Piping Stress Engineer

Project Controls Reporting Analyst (Calgary or Edmonton, AB) - Hybrid

Business Technology Analyst

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