calgary ab customer service manager Jobs – 353 Openings This Week

General Manager - Operations
Total Communication Services Inc. —Calgary, AB
- $120,000 a year
- Full-time
- Management
- English
- High school diploma or GED
- Dental care
Quick apply
Call Centre Manager
splitsville —Calgary, AB
- Up to $70,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
Manager, Sales Beauty
Holt Renfrew —Calgary, AB
- Full-time
- Sales
- Dental care
- Tuition reimbursement
Service Manager
Agriterra Equipment —Alberta
- Full-time
Quick apply
Hybrid - Personal Insurance Broker - Service (Existing Client Account Manager)
Armour Insurance Group Ltd —Alberta
- Full-time
- Hybrid work
- Sales
- Customer service
- No university degree
- Disability insurance
- Dental care
5h
Automotive Finance Manager/sales (F&I Expertise)
Best Vehicles Canada —Calgary, AB
- $100,000–$150,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
9d
Field Supervisor
Work With Your Handz —Calgary, AB
- $45–$50 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Dental care
- Vision care
Quick apply
Service Manager
Confidential —Calgary, AB
- $90,000–$120,000 a year
- Immediate opening
- Management
- Customer service
- In-person
Quick apply
Territory Manager Building Products & OEM
Confidential —Calgary, AB
- $75,000–$85,000 a year
- Full-time
- Microsoft Excel
- Sales
- Presentation skills
Quick apply
13d
General Manager – FFUN Motorsports Saskatoon
FFUN Group —Calgary, AB
- $120,000 a year
- Full-time
- Organizational skills
- Budgeting
- Leadership
- Dental care
Quick apply
Program Manager
Spartan Controls Ltd. —Calgary, AB
- Computer Science
- PMP
- Engineering
4h
General Manager
Executive Solutions Ltd. —Calgary, AB
- Sales
- Project management
- Construction
Branch Manager
Wolseley Inc. —Calgary, AB
- Full-time
- Bilingual
- Customer service
- English
- Wellness program
- Tuition reimbursement
Quick apply
2h
District Sales Manager
Savaria Corporation —Calgary, AB
- $70,000–$75,000 a year
- Sales
- Business development
- Communication skills
- Dental care
Quick apply
Sales Manager - FFUN Motorsports Saskatoon
FFUN Group —Calgary, AB
- From $100,000 a year
- Full-time
- Sales
- Dental care
Quick apply
Cleaning Area Manager
Double Clean Inc. —Calgary, AB
- $63,000–$65,000 a year
- Full-time
- English
- Supervising experience
- Quality Control
Quick apply
Assistant Retail Manager - Sales
Best Buy Canada —Calgary, AB
- Immediate opening
- Retail management
7d
Store Manager
Rogers Communications/ Imagine Wireless —Calgary, AB
- $30,000–$40,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Wellness program
Quick apply
Food Services Manager
Chartwell Retirement Residences —Calgary, AB
- Full-time
- Serving
- Cooking
- Food service
14d
Branch Manager
Marathon Hardware —Calgary, AB
- Overtime
- Management
- Sales
- ERP systems
- Dental care
- Tuition reimbursement
Quick apply

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customer service manager jobs near calgary ab

General Manager - Operations

Total Communication Services Inc.
Calgary, AB

Quick apply

Job details

Permanent | Full-time
$120,000 a year

Qualifications

ConnectWise
Management
English
High school diploma or GED
Continuous improvement
Leadership
Communication skills

Full job description

About TotalComm

TotalComm is a proudly Canadian, Indigenous owned managed technology company serving businesses nationwide since 1996. We deliver voice, connectivity, structured cabling, and physical security solutions with a strong focus on relationships, service quality, and long-term partnerships.

We are entering a stage of rapid growth, and we’re investing in leadership to ensure our operations, teams, and customer experience scale the right way.

Role Overview

The General Manager is a newly created leadership role responsible for the overall performance, alignment, and operational maturity of TotalComm’s Sales, Customer Care, and Support teams.

Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.

This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.

Key Responsibilities

Leadership & Culture

Serve as the primary people leader for Sales, Customer Care, and Support teams.
Build a people-first, high-accountability culture rooted in trust, clarity, and collaboration.
Coach, mentor, and support managers and team members to reach their full potential.
Set clear expectations and maintain consistent performance management.
Drive team engagement, alignment, and ownership through visible, hands-on leadership.

Operational Execution & Business Management

Translate ownership direction and business plans into clear, executable priorities.
Own day-to-day operations across customer-facing and revenue-generating teams.
Identify gaps, inefficiencies, or friction and implement practical process improvements.
Act as the escalation point for complex internal or customer issues.
Ensure the organization operates smoothly, efficiently, and consistently.

Sales Leadership & Enablement

Lead and support the sales team to achieve revenue and growth targets.
Ensure consistent use of a structured, repeatable sales process.
Maintain visibility and accountability around pipeline health and forecasting.
Strengthen collaboration between Sales, Customer Care, and Support to ensure seamless customer transitions.

Customer Experience & Support Oversight

Champion a customer-first mindset across all teams.
Ensure support and customer care teams deliver timely, high-quality service.
Monitor service performance, response times, and customer experience metrics.
Drive continuous improvement in service delivery and customer communication.

Process, Systems & Accountability

Create, document, and enforce standard operating procedures.
Track KPIs and operational metrics to support performance and decision-making.
Build structure and discipline without unnecessary complexity.
Support scalability by ensuring processes are repeatable, clear, and resilient.

Qualifications & Experience

5+ years of leadership experience in operations, general management, or multi-team leadership roles.
Proven success leading both sales and service-oriented teams.
Strong people leadership skills with a coaching and development mindset.
Experience improving operational maturity in a growing organization.
Comfort operating between strategy and execution.
Technically fluent; telecom or technology experience is an asset.
Excellent communication, organization, and follow-through.
Experience with CRM/PSA platforms such as ConnectWise is beneficial.
Willingness to travel occasionally within Canada to support distributed teams.

What Success Looks Like

Teams are aligned, engaged, and accountable.
Growth is supported by strong execution and operational discipline.
Sales, Customer Care, and Support function as one cohesive organization.
Customers experience consistent, high-quality service.
Ownership can focus on strategy, confident that execution is handled.
The business scales without sacrificing culture or customer experience.

Pay: $120,000.00 per year

Benefits:

Dental care
On-site parking

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Yearly Salary Expectations?

Education:

Secondary School (preferred)

Experience:

Management: 5 years (required)

Language:

Fluent English (required)

Location:

Calgary, AB (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in calgary ab

General Manager - Operations

Call Centre Manager

Manager, Sales Beauty

Service Manager

Hybrid - Personal Insurance Broker - Service (Existing Client Account Manager)

Automotive Finance Manager/sales (F&I Expertise)

Field Supervisor

Service Manager

Territory Manager Building Products & OEM

General Manager – FFUN Motorsports Saskatoon

Program Manager

General Manager

Branch Manager

District Sales Manager

Sales Manager - FFUN Motorsports Saskatoon

Cleaning Area Manager

Assistant Retail Manager - Sales

Store Manager

Food Services Manager

Branch Manager

I want to receive the latest job alerts for customer service manager in calgary ab

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