calgary ab senior operations analyst Jobs – 115 Openings This Week

Real Time Analyst
ATCO Corporate —Calgary, AB
- Full-time
- Microsoft Excel
- Salesforce
- Communication skills
- Wellness program
Senior Analyst, Commercial
Inter Pipeline Ltd. —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
12d
Land Senior Analyst and Land Negotiator Advisor
Pembina Pipeline Corporation —Calgary, AB
- Microsoft Office
- Continuous improvement
- Communication skills
9d
Data Insights and Pricing Analyst
Aplin —Alberta
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
- Dental care
Quick apply
6d
Enterprise & Operational Systems Analyst
Greenfire Resources Employment Corporation —Calgary, AB
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Analyst, Financial Reporting
Avenue Living Asset Management —Calgary, AB
- Microsoft Excel
- Finance
- Presentation skills
- Paid time off
Quick apply
Senior Salesforce Developer
Canadian Cancer Society —Calgary, AB
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Salesforce
Quick apply
12d
IMU Technician
Fiberbuilt Manufacturing —Calgary, AB
- $46,893.64–$103,102.95 a year
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Intermediate Piping Stress Engineer
Vista Projects Limited —Calgary, AB
- Full-time
- Engineering
- Analysis skills
- Bachelor's
- Flexible schedule
Quick apply
Senior Analyst, Regional Procurement
Coca-Cola Canada Bottling Limited —Calgary, AB
- $70,650–$98,125 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Senior Analyst, Operating Cost (Calgary, AB) - Hybrid
Enbridge Contingent Talent Community —Calgary, AB
- Contract
- Hybrid work
- Oracle
- Finance
- Analysis skills
Quick apply
12d
Senior Analyst, Applications
Avenue Living Asset Management —Calgary, AB
- Computer Science
- Analysis skills
- Bachelor's
- Paid time off
Quick apply
Senior Analyst Cybersecurity Operations
Nutrien (Canada) Holdings ULC —Calgary, AB
- $91,000–$169,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's
Supply Chain Contract Analyst, Power & Energy Solutions Operations
TC Energy —Calgary, AB
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Sr Analyst, Procurement Value Management - Saskatoon, SK or Calgary, AB
Agrium Canada Partnership —Calgary, AB
- $100,100–$185,900 a year
- Full-time
- Oracle
- Engineering
- ERP systems
Client Systems Analyst II
SAIT —Calgary, AB
- $90,000–$100,000 a year
- Azure
- Computer Science
- Laboratory experience
- Dental care
- Paid time off
6d
Junior Network Analyst
Government of Alberta —Calgary, AB
- $66,130–$99,178 a year
- Monday to Friday
- Computer science
- Microsoft Excel
- Azure
9d
Senior Analyst - Superior Gas Liquids
Superior Propane —Calgary, AB
- $82,300–$102,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Engineering
- Employee assistance program
Quick apply
WindServer System Administrator
WSP —Calgary, AB
- $70,600–$102,500 a year
- Windows
- SQL
- AWS
Senior Cost Control Analyst
Vista Projects Limited —Calgary, AB
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
- Flexible schedule
Quick apply

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senior operations analyst jobs near calgary ab

Real Time Analyst

ATCO Corporate -
Calgary, AB

Apply Now

Job details

Full-time

Qualifications

Power BI
Microsoft Excel
Salesforce
Communication skills

Full job description

We’re looking for a Real Time Analyst to join our diverse & vibrant team and become part of the ATCO family. ATCO Energy operates 2 lines of business comprising of its Energy and Home Services division and the Blue Flame Kitchen. We like to call ourselves the A-Team!

ATCO Energy is a leading electricity and natural gas retailer in Alberta, providing energy solutions for homes and businesses across the province. We’re committed to delivering exceptional customer experiences—and behind every great experience is a team that keeps operations running smoothly.

Reporting to the Senior Workforce Analyst, the Real Time Analyst plays a critical role in monitoring real-time service levels across telephony and digital channels. This role partners closely with contact centre leadership, workforce management, and advisors to balance demand and capacity, mitigate risks to service performance, and ensure a positive customer experience.

On a Daily Basis, You’ll Be Responsible For

Agent and Queue Management:

Continuously monitor operations in real-time, ensuring adherence to service level agreements, KPIs, and predefined metrics, involving closely tracking call volumes, queue lengths, call wait times, and agent availability.
Monitor agent behavior and adherence to standard contact center management applications and take appropriate action as needed. Provide timely reporting and escalation.
Make real-time adjustments to staffing levels, routing rules, and call distributions based on observed trends and call volume fluctuations. This may involve reassigning agents, changing routing algorithms, or deploying additional resources to meet service level objectives.
Approve requests for time-off, and all shift related activities · Schedule appropriate meetings, training, and all shift activities. Accurately code in all affected systems and provide proper notification to interested parties
Handle all daily sick notifications and provide appropriate reporting
Answer emails and requests from agents and leadership – respond to future dated requests using forecasted models and data
Manage outage notification process. Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting outages are managed appropriately

Manage Outbound dialer:

Create weekly outbound dialer plans, ensuring various campaigns are completed within targeted timelines.
Assign agents to dialer work as required and as business allow

Reporting:

Prepare and distribute regular performance reports, highlighting contact center performance, key metrics, and any significant deviations from targets. Document actions taken, issues resolved, and recommendations for process improvement.
Provide detailed statistics related to outbound campaign results

Who You Are

Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently
Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently

What You have

Diploma with 4 years of related experience, or a degree with 2 years of related experience
Experience in real-time analysis or workforce management within a contact centre (asset)
Experience with Genesys, Salesforce, or other contact centre monitoring tools (asset)
Advanced Microsoft Excel skills and experience with Power BI
Strong written and verbal communication skills
Ability to remain flexible as job responsibilities evolve

Why ATCO Energy

If you’re not yet convinced that ATCO Energy could be the smartest career move you make, we also offer:

Competitive compensation, pension matching, and employee share options
Volunteer programs during work hours and charitable donation matching
Hybrid work arrangements, meeting‑free Fridays, and Work from Anywhere August
Well‑Being @ ATCO Health & Wellness Program
Wellness and psychologist coverage up to $3,000 per family
Fertility, adoption, and family‑support benefits
Flexible public holidays and your birthday off
And so much more!

At ATCO Energy, we’re purpose‑driven to help customers feel comfortable and confident in their homes and businesses. Guided by our core values, we’re shaping the future of our industry with a trailblazing mindset in a fast‑paced, agile environment. We are committed to diversity, equity, and inclusion and seek team members who thrive in collaborative problem‑solving and share a passion for making a difference.

This role is based in Calgary.

Apply Now

Refine Your Search

senior operations analyst jobs in calgary ab

Real Time Analyst

Senior Analyst, Commercial

Land Senior Analyst and Land Negotiator Advisor

Data Insights and Pricing Analyst

Enterprise & Operational Systems Analyst

Analyst, Financial Reporting

Senior Salesforce Developer

IMU Technician

Intermediate Piping Stress Engineer

Senior Analyst, Regional Procurement

Senior Analyst, Operating Cost (Calgary, AB) - Hybrid

Senior Analyst, Applications

Senior Analyst Cybersecurity Operations

Supply Chain Contract Analyst, Power & Energy Solutions Operations

Sr Analyst, Procurement Value Management - Saskatoon, SK or Calgary, AB

Client Systems Analyst II

Junior Network Analyst

Senior Analyst - Superior Gas Liquids

WindServer System Administrator

Senior Cost Control Analyst

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