Canada Delivery director Jobs – 52 Openings This Week

Director of Managed Services Delivery
S3 Technologies —Quebec Province
- Full-time
- Bilingual
- Computer Science
- Customer service
Senior Director, Enterprise Delivery and Growth
Instacart —Ontario
- $264,000–$278,500 a year
- Remote
- APIs
- AI
Director, Delivery Services - Program Director
KPMG —Halifax, NS
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
Senior Director, Program Delivery
Royal Bank of Canada —Toronto, ON
- Full-time
- Computer Science
- PMP
- Master's degree
Service Delivery Director
Lone Wolf Technologies —Cambridge, ON
- $145,000–$165,000 a year
- Full-time
- Remote
- Management
- Bachelor's
- Business
Quick apply
Executive Director, Infrastructure Program Delivery
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- PMP
- Engineering
- Master's degree
Director, Capital Program Delivery & Governance
Elexicon Energy Inc. —Ajax, ON
- $148,800–$186,000 a year
- Full-time
- PMP
- Engineering
- Master's degree
Quick apply
8d
Director, Project Delivery Office
goeasy —Mississauga, ON
- PMP
- Engineering
- Presentation skills
- Dental care
- Tuition reimbursement
Quick apply
Director, Program Delivery
Diabsolut —Montréal, QC
- Full-time
- PMP
- Salesforce
- Master's degree
Director, Clinical Service Delivery
Island Health —Courtenay, BC
- $73.83–$106.13 an hour
- Nursing
- Master's degree
- Business
Delivery Director – Managed Services
EPAM Systems, Inc. —Toronto, ON
- Customer service
- Analysis skills
- Team management
- Employee stock purchase plan
- Disability insurance
Director, SAP Delivery & Consulting
CGI —Toronto, ON
- $145,000–$195,000 a year
- Full-time
- Computer Science
- Sales
- Presentation skills
Quick apply
Infrastructure & Capital Projects- Delivery Director-Construction Management, COM
Accenture —Toronto, ON
- $141,000–$211,000 a year
- Full-time
- Engineering
- Microsoft Office
- Bachelor's
Delivery Director - GFT
Royal Bank of Canada —Toronto, ON
- Full-time
- PMP
- Analysis skills
- Project management
5d
Director, Customer Value Delivery
Sapiens —Remote
- Full-time
- Remote
- PMP
- Presentation skills
- Bachelor's
11d
Director, Regulatory Program Delivery (Global Security)
Royal Bank of Canada —Toronto, ON
- Full-time
- PMP
- Presentation skills
- Budgeting
Project Delivery Director
OSEDEA —Montréal, QC
- Full-time
- Hybrid work
- Project management
- APIs
- Agile
- Flexible schedule
Director, Global Service Delivery & FinOps (IT Service Management & Operations & Cloud/SaaS Financial Management)
Saputo Inc. —Saint-Laurent, QC
- $163,765–$215,000 a year
- Full-time
- Bilingual
- Computer Science
- Engineering
- Paid time off
Director, Product Planning and Delivery
Manitoba Liquor and Lotteries —Winnipeg, MB
- $143,686.40–$194,168.00 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Dental care
- Tuition reimbursement
Director, Partner Delivery & Product Strategy
Mastercard —Toronto, ON
- $138,000–$221,000 a year
- Full-time
- Sales
- Presentation skills
- APIs

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delivery director jobs near canada

Director of Managed Services Delivery

S3 Technologies
Quebec Province

Apply Now

Job details

Full-time

Qualifications

Bilingual
French
Computer Science
Customer service
English
Windows
Network infrastructure
Bachelor's
Team management
IT
S3
Cybersecurity
Communication skills
Information Technology

Full job description

With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.

What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.

Our ambition is clear: to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role

Reporting to the Vice President of Operations, the Director of Managed Services Delivery is responsible for the overall performance of the managed IT services delivered to our clients. They oversee the technical support teams, optimize service delivery processes, ensure adherence to service level agreements (SLAs), and act as a strategic leader to ensure client satisfaction and loyalty. This role is central to our operational structure and aims to ensure a high level of execution, efficiency, and collaboration between departments.

Main Job Responsibilities

Ensure the quality, efficiency, and consistency of managed IT services delivered to our clients
Supervise remote and on-site technical support teams (Levels 1 to 3) and balance workloads to ensure high-quality service (40 employees)
Ensure compliance with SLAs and implement corrective actions when necessary
Manage the onboarding of new clients in collaboration with various departments
Continuously develop and improve service management processes
Ensure client satisfaction by collaborating with account managers and technical advisors
Lead, motivate, and develop internal talent within the team
Manage critical communications with clients (outages, major incidents, complaints)
Produce and analyze performance reports and recommend improvements
Contribute to the definition and evolution of S3 Technologies’ managed services offering
Be responsible for achieving target margins in the managed services department

Skills and Experience Requirements

Minimum of 10 years of experience in IT, including 3 to 5 years in a management role
Excellent communication skills in both French and English
Strong customer service mindset and ability to manage priorities
Ability to handle stress, solve complex problems, and make quick decisions
Experience in managing teams, including managers, and in coaching and developing talent
Deep knowledge of Windows systems, network infrastructure, and Microsoft 365 environments
Good understanding of cybersecurity challenges related to managed IT services
College or university degree in computer science or a related field

Success Criteria

After 6 months

You’ve mastered internal processes, tools, and structures. You’ve established close collaboration with team leads, account managers, and the cybersecurity/infrastructure team. You show strong leadership within the managed services team. Key performance indicators (KPIs) are known, tracked, and optimized.

After 12 months

You’ve implemented measurable improvements in our support processes. Your teams are high-performing, engaged, and aligned with company goals. You play a leadership role in the overall operational strategy and actively contribute to the evolution of our service offering. You’re recognized as a pillar of the client experience at S3 Technologies.

Position Highlights

You’ll be part of the Leadership Team at S3 Technologies
The responsibilities of the role may evolve over time with the opportunity to take on broader operational responsibilities within the company
Permanent, full-time position

Perks and Benefits

Competitive salary, based on your experience
Flexible remote work policy
5 minute walk from Place des Festivals, in downtown Montreal
Group insurance
Ambitious and dynamic corporate culture
Several social and sporting activities throughout the year
Opus card paid in part by the company
Games and relaxation area in the office
Gym and showers on site

Only selected candidates will be contacted.

Apply Now

Refine Your Search

delivery director jobs in canada

Director of Managed Services Delivery

Senior Director, Enterprise Delivery and Growth

Director, Delivery Services - Program Director

Senior Director, Program Delivery

Service Delivery Director

Executive Director, Infrastructure Program Delivery

Director, Capital Program Delivery & Governance

Director, Project Delivery Office

Director, Program Delivery

Director, Clinical Service Delivery

Delivery Director – Managed Services

Director, SAP Delivery & Consulting

Infrastructure & Capital Projects- Delivery Director-Construction Management, COM

Delivery Director - GFT

Director, Customer Value Delivery

Director, Regulatory Program Delivery (Global Security)

Project Delivery Director

Director, Global Service Delivery & FinOps (IT Service Management & Operations & Cloud/SaaS Financial Management)

Director, Product Planning and Delivery

Director, Partner Delivery & Product Strategy